SAP Certified Application Associate - SAP Service Cloud 1811
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Exam Code
C_C4C14_1811
Exam Name
SAP Certified Application Associate - SAP Service Cloud 1811
Questions
155 Questions Answers With Explanation
Update Date
04, 14, 2026
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SAP C_C4C14_1811 Sample Question Answers
Question # 1
Which of the following tools can you use to restrict the business role level in SAP Cloud for Customer? Note: There are 2 correct answer to this question.
A. Language adaption B. Mush-ups C. Code list restrictions D. Page layouts
Answer: C,D
Question # 2
Which of the following objects can you integrate with SAP CRM? Note: There are 3 correct answers to this question.
A. Social media profiles B. Vendors C. Opportunities D. Service requests E. Van stock
Answer: A,B,D
Question # 3
You need to maintain an installed base How can you prevented from selecting it in a ticket while you make these changes?
A. Keep the installed base in the "in preparation" status B. Use an action to block the installed base if it is activate. C. Download the installed base for offline editing D. Add new inactivate item to the structure of the installed base
Answer: A,D
Question # 4
Which of the following tools can you use to restrict the business role level in SAP Cloud for Customer? Note: There are 2 correct answers to this question.
A. Language Adaptation B. Mash-ups C. Code list Restrictions D. Page layouts
Answer: C,D
Question # 5
Which of the following are scenarios supported by SAP Cloud for Service? Note: There are 2 correct answers to this question.
A. Vendor management B. Customer support C. Employee help desk D. Partner channel management
Answer: B,C
Question # 6
What object is used in SAP Multi-resource Scheduling?
A. Service contract B. Internal order C. Service order D. Demand
Answer: D
Question # 7
Which field identifies a ticket as relevant for a field service scenario?
A. Leverage indicators B. Organization C. Requires Work D. Processing Type
Answer: B
Question # 8
Which of the following objects deliver a default approval process? Note: There are 2 correct answers to this question.
A. Visit B. Contract C. Ticket D. Account
Answer: A,D
Question # 9
During scoping, you have selected the option to allow multiple territories per account. How does this impact the system behavior in the realignment of accounts and territories? Note: There are 2 correct answers to this question.
A. The Define Exceptions step is disabled B. Access restrictions for territories are not available C. The Override Territory box is not available D. Additional fields become available for territory determination
Answer: A,B
Question # 10
Which of the following tasks can you perform using the fine-tuning activity for service processing? Note: There are 2 correct answers to this question.
A. Create or delete custom channels B. Disable the profanity check for outbound responses C. Assign tickets to the last processor D. Manage business tasks for employee support
Answer: B,D
Question # 11
To which of the following can you assign a custom report to control its visibility? Note:There are 2 correct answers to this question.
A. User B. Work Center C. Access context D. Business role
Answer: B,D
Question # 12
Your test tenants have been upgraded. Your production tenants will be upgraded in two weeks. Which activities should be avoided until the production tenant upgrade is complete? Note: There are 2 correct answers to this question.
A. Update fine-tuning B. Create business roles C. Request new tenants D. Apply SDK solution
Answer: C,D
Question # 13
When a user creates service tickets, what product type is supported for determining the warranty?
A. Registered product B. List product C. Individual product D. Entitlement product
Answer: A
Question # 14
A user is assigned two work centers that contain the same view. In the first work center, the user has read only access. Which access rights does the user get for this view in both work center?
A. Unrestricted read and write access B. Unrestricted read access and restricted write access C. Restricted read and write access D. Restricted read access and unrestricted write access
Answer: B
Question # 15
Where can you enable a business function if a work center is NOT listed in the access rights of a business user?
A. Scoping B. Fine tuning C. Application and user management D. Administrator
Answer: D
Question # 16
You create a custom report Which of the following activities can you perform as a Note: There are 2 correct answers to this question.
A. Create a report view in a web browser B. Add key figures and characteristics C. Change the data source D. Assign the report to a work center
Answer: C,D
Question # 17
In order to update the status of multiple subtickets, what action does the agent perform?
A. Mass subticket cancellation B. Mass subticket status update C. Mass subticket creation D. Mass subticket completion
Answer: B
Question # 18
When a scheduling condition is evaluated for a maintenance plan, what entity is it based on?
A. Maintenance product measurement reading B. Maintenance item counter reading C. Maintenance item serial number D. Maintenance product quantity value
Answer: B
Question # 19
During scoping, you have selected the option to allow multiple territories per account. How does this impact the system behavior in the realignment of accounts and territories? Note: There are 2 correct answer to this question.
A. The system uses the first rule that applies when making territory assignments. B. The define exceptions steps is disabled. C. Additional fields become available for territory determination. D. More than one set of territory rules become active.
Answer: B,C
Question # 20
Which of the following can you use to restrict the values of a dropdown list?
A. Key user tool (KUT) B. Page layout C. Access rights D. Code list
Answer: D
Question # 21
For registered products, counter readings are recorded in which of the following facets?
A. Measurement B. Maintenance plans C. Measurement logs D. Items
Answer: C
Question # 22
What is the correct sequence of steps for the process when creating tickets?
A. 1. Analyze incident categories 2. Determine service categories 3. Determine ket dates 4. Determine SLA B. 1. Determine service categories 2. Analyze incident categories 3. Determine SLA 4. Determine ket dates C. 1. Analyze incident categories 2. Determine service categories 3. Determine SLA 4. Determine ket dates D. 1. Determine service categories 2. Analyze incident categories 3. Determine ket dates 4. Determine SLA cement (SLA) evaluation
Answer: C
Question # 23
What can you create using a workflow?
A. Activity list B. Appointment C. Task D. Phone call
Answer: C
Question # 24
Where can you consume spare parts in SAP ERP for use in an SAP Cloud for Customer work ticket integration scenario? Note: There are 2 correct answers to this question.
A. Consignment stock B. Special stock C. Locked stock D. Plant stock
Answer: A,D
Question # 25
Which data is synchronized bi-directionally between SAP Cloud for Customer and SAP CRM on premise?
A. Maintenance plan B. The Report C. Campaign D. Activity
Answer: D
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