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ServiceNow CIS-VRM Sample Question Answers
Question # 1
Which of the following are functions of the Vendor Risk Assessor? (Choose three.)
A. Enable communications across vendors B. Access completed assessments from vendors C. Update vendor contract deadlines D. Create issues for the vendor E. Create a Primary Contact record for a Vendor
Answer: B, D, E
Question # 2
A Vendor Risk Task can be created from which of the following records?
A. Policy, Assessment, Vendor B. Risk, Policy, Assessment C. Policy, Vendor Risk issue, Assessment D. Vendor Risk Issue, Assessment, Vendor
Question # 3
Vendor Risk Issues are usually created in which stage of an Assessment?
A. Responses Received B. Generating Observations C. Submitted to Vendor D. Finalizing with Vendor
Question # 4
Which of these options can be used in data cleansing when importing vendor data? (Choose three.)
A. Data Policies B. Access Control Lists C. Field Normalization Rules D. Fix Scripts E. Data Import or Data Source Transform F. UI Policies
Answer: C, D, E
Question # 5
What are the features of Vendor Risk Issues? (Choose two.)
A. Generate audit tasks for the vendor risk team B. Can only be seen by the customers vendor risk team C. Provide vendor direct access to update and respond to Issues D. Can be generated on-demand or automatically due to an incorrect answer
Question # 6
What is the minimum role required to create a new Vendor Risk Issue?
A. Vendor Risk Assessor [sn_vdr_risk_asmt.vendor_assessor] B. Vendor Assessment Reviewer [sn_vdr_risk_asmt.vendor_assessment_reviewer] C. Vendor Risk Manager [sn_vdr_risk_asmt.vendor_risk_manager] D. System Administrator [admin]
Question # 7
What are the baseline mandatory fields when creating a new Vendor Contact? (Choose three.)
A. Name (First and Last) B. Vendor C. Department D. Email E. Role
Answer: A, D, E
Question # 8
Which statements most accurately describe assignments to vendor contacts? (Choose two.)
A. Individual sections in the questionnaire or document request can be assigned B. A questionnaire or document request cannot be assigned to multiple vendor contacts C. A questionnaire can be read by vendor contacts that are not assigned D. A questionnaire can only be completed by assigned vendor contacts
Answer: A, D
Question # 9
Vendor Risk Tasks are saved to which one of the following tables?
A. [task] B. [planned_task] C. [sn_vendor_risk_task] D. [sn_vdr_risk_asmt_task]
Question # 10
Where do vendors manage issues, respond to requests, and fulfill tasks assigned to them?
A. Spreadsheets B. Vendor Portal C. ServiceNow Platform D. Email
In the baseline, what component sends reminder notifications about assessments?
A. Reminder notifications are triggered on-demand B. Events fired by a Business Rule C. A Scheduled Job D. A Workflow
Question # 12
Which functions can be performed in the Vendor Portal? (Choose three.)
A. Assessment response B. Contact Management C. Issue remediation D. Schedule web meetings E. Requests via virtual agent
Answer: A, B, E
Question # 13
In addition to the œDesign canvas , which elements does the Template Designer contain? (Choose
three.)
A. Header bar which contains tabs that display different view and a menu of various functions B. Controls for the supported question data types C. FAQ Page and Tour option D. Question and Categories tabs that contain question/categories that were added to the Question
Bank E. Risk criteria to identity conditions and risk areas
Question # 14
What can a vendor contact do in the Vendor Portal? (Choose four.)
A. Update answers to returned questionnaires B. Communicate or share information with other vendors of the assessing organization C. Create new issues and tasks for the vendor risk assessor team D. Review and respond to issues created by the assessing organization E. Manage vendor contacts and task assignments within the vendor organization F. Respond to assessments sent by the assessing organization
Answer: A, D, E, F
Question # 15
What are individual questions within a questionnaire or document request referred to as?
A. Metrics B. Ratings C. Templates D. Tiers
Question # 16
Which statement best describes the role assignment of vendor contacts in Vendor Risk Management?
A. When vendor contacts are created, they are automatically assigned the snc_internal role and the snc_external role
B. When vendor contacts are created, they must be manually assigned the snc_external role C. When vendor contacts are created, they are automatically assigned the snc_internal role D. When vendor contacts are created, they are automatically assigned the snc_external role
Answer: D
Question # 17
To what type of assessment record can a vendor contact respond?
A. Vendor tiering assessment B. Vendor risk assessment C. Customer assessment D. External monitoring assessment
Baseline email notifications that help to automate the vendor risk management process are installed with which plugin?
A. GRC: Vendor Risk Management B. GRC: Audit Management C. GRC: Risk Management D. GRC: Policy and Compliance Management
Answer: D
Question # 19
For each questionnaire template/assessment metric type, how many vendor risk areas can be
designated?
A. One B. As many as desired C. None D. Two
Question # 20
During the Generating Observations phase of the Vendor Risk Assessment, what action might be
taken by the Risk Assessor?
A. Create issues from the assessment if necessary B. Update the vendor risk score C. Email the vendor D. Answer questions the vendor forgot to answer
Question # 21
Which of the following is the main benefit of using the Vendor Portal?
A. Assessments are performed via the Vendor Portal and spreadsheets B. More efficiently communicating Assessments with a single contact C. Assessments are shared through the Vendor Portal and email D. More efficiently completing Assessments via the Vendor Portal
A. Policies/Standards/Procedures established to ensure an organization is aligned with corporate strategy and expectations are clearly defined
B. The process of conforming to standards, policies, and remediation of audit findings C. The elimination of vulnerable surface area in an enterprise environment D. Process to identify, assess, and respond to risks, threats and vulnerabilities that could compromise the business
Which could have an impact on the vendors Risk Assessment rating? (Choose three.)
A. Answering one or more questions incorrectly B. Leaving answers blank C. Omitting documentation D. Spelling errors E. Reassigning a questionnaire to a contact
Question # 24
Before any changes to the configuration of an application are made, it is recommended that the correct update set and application scope are selected. What role is required for this functionality?
A. The Vendor Administrator role is required for this functionality B. The Data Administrator role is required for this functionality C. The User Administrator role is required for this functionality D. The System Administrator role is required for this functionality
