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ServiceNow CIS-EM Sample Question Answers
Question # 1
In your environment, no alert CMDB, automated, or text based grouping is occurring. What
is most likely the problem?
A. No correlation rules have been defined B. No event management rules have been defined C. Application services are not operational D. No CMDB is configured E. The alert correlation property that enables grouping is set to false
Answer: D
Question # 2
Service Operations Workspace integrations Launchpad capabilities include management of
which key components?
Choose 3 answers
A. event connectors B. Alert management rules C. Metric policies D. Log data inputs
Answer: A,B,C
Question # 3
What role is required to create a Technical Service?
A. evt_mgmt_integration B. evt_mgmt_user C. evt_mgmt_operator D. evt_mgmt_admin
Answer: D
Question # 4
What is the function of the External Communication Channel (ECC) Queue? (Choose
three.)
A. It is a connection point between a ServiceNow instance and the MID Server. B. It contains probe records to be executed on the customer’s network. C. It holds jobs that the MID Server needs to perform. D. It is a connection point between a hardware CI on a customer’s network and the MID Server. E. It contains records of CIs that the ServiceNow admin has submitted for entry into the CMDB.
Answer: A,B,E
Question # 5
What determines if an alert management rule's actions apply to an alert?
A. The alert's bound configuration item B. The alert management rule's filter C. The alert management rule's field mapping D. The message key
Answer: B
Question # 6
A monitoring tool notification of a notable occurrence is known as what?
A. An alarm B. An alert C. An incident D. A notice E. An event F. A metric
Answer: C
Question # 7
When sending data from the monitoring source to the additional_info field, what format is
supported?
A. XML B. JSON C. YAML D. Comma separated
Answer: B
Question # 8
The default polling time to collect events from an event source is:
A. 5 seconds B. 30 seconds C. 60 seconds D. 120 seconds
Answer: D
Question # 9
What feature would you use to trigger a workflow or automatically generate tasks via
templates?
A. Event rules B. Task rules C. Alert management rules D. Alert correlation rules
Answer: A
Question # 10
Where are approval requests for execution of alert remediation tasks configured?
A. In the Flow Designer remediation subflow B. In Service Operations Workspace C. In the alert management rule's approvals related list D. In the alert management rule's playbook
Answer: C
Question # 11
What missing attribute would cause an event to have a state of Error?
A. Metric Name B. Source C. Classification D. Node E. Severity
Answer: E
Question # 12
What is the preferred method of parsing in the Transform/Compose step of an event rule?
A. Python B. Regex C. sed/awk D. JavaScript
Answer: B
Question # 13
During processing of the event and if the event Severity is blank, the state of the event is
set to:
A. Ready B. Ignored C. Error D. Processing
Answer: C
Question # 14
How would you ensure the quality of data in your Configuration Management Database
(CMDB) over time?
A. Manually inventorying configuration items in the CMDB and eliminating duplicate configuration items (CIs) B. Only use the ServiceNow Discovery application to populate your CMDB C. Using only scripts to automatically monitor for and remediate duplicate configuration items (CIs) D. Having well-defined Identification, Reconciliation, and Relationship rules
Answer: D
Question # 15
The additional information field is a JSON string that gives more information about an
event. An example of a supported JSON string is:
A. {"CPU":100} B. {"CPU":100,’Status":3} C. {"CPU":"100","Status":3} D. {"CPU":"100"}
Answer: C
Question # 16
What is the recommended approach to normalizing data from a source system to the
default values in Event Management?
A. Event field mapping B. Transform maps C. Alert management rules D. Business rules
Answer: D
Question # 17
What event value will auto close an alert?
A. Severity of -1/OK B. Type of Clear C. Resolution State of Closing D. Resolution State of Clear E. Severity of 0/Clear
Answer: C
Question # 18
You have a system configured with a MID Web Server using Basic authentication to enable
Operational Management Intelligence (OI) to push raw metric data to the MID Server. No
data is getting through to the MID Server.
What is the most likely cause of the issue?
A. The MID Web Server needs to be Restarted B. The MID Web Server needs to be Started C. An invalid secret key is being passed in the header information of the URL for the REST request D. An invalid password is set in the MID Web Server Context
Answer: A
Question # 19
Which attribute within an event needs to be exactly the same to allow for deduplication?
A. Metric Name B. Message Key C. Type & Node D. Description E. Correlation ID
Answer: B
Question # 20
What ServiceNow feature is an aid to rapid implementation of your Event Management and
Operational Intelligence features?
A. Deployment wizard B. Step-by-step guide C. Checklist application D. Guided setup
Answer: C
Question # 21
In default configuration using baseline connectors, how often is event data collected from
event sources?
A. Once every minute B. Every 2 minutes C. Twice every minute D. Every 5 minutes
Answer: B
Question # 22
When setting up a monitoring connector definition PULL the M.0 Server must be validated
and have Line of Sight (LoS) to the monitoring system. This configuration requires what?
Choose 4 answers
A. Polling interval for scheduling access to the target system B. Internal IP address and port for communication with the target System C. An active and validated MID Server D. Access credentials la the MID Server system E. Internal IP address and port for communication with the MID Server system F. Access credentials lo the monitoring system
Answer: A,B,C,F
Question # 23
What applications are included in the ITOM Health solution?
Choose 3 answers
A. Cloud Provisioning and Governance B. Health Log Analytics C. Agent Client Collector D. Discovery E. Service Mapping F. Event Management
Answer: B,C,F
Question # 24
Which attribute correlates multiple events to one alert?
A. Additional_info B. Message_key C. Metric_name D. Short_description
Answer: B
Question # 25
What is the primary function of the link view feature in the Service Operations Workspace
express list?
A. To automatically generate incidents from linked alerts B. To manage user permissions across teams C. To visualize tag-based alert groups D. To update the CMDB dependency map
Answer: C
Feedback That Matters: Reviews of Our ServiceNow CIS-EM Dumps
James LeblancApr 21, 2026
My practical understanding of enterprise monitoring workflows was put to the test on the CIS-EM exam. I gained a solid understanding of alert rules and event management procedures from the scenario-based practice.
Zara MorrisApr 20, 2026
It paid off for me to prepare for ServiceNow CIS-EM by using structured PDFs and interactive tests. Because of this preparation, the actual exam questions felt familiar and manageable.
Cody HallApr 20, 2026
Focusing on real-world incident and event scenarios made the concepts click in ServiceNow CIS-EM, which is challenging. I was prepared and confident going into the exam.
James Leblanc
Zara Morris
Cody Hall