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ServiceNow CIS-SPM Sample Question Answers
Question # 1
Why is it recommended to keep the value of the property 'com.snc.project.task.max_task_duration'to 2600 or under?
A. To avoid application memory issues. B. The system is unable to handle more than 2600 tasks. C. Best practices states projects should be no longer than 5 years. D. Because projects longer than 2600 days will no longer load.
Answer: A
Question # 2
Which field, referenced from the cost plan, determines if a cost plan is Capex or Opex?
A. Resource plan (resource_plan) B. Currency type (currency.type) C. Resource category (resource_category) D. Cost type (resource-type)
Answer: D
Question # 3
What provides a centralized view of the resource allocations and resource requests?
A. Project Management Workspace B. Resource Management Workspace C. Capacity Planning D. Resource Assignments
Answer: B
Question # 4
You can forecast future costs of projects based on:Choose 2 answers
A. Actual cost incurred. B. Changes in project such as project requirements. C. Incident cost. D. Paired instances.
Answer: A, B
Question # 5
What role must be assigned to users to be considered for resource planning?
A. timecard_user B. pps.resource_resource_user C. resource_manager D. rate_model_user
Answer: B
Question # 6
Which role can create a project status report in the Project Workspace?
A. it_project_manager B. it_demand_manager C. Itil D. it_project_user
Answer: A
Question # 7
What are the characteristics of the default Resource Management schedule?Choose 3 answers
A. Repeats every week on Saturday B. 8-5 weekdays excluding holidays C. Monday through Friday 13:00-17:00 D. Weekly on Weekdays E. Monday through Friday 08:00-12:00
Answer: C, D, E
Question # 8
What Ul Actions are available to link RIDAC records?Choose 2 answers
A. Q Apply Template B. Convert to RIDAC C. Save as New Template D. Associate RIDAC E. View RIDAC
Answer: B, C
Question # 9
What plugin must be installed to use Capacity Planning in a portfolio?
A. Collaborative Work Management B. Portfolio Planning C. Skills Management D. Time Card Management
Answer: B
Question # 10
Which table would an admin modify in order to add extra columns to the side panel or removedefault column choices on the Prioritization page within the Portfolio Planning Workspace?
A. [sn_align_cmn_int_choice_map] B. [sn_align_ws_portfolio_plan] C. [sn_align_core_lens] D. [sn_align_core_planning_item]
Answer: D
Question # 11
Which field must be populated to request a person with a specific role when creating a resourceassignment?
A. Skill B. Group C. Resource D. Role
Answer: D
Question # 12
What is the default offset duration used to automatically calculate the red/yellow/green task status?
A. 0 days B. 5 days C. 3 days D. 24 hours
Answer: C
Question # 13
What determines the resource schedule if the Schedules related list and Schedule field are bothempty?
A. (Default Schedule Name (com.snc.resource_management.default_schedule) property B. Effort type C. Default Project Management Schedule D. Average Daily FTE Hours/Hours Per Person Day(com.snc.resource_management.average_daily_fte) property
Answer: A
Question # 14
What is the formula used to calculate the risk rank for a risk?
A. priority * impact B. urgency * impact C. priority* urgency D. probability * impact
Answer: D
Question # 15
What can be used to derive date-effective, criteria-driven hourly rates for calculating planned andactual resource costs for a project or demand?
A. A time card B. A rate model C. A resource assignment D. A rate type
Answer: B
Question # 16
Which role in Project Portfolio Management contains both the resource_user and it_demandmanager roles?
A. it_demand_user B. it_project_manager C. itil D. it_program_manager
Answer: B
Question # 17
What are the available resource states in the Resource status field on the New Resource Assignmentform?Choose 4 answers
A. Cancelled B. In Progress C. Open D. Unassigned E. Pending F. Approved G. Unapproved
Answer: D, E, F, G
Question # 18
At which point in the Demand Management lifecycle do assessments get sent to stakeholders?
A. Creation B. Assessment C. Planning D. Screening
Answer: D
Question # 19
How can the latest financial forecasts (actuals or planned costs) be compared to initial planned costsmonth over month in the new Project Workspace?
A. Using the Cost plan breakdown form B. Using the Financials Cost page C. Using the Compare Baselines page D. Using the project Details page
Answer: C
Question # 20
Project score is calculated based on the individual scores of the following attributes:Choose 2 answers
A. Alignment Score. B. Risk Score. C. Strategy Score. D. value Score.
Answer: B, D
Question # 21
Where is the normalization process used?
A. Demand Approval. B. Assessment scoring. C. Cost plan updates. D. Risk records.
Answer: B
Question # 22
Which system property needs to be set to True to be able to allocate budgets in Project Workspace?
A. sn_plng_att_core.default.expense_type B. sn_invst_pln.budget_allocation_attribute C. sn_invst_pln.enable_budget_allocation_v2 D. com.snc.project.rollup.cost
Answer: C
Question # 23
What is a data copy of the current project's task, schedule, or structure that can be used forcomparison reporting later?
A. Accrual B. Commitment C. Baseline D. Forecast
Answer: C
Explanation:
A baseline is a data copy of the current projects task, schedule, or structure that can be used for
comparison reporting later. A baseline captures the original plan of the project and allows you to
track the changes and deviations from the plan over time. You can create multiple baselines for a
project and compare them with the current state of the project. You can find more information about
baselines in the Product Documentation for ServiceNow.
Question # 24
Using the Request type field on a resource plan, which options can be used to request a resource?Choose 3 answers
A. Day B. FTE C. Person Days D. Hours E. Month
Answer: BCD
Explanation:
Using the Request type field on a resource plan, you can request a resource by specifying the amount
of FTE, person days, or hours that you need for a task or a project. FTE stands for full-time equivalent
and represents the percentage of a standard work week that a resource can perform. Person days are
the number of days that a resource works on a task or a project. Hours are the number of hours that
a resource works on a task or a project. You can find more information about the Request type field in
the Product Documentation for ServiceNow.
Question # 25
If an it_project_manager does not want to equally distribute hours across the resource plan timeframe, what allocation spread should be used?
A. Even. B. Any. C. Back Load. D. Front Load.
Answer: B
Explanation:
If an it_project_manager does not want to equally distribute hours across the resource plan time
frame, the allocation spread should be set to Any. This option allows the it_project_manager to
manually enter the hours for each month or quarter in the resource plan. The other options (Even,
Back Load, and Front Load) automatically distribute the hours evenly, from the end, or from the start
of the time frame, respectively. You can find more information about the allocation spread in
the Product Documentation for ServiceNow.
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