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ServiceNow CSA Sample Question Answers
Question # 1
Which of the following methods prints a message on a blue background to the top of the
current form by default?
A. g_form.addlnfoMsg() B. g_form.addlnfoMessage() C. g_form.showFieldMsg() D. g_form.showFieldMessage()
Answer: B
Question # 2
After finishing your work on High Security Settings, what is a possible way to return to
normal admin security levels?
A. Use System Administration > Normal Security module B. Select Normal role C. Log out and back in D. Select Global Update Set E. End impersonation
Answer: C
Question # 3
Which field on every record contains a unique identifier for that record?
A. sys_numbera B. sc_req_item C. sys_id D. sys_number_id
Answer: C
Question # 4
Which action enables a user to view and specify date and time formats in their instance?
A. Create a UI Script to set the default timezone B. Ask the user to adjust the time zone on their personal computer C. Select the User menu > Preferences > Language & Region > Set date and time format and time zone D. Select the User menu > Preferences > Time Settings > Toggle display time zone E. Use the system properties to correct the instance's time zone
Answer: C
Question # 5
Which tables are available by default in a ServiceNow instance?
Choose 3 answers
A. User B. Incident C. Item D. Issue E. Project F. Task
Answer: A,B,F
Question # 6
Which roles grant access to source control repository operations such as importing
applications from source control, or linking an application to source control?
Choose 2 answers
A. git_admin B. source_control_admin C. source control D. admin
Answer: C,D
Question # 7
To see what scripts, reports, and other application artifacts will be in a published
application:
A. Open the artifact records individually to verify the value in the Application field B. Examine the Application Files Related List in the application to be published C. Enter the name of the Application in the Global search field D. Open the list of Update Sets for the instance
Answer: B
Question # 8
What encryption feature is included in ServiceNow by default?
A. Data in use B. Data in transit C. Data at rest
Answer: B
Question # 9
An Administrator wants to display a reminder message to any user submitting an incident.
Which feature does this?
A. Client Script B. Business Rule C. Policy D. Data Policy
Answer: A
Question # 10
How would you describe the relationship between the incident and Task table?
A. Incident table has a many to many relationships with the Task table. B. Incident table has a one to much relationship with the Task table. C. Incident table is extended from task table. D. incident table is related to the Task table via the INC number E. incident table is a database view of the Task table
Answer: C
Question # 11
An administrator creates "customer_table_admin" and "customer_table_user" roles for the
newly created "Customer Table". Which ACL rule would grant access to all rows and all
fields to both the customer_table_admin and customer_table_user roles?
A. customer.all B. customer .* C. customer.field D. customer.none
Answer: B
Question # 12
Typically, based on Best Practice, which of the following interactions is used to make fields
mandatory, read-only, and/or hidden?
A. Client Scripts B. UI Policies C. Business Rules D. UI Actions
Answer: B
Question # 13
Which storefront is a single location for accessing pre-built spokes to quickly integrate with
third-party services to build and share content?
A. Integration Spoke Store B. ServiceNow Store C. Spoke Store D. ServiceNow Spoke Store
Answer: C
Question # 14
When managing tags, you can adjust who is able to see it. What are the visibility options?
Choose 3 answers
A. Admins B. Everyone C. Groups and Users D. Roles and Permissions E. Me
Answer: B,C,E
Question # 15
Which of the following is NOT a trigger type in Flow Designer?
A. Record B. Schedule C. Outbound Email D. Application
Answer: C
Question # 16
What is used frequently to move customizations from one instance to another?
A. Table Templates B. Application Files C. UI Script Includes D. Update Sets
Answer: D
Question # 17
What type of table has a name starting with u_ or x_?
A. Custom table B. Parent table C. Core table D. Base table
Answer: A
Question # 18
A colleague wants to rearrange the columns on their My Work list. Once the user has
navigated to the list where should they navigate to select and arrange the columns?
A. Click Personalize List B. Right click on any column header. Context Menu > Configure > List Layout C. Click List Context Menu > Personalize List D. Click List Content Menu > Configure > List Layout
Answer: B
Question # 19
What records are used to track cross-scope applications that request access to an
application?
A. Restricted caller access records B. Caller tracking records C. Access control level records D. Cross-scope access records
Answer: A
Question # 20
What enables you to trace the connection from an infrastructure item, like a Server, to the
Services that are dependent on that Server?
A. Relationships B. Transform Map C. Automapping Utility D. Service Tracer
Answer: A
Question # 21
Which admin role is required to make changesto High Security Settings?
A. security _admin B. sn_ad_admin C. high_sec_admin D. admin
Answer: A
Question # 22
Which objects can be used in Inbound Action scripts?
A. current and Previous B. current and producer C. current and event D. current and email
Answer: D
Question # 23
Which client-side scripts apply to Record Producers?
Choose 2 answers
A. fix Scripts B. Ul Scripts C. Catalog Client Scripts D. Catalog Ul Policies E. Record Producer Policies
Answer: C,D
Question # 24
When working on a task, which field do you use to share knowledge and other customervisible details?
A. Caller note B. Customer notes C. Additional comments D. Description
Answer: C
Question # 25
Which path would youtake to access the table configuration page from a form?
A. The Form Context menu>View >Table B. TheForm Context menu > Configure > Table C. TheForm Context menu > Configure > Dictionary D. The Form Context menu > View > Show Table
Answer: B
Feedback That Matters: Reviews of Our ServiceNow CSA Dumps
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