Certified Implementation Specialist - Software Asset Management Professional Exam
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Exam Code
CIS-SAM
Exam Name
Certified Implementation Specialist - Software Asset Management Professional Exam
Questions
141 Questions Answers With Explanation
Update Date
04, 14, 2026
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ServiceNow CIS-SAM Sample Question Answers
Question # 1
As part of the discovery process, when records are written to the software installation table a check isperformed to determine if the information already exists in the discovery model table, if a recordexists, what does the system do?
A. The record is deleted and recreated to ensure the most recent discovery model is recorded. B. Nothing, the record exists so it is ignored. C. A new record is created for the installation in the discovery model table. D. A reference to the discovery model record is identified and associated to the software installation
record.
Answer: A
Question # 2
By default, which persona is responsible for loading asset management data from integrations anddiscovery tools into SAM Pro?
A. ServiceNow process owner B. SAM manager C. SAM administrator D. ServiceNow administrator E. SAM user
Answer: C
Question # 3
Which SAM role must be a trained ServiceNow administrator?
A. sam_admin B. sam_developer C. discover_admin D. entitlement_manager E. model_manager
Answer: A
Question # 4
Which ServiceNow plugin is used by Software Asset Management (SAM) Professional and configuredduring SAM Professional setup?
A. Vendor Procurement B. Asset Cost Management C. Normalization Data Services D. Asset Management E. ITSM Software Asset Management
Answer: C
Question # 5
The goals of Software Asset Management include which of the following? (Choose three.)
A. Optimize spend B. Rationalize business applications C. Maintain compliance D. Identify unauthorized usage E. Support software audits
Answer: A, C, D
Question # 6
What role must be granted in order to create new reports that could be viewed by other people?
A. Report Creator [Report_Creator] B. Report Publisher [report_publisher] C. ITIL [itil] D. Global Report User [report_global]
Answer: D
Question # 7
Which of the following features enables organizations to easily upgrade a standard version of theirsoftware to an enterprise version?
A. Software Entitlement B. Software Edition C. Software Assurance D. Software Allocation
Answer: D
Question # 8
Once you are ready to retire software in ServiceNow, what is the critical first step in the retirementprocess?
A. Manually set Allocations available on the entitlement to Zero (0) B. Expire identified active software entitlements C. Run the Software Model Lifecycle Report D. Revoke all current allocations E. Recover the identified software entitlements
Answer: D
Question # 9
During contract negotiations, what report could you run to gain visibility to products nearing end-ofsupport?
A. Software Contract Lifecycle Report B. Software Model Lifecycle Report C. Software Licenses Report D. Software Support Report
Answer: B
Question # 10
Once a weekly software content update adds lifecycle data to your instance, can it be deleted fromthe software model?
A. It can be deleted or deactivated B. Yes, it can once accepted C. It cannot unless the lifecycle stage is EOL D. No, it cannot
Answer: D
Question # 11
What is the purpose of an external audit?
A. To ensure your users are not running any blacklisted software B. To determine compliance with internally-defined vendor processes C. To determine compliance with signed vendor agreements/contracts D. To ensure your entitlements do not exceed your allocations E. To determine compliance with licensing agreements regarding who, how, and when freewaresoftware is being used
Answer: C
Question # 12
The baseline sam_admin role contains the additional roles of: sam_user, asset, andprocurement_user, and which of the following? (Choose two.)
A. itil B. sam_developer C. contract_manager D. model_manager E. entitlement_manager
Answer: C
Question # 13
You have a contract that is getting ready to expire. What options do you have for handling thiscontract and remaining compliant? (Choose three.)
A. Reject B. Extend C. Cancel D. Activate E. Delete F. Renew
Answer: A, C, D
Question # 14
If a user requests three items from the software catalog at the same time, how many individualrequests are created?
A. None; task records are created B. 1 C. 3 D. 1 for each publisher E. 1 for each product type
Answer: E
Question # 15
A software model can have up to how many catalog items?
A. 1 B. 2 C. 6 D. 10 E. Unlimited
Answer: A
Question # 16
Which catalog provides a listing of goods offered or available by a third party?
A. Service Catalog B. Model Catalog C. Item Catalog D. Vendor Catalog E. Product Catalog
Answer: D
Question # 17
Which stage of the software asset lifecycle includes all of the following steps?Discovering software in the environmentNormalizing installed software to standardsReconciling entitlements to discovered softwareRemediating detected variances
A. Sunset B. Manage C. Support D. Source E. Plan
Answer: E
Question # 18
Which of the following reasons could apply when a remediation option has an ˜In Progress status?(Choose two.)
A. Workflow(s) or process(es) have been initiated to allocate software rights B. Rights are now available and can be consumed during reconciliation C. Workflow(s) or process(es) have been initiated to purchase software rights D. Workflow(s) or process(es) have been initiated to harvest software rights E. Customer instance is pending updates to CDS Server
Answer: A
Question # 19
When importing entitlements, a record generates the error, œPublisher Part Number not found .However, the record is for an expired entitlement that is no longer needed. Which is the best UIaction to select?
A. Create Entitlement B. Delete C. Create Part Number D. Reject
Answer: B
Question # 20
What product must you procure a separate license for in order to utilize Workflow and ClientSoftware Distribution (CSD) to automatically install software on devices.
A. ITSM B. Asset Management C. Orchestration D. Discovery E. Deployment management
Answer: B
Question # 21
When creating a reportable bar graph view of License Metrics, you can use which of the followingoptions to refine how you view license metric data?
A. ˜Group by or ˜Stacked by B. ˜Group by and ˜Stacked by C. ˜Stacked by D. ˜Group by
Answer: A
Question # 22
Which license metric would be used for software that is only allowed to be installed on onecomputer per license right?
A. Per Processor B. Per Named Device C. Per Named User D. Per Core
Answer: A
Question # 23
License metrics can be defined for which of the following? (Choose four.)
A. Publishers B. Users C. Cores D. Devices E. Metric Types F. Operating Systems G. Processors
Answer: C, D, E, F
Question # 24
Which related list is NOT available from the software model on the License Workbench?
A. Unlicensed Subscriptions B. Unlicensed Software Products C. Removal Candidates D. Remediation Options E. License Metric Results
Answer: B
Question # 25
Which of the following features are available from the main publisher results screen of the LicenseWorkbench? (Choose three.)
A. All Publishers B. Publisher Compliance C. Pinned Publishers D. Publisher License Metrics E. Publishers Out of Compliance F. Publisher Software Models
Answer: B, D, F
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