Salesforce User-Experience-Designer Exam Dumps

Salesforce Certified Platform User Experience Designer (Plat-UX-101)

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Exam Code	User-Experience-Designer
Exam Name	Salesforce Certified Platform User Experience Designer (Plat-UX-101)
Questions	210 Questions Answers With Explanation
Update Date	04, 29, 2026
Price	Was : $90 Today : $50 Was : $108 Today : $60 Was : $126 Today : $70

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Demo Questions

Question # 1

Financial advisor should be able to access a customer’s record in Sales Cloud and see allpotential business opportunities related to each individual customer. The bank does nothave any corporate or business customers at this time.How should a UX Designer suggest the bank represent its customers within its Salesforceinstance?

A. Standard Person Account Object
B. Standard Lead Object
C. Standard Opportunity object.
D. Standard Account object.

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Question # 2

W UX wants to customer the end user’s Salesforce app experience.Whichtwo administrator capabilities should be used for mobile navigation menu setup?Choose 2 answers

A. Tab visibility is dependent on the location of the user.
B. Different menu configurations can be set for different types of users.
C. Navigation items are configure in the Salesforce Navigation Setup mode.
D. Visualforce pages and Lightning pages can be included

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Question # 3

Cloud Kicks (CK) has an Unlimited EditionSalesforce org. CK’s UX Designer has identifiedthat dynamic dashboards could be a useful tool to improve org usability and experience.How many different dynamic dashboards could they create?

A. Up to 3
B. Unlimited
C. Up to 20
D. Up to 10

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Question # 4

What would it mean for the user when designing perceivable content?

A. The content should only be visible.
B. The content should not be visible to allsenses.
C. The content should not be visible to all senses.
D. The content should only be audible.

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Question # 5

A UX Designerwants to quickly mock up Salesforce user Interface experiences using acollation of prebuilt components. The designer need sales lightning resources for theirdesign and prototype such as based components, tokens, design patterns.Which tool to install should need?

A. Lightning Design system Zip
B. Sketch plugin
C. Lightning Design system Unmagaged Package
D. SLDS Validator

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Question # 6

The UX Designer at Cloud Kicks is asked to make the website size and content adapt tothe screen size, platform and orientation.Which design should the design use?

A. Responsive
B. Refactored
C. Reactive
D. Proactive

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Question # 7

A UX Designer needs to create a visual representation of a user’s series of steps toachieve a meaningful goal.WhichUX design method should be used?

A. User Persona
B. Site Map
C. Lightning Flow
D. User Flow

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Question # 8

Cloud Kicks wants to apply branding to its current Salesforce org, currently using LightningExperience. The look and feel must follow company design guidelines.Which declarative design properties should be used to achieve this?

A. Create a custom Theme in Themes and Branding, selecting logo, brand colors, andimages.
B. Design a custom Branding set in use interface, selecting a logo, colors, and font type.
C. Develop a custom Layout in user interface, attaching a new stylesheet in staticresources.
D. Choose one of the built-in Salesforce themes that closest matches the design guidelines

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Question # 9

Cloud Kicks (CK) is planning its Einstein Bot implementation and has identified commonissues the bot can resolve. CK has determined that extensive technical planning isneededfor bot effectiveness and customer satisfaction.Which additional element(s) would be essential?

A. Training and support planning
B. User interface planning
C. Onboarding planning
D. Voice and tone planning

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Question # 10

What should a UX Designer use to design responsively within the Salesforce LightningDesign System (SLDS)?

A. JavaScript
B. Material Design
C. Lattice System
D. Grid System

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Question # 11

A UX Designer has created a new form for a call center that takes special deliveryinformation from its customers.The designer wants to ensure the call center staff finds the form easy and intuitive to use.Which kind of testing should be conducted to validate this?

A. Usability Testing
B. Surver
C. Focus Groups
D. Qualitative

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Question # 12

A UX Designer has recently released a feature on experience Cloudand wants to know ifthe feature was successful and track usability over time.Which research methodology should be used?

A. Qualification
B. Quantitative
C. Qualitative
D. Quantizing

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Question # 13

A sales representative needs to quickly see key fields whenever viewing an opportunity.Which three Salesforce feature would allow fields to be available when they are viewing arecord?Choose 3 answers

A. Customer Links
B. Highlights Panel
C. Compact Layout
D. Tabs
E. List Views

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Question # 14

Cloud Kicks wants its Discovery team to help explain the relationships between processsteps and business teams.Which types of process map should they produce?

A. SIPOC Map
B. High-Level Process Map
C. Cross-Functional Flowchart
D. Value Stream Map

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Question # 15

Users from a small group within a Sales team have complained about an object that isoften used only by team that has not been added to their Lightning app. Due to the smallvolume of users, the administrator is not considering creating a new app for them.Which two Salesforce feature should be suggested to improve the end-user experience?Choose 2 answers

A. Favorite the often-used object.
B. Add the object’s related list to the Home page.
C. Personalize the navigation bar.
D. Create a custom component on a Dashboard.

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Question # 16

Cloud Kicks (CK) is going to launch a new Salesforce process for itsCustomer Serviceteam. After Launch, CK wants to ensure the process is working well for its customerservice representatives.Which three Salesforce tools should be used to track and measure the adoption of the newprocess?Choose 3 answers

A. User Engagement Dashboard and Report
B. Custom Permission Sets
C. Salesforce Surveys for user Satisfaction
D. Visualforce App
E. Chatter polls

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Question # 17

Cloud kicks wants to incorporates human-centered design across its organizationWhich two practices should be adopted

A. Including innovative ideas to showcase technology
B. observing user behavior
C. putting oneself in thesituation of the end-user
D. creating requirements based on business leaders priorities 

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Question # 18

During our interview, a UX designer discovers that the most common daily task for the useris to view and commonly view reports using the global search bar for:

A. Make the global search bar bigger on every page
B. Update the homepage with access to commonly used reports
C. Add the daily task component to the homepage
D. Create the mind board to communicate the visual style of the UI 

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Question # 19

A UX Designer is creating a site for delivery within Builder for a customer who has strictrequirements is stay focused on out-of-the-box styling and components only.Which three methods would deliver a branded experience?Choose 3 answers

A. Select a footer and configure which social media links to display.
B. Display custom variations ofpages based on user behavior.
C. Select a theme and customize content including copy and imagery.
D. Use the theme editor to adjust fonts, text case, colors, and site logo.
E. Create flexible layouts for pages with unique background images.

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Question # 20

Universal Containers (UC) has implemented Service Cloud. There is a flag field on thecase object that marks a case as (Sensitive). UC requested that this flag can be viewed byall users who have access to the case but only be edited by the assigned case assessor.The case assessor is a lookup field on the case object. How can an architect achieve thisrequirement?

A. Permission Set.
B. Object Permissions.
C. Custom Lightning Component.
D. Field-level security

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Question # 21

How should a UX designer differentiate between a voice and a tone?

A. Voicereflects the expression and the tone is the way one designs
B. Voice reflects the character and tone is one's strength
C. Voice reflects the frequency and tone is one's pitch
D. Voice reflects the personality and tone is the way ones speaks

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Question # 22

A UX Designer at Cloud Kicks is having difficulty getting its developers to see why thedesign changes would improve the user experience.How should the designer help mitigate pushback from developers?

A. Invite them to user testing.
B. Ask a manager or superior to do it.
C. Let them know the designer is the expert.
D. Hand them a printout of the design

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Question # 23

How would a UX Designer Differentiate between voice and tone?

A. Voice reflects the expression and tone is the way one designs.
B. Voice reflects the character and tone is one’s strength.
C. Voice reflects the frequency and tone is one’s pitch.
D. Voice reflects the personality and tone is the way one speaks.

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Question # 24

A UX Designer has been asked to improve Salesforce adoptionamong salesrepresentatives at Cloud Kicks. After conducting stakeholder and user interviews, thedesigner finds there is no clear, consistent sales process.What should the designer do next?

A. Tell the customer they need to improve operations before anywork can be done.
B. Log the findings and move forward with presenting possible solutions.
C. Recommend Field Level Validation to ensure users are entering the correct data.
D. Conduct a workshop with stakeholders to align on the current state and buildconsensus.

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Question # 25

Users from a small group within a salesteams have complained about an object that isoften used only by them that has not been a edit to their lighting app due to small volume ofusers the administrator is not considering a new app for themWhich two salesforce features should be suggested toimprove the end-user experience ?

A. Favorite the often used object
B. add the objects related list to the home page
C. personalized the navigation bar
D. create a custom component on a dashboard

Show Answer