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ServiceNow CSA Sample Question Answers
Question # 1
What are the steps for applying an update set to an instance?
A. Retrieve, Preview, Commit B. Specify, Transform, Apply C. Retrieve, Assess, Apply D. Get, Test, Push E. Pull, Review, Push
What section on the notes tab, shows the history of the work documented on the record?
A. Journal B. Activity C. Diary D. Audit Log E. Timeline
Answer: B
Question # 6
What are the components that make up a filer condition? Choose 3 answers
A. Column B. Match Criteria C. Field D. Value E. Operator
Answer: C
Question # 7
On a filter condition, there is an element, which is based on the table, the user access rights, and columns on the table. What is this element called?
A. Attribute B. Label C. Field D. Column E. Data Element
Answer: C
Question # 8
As administrator, what must you do to access feature of High Security Settings?
A. Select Elevate Roles B. Add security_admin role to your user account C. Impersonate Security Admin D. Use System Administrator < Elevate Roles module
Answer: A
Question # 9
What icon do you use to change the boon and color on a Favorite?
A. Pencil B. Star C. Clack D. Tringle
Answer: A
Question # 10
Which ServiceNow utility provides a modern interactive graphical interface to visualize configuration items and their relationship?
A. CSDM Schema B. Business Service Map C. Dependency View D. CI Class Map
Answer: C
Question # 11
When moving a homepage or dashboard between instances, what must you remember?
A. Create a separate update set for them B. They are automatically added to the update set C. Manually add them to the update set D. They cannot be moved via update set
Answer: C
Question # 12
ServiceNow contains over 25 different report types. What are some of the types? Choose 5 answers
A. Pie B. Speedometer C. Odometer D. Thermometer E. Horizontal Bar F. Semi-Donut G. Donut
Answer: A,B,E,F,G
Question # 13
The wait time for end users is based on the round-trip between the client and the server. What activities are included in the round-trips?
A. Request + Response B. Save + Update C. Write + Read D. Submit + Query E. Insert + Verify
A. Script include Scripts B. Business Rule Scripts C. Access Contra! Scripts D. Ul Policies and Client Scripts
Answer: D
Question # 15
What section on a task record would you use to see the most recent update made to a record?
A. Timeline B. Journal C. Audit Log D. Activity
Answer: D
Question # 16
The Report Designer contains different sections for configuring your report. Which section is used to specify grouping and calculations to be run against me data?
A. Style B. Format C. Data D. Configure E. Group by
Answer: D
Question # 17
Which component of a table contains a piece of data for one record?
A. Factor B. Field C. Datapoint D. Element E. Item
When importing spreadsheet data into ServiceNow, what is the first step in the process?
A. Load Data B. Run Data Scrubber C. Set Coalesce D. Define Data Source E. Select Import Set
Answer: A
Question # 19
When looking at a long list of records, you want to quickly filler, to show only those which
have Shon Description containing email
How might you do that?
A. Click List Magnifier to expand column search, on Short Description, type “email, click
enter B. Click List Magnifier to expand column search, on Short Description, lype *email, click
enter C. Click List Magnifier to expand column search, on Short Description, type email, click
enter D. On Search box, select text, type email, click enter
Answer: A
Question # 20
‘Your customer has a Human Resources knowledge base, which is only accessible to members of the Human Resources department. A new procedure regarding employee quarterly reviews needs to be published to the quarterly review category of the HR knowledge base, but should only be visible for HR managers. How would you meet this requirement?
A. On the Knowledge Base, add User Criteria with a Manager Can Read script to the Can Read list, publish article to any category B. Add User Criteria for HR Manager Group on the Category’s Can Read list C. On the Knowledge Article, add an Access Control for HR Manager Group on the Can Read list, then publish article to any category. D. Add User Criteria for HR Manager Group on the Can Read list of the article
Answer: B
Question # 21
When importing data from a spreadsheet, which step defines where the incoming dataColumns will be written in the receiving table?
A. Field Matching B. Load Data C. Select Data Source D. Schedule Transform E. Create Transform Map
Answer: C
Question # 22
What setting allows users to view a Knowledge Base article even if the are not logged in?
A. The View All setting B. The Allow role C. The ESS role D. The Public setting
Answer: C
Question # 23
What is the primary objective of the Display Business Rule?
A. To monitor fields on a form, and provide feedback B. To use a shared g_scratchpad object, which can be sent to the client, as part of the form C. To set files to mandatory, hidden, and read-only D. To define what happens on a form, when a particular fled changes
Answer: B
Question # 24
When would you use the following steps? 1, Homepage Admin > Pages 2. Right click on Homepage record 3. Select Unioad Portal Page
A. To publish a Homepage to the Portal B. To retire a Homepage C. To delete a Homepage D. o To add a Homepage to an update set
Answer: D
Question # 25
What do you click when you have made modification to your report, and your want to see the results without saving?
A. Execute B. Try ir C. Run D. Test E. Preview
Answer: D
Feedback That Matters: Reviews of Our ServiceNow CSA Dumps
Caspar BraunApr 28, 2026
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Bernard HornApr 27, 2026
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