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ServiceNow CIS-HR Sample Question Answers
Question # 1
HR Administrators can configure a personal copy of the HR Case Dashboard using which of the following
buttons? (Choose two.)
A. Change Layout B. Delete Content C. Modify Layout D. Add Content E. Add Layout
Answer: A,D
Question # 2
What provides a graphical interface to create survey categories, questions, configure the details, and publish
the survey?
A. Survey Designer B. Survey Workflow C. Survey Developer D. Survey Portal
Answer: A
Question # 3
If you had little coding experience and were tasked with adding new pages to the customer?s Employee
Service Center, which Service Portal Configuration option would be best to complete the task?
A. Page Editor B. Designer C. Widget Editor D. Branding Editor
Answer: A
Question # 4
When does the platform assign a Client Role to a user?
A. Client Roles must be manually added to each employee record B. When an HR Profile is created or modified for the employee C. Client Roles are automatically added with Group membership D. When a User record is created for the employee
Answer: B
Question # 5
If you wanted someone to administer the Employee Service Center without granting them the HR Admin role,
which scoped Admin role would they need?
A. Service Portal Admin [sn_hr_sp.admin] B. Widget Admin [sn_hr_widget.admin] C. Employee Files Admin [sn_hr_ef.admin] D. Integrations Admin [sn_hr_integrations.admin]
Answer: A
Question # 6
Which of the following applications is installed with the Human Resources Scoped App: Core plugin?
A. Employee Service Center B. Employee Document Management C. Lifecycle Events D. HR Case Management
Answer: A
Question # 7
When the Lifecycle Events application is installed, the LE Admin role is granted to which role?
A. HR Admin [sn_hr_core.admin] B. It is not added to other roles C. HR Basic [sn_hr_core.basic] D. HR Manager [sn_hr_core.manager]
Answer: A
Question # 8
What must be updated or loaded into the Customer's instance before importing the stories?
A. Backlog B. Epics C. Products D. Groups
Answer: B
Question # 9
Which field on the HR Service record defines which HR Catalog Item is associated with the Service?
A. COE B. Topic Detail C. Template D. Record Producer
Answer: D
Question # 10
How can fields for a specific HR Service be displayed on the New Case Creation page?
A. HR Service-specific fields cannot be added to the New Case Creation page B. Using the Case Creation Service Configurations C. Using the Case Options field on the HR Service D. Using the HR Criteria module
Answer: B
Question # 11
When a Document Template is created from an HR Case, the name of the person who created the document
is added to the name of the attachment.
Why?
A. It indicates who should sign the document B. It indicates who generated the document C. It indicates the Opened for user D. It indicates who the document is about
Answer: B
Question # 12
If the HR Admin [sn_hr_core.admin] needs to develop within the HR application but cannot have the system
Admin role, what additional role should be granted?
A. HR Basic [sn_hr_core.basic] B. Scoped Developer [sn_hr_core.developer] C. Delegated Developer [delegated_developer] D. HR Manager [sn_hr_core.manager]
Answer: C
Question # 13
The customer you will be implementing for wants to utilize Now Mobile.
What is the minimum HR SKU they may purchase that includes Now Mobile?
A. HR Service Delivery Professional B. Now Mobile is a standalone solution C. HR Service Delivery Enterprise D. HR Service Delivery Standard
Answer: D
Question # 14
Delegated Developers are granted access only to what in which they are working?
A. Interfaces B. APIs C. Instances D. Scopes
Answer: C
Question # 15
The Lifecycle Events [sn_hr_le_case] table is a direct extension of which table?
A. Talent Management [sn_hr_core_talent_management] B. HRIT Operations Case [sn_hr_core_case_operations] C. HR Case [sn_hr_core_case] D. Task [sc_task]
Answer: C
Question # 16
The customer you are implementing has purchased HR Service Delivery Enterprise which includes EnterpriseOnboarding and Transitions.Which plugin must be activated to utilize Enterprise Onboarding and Transitions?
A. Human Resources Scoped App: Lifecycle Events [com.sn_hr_lifecycle_events] B. Employee Document Management [com.sn_employee_document_management] C. Human Resources Scoped App: Core [com.sn_hr_core] D. Employee Service Center [com.sn_hr_service_portal]
Answer: A
Question # 17
The HR Case [sn_hr_core_case] table is an extension of what?
A. Incident table B. Case table C. Task table D. Lifecycle Events table
What is the difference between a configuration and a customization?
A. Configuration uses complex JavaScript while Customization involves field name changes and new buttons. B. There is no difference between Configuration and Customization. C. Customization uses the built-in tools in the platform while Configuration involves code changes. D. Configuration uses the built-in tools in the platform while Customization involves code changes.
A user with only the HR Admin [sn_hr_core.admin] role can save and modify which copies of existing reports?
A. All B. Global C. Group D. Personal
Answer: A
Question # 22
Which HR Role is typically granted to all HR Support staff, at a minimum?
A. HR Admin [sn_hr_core.admin] B. HR Basic [sn_hr_core.basic] C. HR KB Writer [sn_hr_core.kb_writer] D. Document Management User [document_management_user]
Answer: B
Question # 23
Which table is considered the core table for all HR Case records?
A. Skill [cmn_skill] B. Incident [incident] C. HR Task [sn_hr_core.task] D. HR Case [sn_hr_core_case] E. HR Profile [sn_hr_core_profile]
How many COEs may be associated with an HR Service?
A. 5 B. 1 C. unlimited D. 10
Answer: B
Feedback That Matters: Reviews of Our ServiceNow CIS-HR Dumps
Winston SchultzApr 15, 2026
The scenario-based practice tests made the CIS-HR exam today much simpler. truly assisted me in comprehending HR workflows.
Johannes JansenApr 14, 2026
Using the practice test engine on Mycertshub, I prepared for ServiceNow CIS-HR. The detailed scenarios and PDF guides made understanding HR service processes simple. walked into the exam with confidence and passed it without a hitch.
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