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ServiceNow CIS-HAM Sample Question Answers
Question # 1
What are the main purposes of transfer order line tasks? (Choose two.)
A. To help track service levels and the time frame needed to complete a transfer order B. To move transfer order lines from one stage to another C. To help track the total number of assets moved from one stockroom to another D. To automate reordering of consumables as they are consumed by users E. To move transfer orders from one stage to another
Answer: A,B
Question # 2
How do you prevent normalization information fora specific hardware model from being
sent to the ServiceNow Content Service?
A. Select Exclude from content service on the Normalization tab of the hardware model record B. Click the Exclude button on the hardware model record C. Click the Opt-out button on the hardware model record D. Select Opt-out from content service on the Normalization tab of the hardware model record
Answer: A
Question # 3
The Stock Rule Runner scheduled job replenishes stock in a stockroom__________.
A. When stock is less than the threshold specified in the stock rule B. By creating a purchase orders to restock from other stockrooms C. By creating transfer orders to restock from other stockrooms D. By notifying the stockroom manager of new transfer orders
Answer: A
Question # 4
Under which condition does the Now Platform NOT create an asset automatically?
A. Configuration normalization B. Enforced CI verification C. Data synching D. Data justification E. Model characterization
Answer: B
Question # 5
What are the goals of IT asset management (ITAM)? (Choose four.)
A. Optimize cost B. Provide decision support C. Improve productivity D. Provide financial reporting E. Improve operational usage F. Track logical relationships
Answer: A,B,C,D
Question # 6
Describe the structure of a Transfer Order.
A. Transfer Order Task > Transfer Order B. Transfer Order > Transfer Order Line > Transfer Order Task C. Transfer Order > Transfer Order Task > Transfer Order Line D. Transfer Order Task > Transfer Order Line
Answer: B
Question # 7
During an inventory audit, what happens if you accidentally scan the same asset twice?
A. The first scan is imported B. Both records are imported C. HAM automatically removes duplicates D. The most recent scan is imported
Answer: C
Question # 8
Your customer complains that when their users click on the Configuration Item magnifier
from the Incident form, that they are overwhelmed by the volume of CIs to choose from.
They want to exclude certain types of CIs from the CI lists on the Incident. Problem and
Change forms. What do you recommend to your customer?
A. Add a Show field to the base cmdb table: Check the Show box on those CI records they want to display; make reference qualifier to display only the CIs with show=true B. Use the Principal CI class checkbox, to identify the CI classes that they want visible on the Incident, Problem, and Change forms Most Voted C. Create an Access control to hide the unnecessary CIs from the itil users D. Make a show/hide UI action to show only the desired CIs to the itil users
Answer: B
Question # 9
When a stock manager receives a new delivery of consumables, what happens if all the
following fields match another record in the stockroom?
*Assigned to
*Model
*Model category
*State
*Stockroom
*Substate
A. The stock manager must create a separate model record if the cost per item is more/less B. The data is automatically merged to create a blended quantity and cost C. The data is automatically created in a new record if the cost per item is more/less D. The stock manager must merge the consumable records to create a blended quantity and cost
Answer: B
Question # 10
A transfer order is used to do what?
A. Transfer an asset between vendors B. Move an asset to an external stockroom C. Move an asset between stockrooms D. Transfer an asset to a user
Answer: C
Question # 11
When does hardware normalization run by default?
A. On an hourly basis B. On a daily basis C. Every 12 hours D. Upon saving
Answer: B
Question # 12
What information would you track for a configuration item (CI) versus an asset? (Choose
two.)
A. Financial B. Lifecycle C. Contractual D. Operational E. Relationship
Answer: D,E
Question # 13
Expected outcomes of IT asset management (ITAM) include which of the following? (Choose three.)
A. Integrates with business services via the Service Catalog from request through to
disposal B. Leverages IT Service Management (ITSM) to manage the lifecycle of assets as they pass through their useful life as configuration items (CIs) C. Provides input into, aligns with, and follows corporate governance D. Improves application privacy and security adherence E. Leverages Service Mapping to predict service impact
Answer: A,B,C
Question # 14
When should you retire an IT asset?
A. At any point it is recommended by the HAM-defined asset policy B. At any point that it is recommended by your company-defined policies and procedures C. At any point it is recommended by the HAM-defined asset disposal procedure D. When the Hardware Content Service Lifecycle data reports the asset is nearing end-ofservice E. When the Hardware Content Service Lifecycle data reports the asset is nearing end-oflife
Answer: B
Question # 15
Stock rules have automatic restocking actions that occur through a daily scheduled job.
What plugin must be activated in order to configure and use the scheduled job?
A. Cost Management B. Procurement C. Field Service Mobile D. Order Management
Answer: B
Question # 16
The current value of an asset (original cost less the depreciated amount) is known as:
A. Cost of ownership B. Residual value C. Current balance D. Salvage value
Answer: B
Question # 17
Which mobile app can users leverage to view the assets assigned to them and create
incidents to report issues with their devices?
A. Now Agent Mobile app B. Now Onboarding app C. Now Mobile app D. Now My Assets app
Answer: C
Question # 18
What field must an agent complete when resolving an incident in order for the HAM asset
tasks to automatically update all configuration item (CI) and asset records associated to the
Incident?
A. Asset and CI Action B. Asset-CI Task Action C. Asset Task Action D. Asset Action
Answer: D
Question # 19
For advanced risk assessment, risk response can be handled in the following ways:
(Choose two.)
A. Create multiple risk response tasks Most Voted B. Skipped entirely based on attributes defined in the RAM C. Must create a mitigation response task D. Must create at least one risk response task
Answer: A,D
Question # 20
Any normalization that has occurred on a model can be reverted by using this feature.
A. Normalizations cannot be reverted B. Rollback Normalization Business Rule C. Undo Normalization Scheduled Job D. Revert Normalization UI Action
Answer: D
Question # 21
By default, what Quick links are available on the Hardware asset overview view? (Choose
three.)
A. Transfer orders B. Assets eligible for refresh by model category C. Asset requests D. Model normalization E. Asset count by model category F. Asset count by lifecycle state
Answer: A,C,E
Question # 22
To utilize the contract rate cards features, which plugin is required to be activated?
A. Financial Management B. Contract Management C. Rate Management D. Cost Management
Answer: D
Question # 23
When working in conjunction with a Field Service Management (FSM) change task, what
feature removes the need to manually update the asset record associated to the task?
A. CI update flow B. Asset inventory C. Scheduled job D. Asset task E. On-demand job
Answer: D
Question # 24
Which view displays metrics to the user to indicate when they are due for a refresh based
on the scheduled retirement of their assets?
A. Homepage B. Home C. Overview D. My Assets
Answer: C
Question # 25
What plugin offers consistent, good, clean data for the company names of vendors or
manufactures?
A. Hardware Model Normalization (com.sn_hwnorm) B. Service Catalog Scoped API (com.glideapp.servicecatalog.scoped.api) C. Outbound Tracking (com.glide.outbound_tracking) D. Normalization Data Services Client (com.glide.data_services_canonicalization.client)
Answer: D
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