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ServiceNow CSA Sample Question Answers
Question # 1
A user is complaining that they are seeing a blank page, when they click Create New, from your custom Inventory application. You have confirmed that they can see the Inventory application, and the Create New module on the application navigator. What could be the cause of this issue?
A. Create New module has a broken link B. Known intermittent issue with U115 C. User should be using Chrome instead of Explorer for their browser D. User has read role, but not the write role on the Inventory table E. User session has timed out
Answer: D
Question # 2
Security rules are defined to restrict the permission of users from viewing and interacting with data. What are these security rules called?
A. Role Assignment Rules B. CRUD Rules C. Scripted User Rules D. Access Control Rules E. User Authentication Rules
Answer: D
Question # 3
A form displays information about one record at the top, for example a User, Additional records, which are associated with that User, are displayed on tabs at the bottom of the form. What are those tabs called?
A. Additional Info B. More Info C. Related Links D. Related Lists
Answer: D
Question # 4
What instance resource allows you to access guided tours, information about actions, and instructions an how to use inputs and outputs in your flaw?
A. Community B. Help Panel (question mark icon) C. Docs D. Wiki
Answer: B
Question # 5
Which type of ServiceNow script runs on the web browser?
A. Server script B. Local script C. Database script D. Client script
Answer: D
Question # 6
Which feature enables business process owners to organize Flow Designer content into unified and digitized cross-enterprise processes via a digitized task board Interface?
A. Flow Designer B. Process Automation Designer C. Process Workflow Designer D. Workflow Editor
Answer: B
Question # 7
On what part of the ServiceNow instance, would you find the option to Impersonate User?
A. Module B. Content Frame C. Application Navigator D. Banner
On a Business Rule, the When salting determines at what point the rule executes. What are the options for specifying that timing?
A. Insert, Update, Delete. Query B. 4G} Before, After, Async, Display C. Prior to, Synchronous, on Update D. Before, Synchronous, Scheduled Job, View
Answer: B
Question # 9
The customer has asked that your change the default layout of the task list. * Number * Task Type * Parent * Short Description * Assignment Group * Assignment * Updated After navigation to the list, where would you click, to meet this requirement?
A. Right click on any column header, Context menu > Configure > List Layout B. Right click List Gear icon > Configure > Columns C. Click List Context Menu >Personalize List D. Click List Context Menu > Configure Columns
Answer: B
Question # 10
When importing spreadsheet data into ServiceNow, in which step does the data get written to the receiving table?
A. Run Transform B. Run Import C. Import Dataset D. Execute Transform E. Schedule Transform
When building an extended table from a base table, which fields do you need to create? Choose 2 answers
A. The mandatory fields for the base table. B. The reference fields for the base table. C. The fields that are not in the base table. D. The fields that are specific to the extended table.
Answer: C,D
Question # 12
Which tool graphically displays an infrastructure view for a configuration item (CI) and its relationship with other CIs?
A. Schema Map B. Dependency View C. Dependency Map D. Database View
Many actions are included with flow designer, what are some frequently used core actions? Choose 4 answers.
A. Wait for Condition B. Ask for Approval C. Create Record D. Wait for Match E. Look for Update F. Look Up Record
Answer: B,C,D,F
Question # 17
One related list, which buttons are commonly used for managing the records on the list? Choose 3 answers
A. Publish B. New C. Ada D. Manage E. Edit
Answer: B,C,E
Question # 18
From a related list, what would a user click for personalize the layout of the columns?
A. Magnifier B. Context Menu C. Pencil D. Gear
Answer: D
Question # 19
When managing tags, you can adjust who is able to see iL What are the visibility options? Choose 3 answers
A. Admins B. Everyone C. Groups and Users D. Roles and Permissions E. Me
Answer: B,C,E
Question # 20
When a custom table is created, which access control rules are automatically created? Choose 4 answers
A. delete B. create C. execute D. read E. update F. write
Answer: A,B,D,F
Question # 21
How would you distinguish between a Base Class table and a Parent Class table?
A. Base Class tables always have tables extended from them, Parent tables do not have tables extended from them. B. Base Class table is not extended from another table. Parent class tables may be extended from another table. C. Extended tables can be extended from Parent tables or Base tables, but they cannot be extended from both. D. Extended tables are always extended from Parent tables, Extended tables are usually extended from Base tables,
Answer: B
Question # 22
You have heard about a new application released by SericeNow, You want to try it out, tosee if it might be useful for your company's ServiceNow implementation. What would be the best way to get hands-on experience with the new application?
A. Check the latest release notes at docs.servicenow.com. B. Activate the application plug in, on your personal dev instance. C. Search the wiki for the sales demo request form, D. Activate the application plug in, on your company's production instance.
Answer: B
Question # 23
A customer has asked for the following updates to a form: * Make Resolution code mandatory, admin state is changed to Resolved. * Hide major incident check box, unless logged in user has Major incident Manager role. What type of rules (s) would you use to implement this requirement?
A. Dictionary Design B. Field Limiter C. UI Policy D. UI Design E. Form Constraint
Answer: C,E
Question # 24
What tool is used to import data from various data sources, and map that data into ServiceMow tables?
A. Import Set B. Update Set C. Data Pack D. Transform Set
Answer: A
Question # 25
While testing a Catalog Item for ordering an expensive computer, the mandatory approval is being skipped for requester Bob, Smith, but not for any of the other requesters. What could explain the issue?
A. There is a business rule, excluding Bob.Smith from any approvals. B. Bob Smith does not have a delegate set up on his account, C. The Bob Smith user account, does not have a manager specified. D. The manager does not have a delegate assigned, E. Bob Smith is a VIP.
Answer: A
Feedback That Matters: Reviews of Our ServiceNow CSA Dumps
Caspar BraunOct 20, 2025
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Bernard HornOct 19, 2025
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Caspar Braun
Bernard Horn
Ganesh Dey