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A small company has hired a consultant to plan its Sales Cloud implementation. The
company wants to get up and running with Sales Cloud right away. The deadline has yet to
be established, and the requirements still need to be defined.
Which project management methodology should a consultant recommend to ensure the
implementation is successful?
A. Six Sigma B. Waterfall C. Prince2 D. Agile
Answer: D
Question # 2
Cloud Kicks’ (CK) marketing department is migrating from its email campaign and
management system to Salesforce. The marketing admin wants to ensure that CK’s email
templates are retained.
Which two solutions should a consultant recommend for a successful migration? Choose 2 answers
A. Import email templates with the Data Loader. B. Manually recreate the email and mail merge templates in Salesforce.27. C. Create an Email template change set or use the Lightning Platform. D. Enable Email Import and use the Import Wizard
Answer: A,B
Question # 3
Cloud Kicks recently purchased Salesforce and the leadership team is excited about being
able to forecast more accurately. Sales managers say that making updates to54.
forecasted amounts during the pipeline meetings is time consuming, and it's difficult to
review all of the committed opportunities within the meeting time.
What should the consultant recommend to help make meetings more efficient while making
real-time forecast updates?
A. Use in-line editing to update the forecast amount for records. B. Modify many opportunities at one time in a list view. C. Only review non-committed opportunities during the meetings. D. Have reps use the Kanban view to move opportunities between stages.
Answer: D
Question # 4
Cloud Kicks rtants its sales operations team to place orders for United States customers in
Sales Ootid. The sales ops team needs to calculate sates tax on the orders. Sales tax is a
complex calculation based on tax law that may change at any time.
What should the consultant recommend to meet the requirement3
A. A formula field on the Order object B. An app from the AppExchange C. A screen flow for orders D. A spreadsheet with formulas
Answer: B
Question # 5
The Cloud Kicks IT team has noticed that there are many duplicate Person Accounts.
The team can often easily identify duplicates and wants to merge them.
What should the consultant explain to the team about Person Account merges?
A. Person Accounts with a redundant relationship can be merged using matching rules. B. Person Accounts can be merged with other Person Accounts. C. Person Accounts can be merged with contact records. D. Person Accounts can be merged with any type of Account
Answer: B
Question # 6
Each year, representatives from Universal Containers attend two major industry
conferences that Generate a large volume of leads. A few months after leads have been
converted to opportunities, the team wants to determine the return on Investment (ROI) for
each industry conference.
Which solution should the consultant recommend?
A. Create the Campaigns related list on the Lead page layout, and associate new leads
with a Campaign. B. Create a mufti-select picklist, and ask representatives to select which conference (s) influence the lead. C. Create industry events as Campaigns, add leads as Campaign Members, and utilize Customizable Campaign influence. D. Create a Slack channel for each industry conference and mention this channel on all new leads.
Answer: B
Question # 7
Cloud Kicks (CK) acquired a company. The VP of technology wants to migrate all the sales
data into CK’s Salesforce instance.
Which data migration sequence should the consultant recommend for the objects?
Cloud Kicks wants to utilize Opportunities to report and track subscriptions to its Shoe of
the Month club. Subscribers can make a single payment or pay weekly, monthly, or
quarterly.
Which solution should the consultant recommend to meet the requirement?
A. Enable schedules on the Product object. B. Activate schedules on the Opportunity object. C. Implement contracts with a lookup to the Opportunity object. D. Configure assets with a lookup to the Opportunity object.
Answer: A
Question # 9
A consultant is implementing a new Sales Cloud instance for Cloud Kicks (CK) that
has a public sharing model for Accounts. Different sales reps own local Accounts that
create a
multi-level Account Hierarchy. CK needs to see the total number of closed won
opportunities
and the revenue value for all Accounts in the hierarchy when viewing 2 Parent Account.
Which recommendation meets this requirement?
A. Configure an after-save flow to update a custom field on the parent Account with the total value of opportunities from the child Accounts. B. Create a Roll-Up Summary field on the parent Account with the total value of won Opportunities from the child Accounts C. Create a workflow rule to update the custom field on the parent Account with the total value of won Opportunities from the child Accounts D. Use the View Account Hierarchy option and include a custom Roll-Up Summary field with the total value of won Opportunities in the displayed columns.
Answer: A
Question # 10
Cloud Kicks’ global sales operations team has to export reports from Salesforce and
manipulate them in Excel to convert regional deals to the correct currency conversion.
What
are two use cases for enabling Advanced Currency Management that will allow the
company to generate accurate reporting directly in Salesforce?
Choose 2 answers
A. Adjust currency conversion dynamically based on a given date range. B. Adjust currency rates on a set schedule. C. Show deal value in a user's default currency. D. Implement org-wide reporting that displays deal values appropriately.
Answer: A,B
Question # 11
Universal Containers' sales operations team needs to provide visibility on sales pipeline
changes on a monthly basis.
How should the consultant meet this requirement?
A. Create an Opportunity History report for open pipeline Opportunities in a given date range. B. Create a custom pipeline date range field and display it on the Forecasting tab. C. Create a sales pipeline dashboard that includes filters for Opportunity date ranges. D. Create training an how to use date filters on reports to compare pipeline for different date ranges.
Answer: C
Question # 12
Cloud Kicks has organization-wide defaults set to Private for Account.
With the rollout of Opportunity Teams, what should a consultant consider
A. The Opportunity will be implicitly Write for the team, B. Opportunity should be set to Public Read/Write first. C. Account should be set to Public Read first. D. The Opportunity's Account will be implicitly Read for the team.
Answer: D
Question # 13
Cloud Kicks has decided to implement Sales Cloud Einstein. After setting up Sales Cloud
Einstein, a consultant finds some of the features are not enabled.
What are two steps the consultant can take to troubleshoot the issue?
Choose 2 answers
A. Check Sales Cloud Einstein permission set assignments. B. Validate the Connected App Details. C. Verify Integration User Profile Details D. Reconfigure the Einstein Lead Scoring app.
Answer: B,C
Question # 14
A consultant is beginning a new project with Cloud Kicks to implement collaborative
forecasting.
What should the consultant use to gather requirements using an Agile methodology?
A. Linear process B. Quip spreadsheet C. User stories D. Forecast hierarchy
Answer: D
Question # 15
Universal Containers (UC) wants to make it easier for sales reps to log their customer
interactions, such as emails and events, directly from their email and calender applications.
UC
wants to report on these activities in Salesforce.
Which two actions should the consultant recommend?
Choose 2 answers
A. Implement Inbox to sync Outlook or Gmail calender events. B. Log emails with records in Salesforce from Outlook or Gmail.
Answer: A,B
Question # 16
Good Kicks has the goal of generating high-quality leads by implementing Sales Cloud.
Which metrics should the consultant analyze to determine the success of this goal?
A. Total number of Leads created by a Sales Rep B. Lead to Opportunity Conversion Rate C. Lead to Quote Conversion Rate D. Total number of Leads by source
Answer: B
Question # 17
Cloud Kicks (CK) recently finished a redeployment of is Lightning pages. CK users report
that Lightning pages are loading slowly CK management wants to consider the impact this
has on adoption.
Which two toots should the consultant recommend that CK use to evaluate lightning
pages?
Choose 2 answers
A. Guidance for App Butter B. Lightning usage App C. Performance Analysis for App Builder D. Real-Time Event Monitoring
Answer: B,C
Question # 18
During a Discovery session at Cloud Kicks, a topic is highlighted that
How should the consultant proceed?
A. Conduct another Discovery session. B. Define and submit a change order for the new items. C. Revise the timeline for the new items. D. Continue work because it is covered by the warranty.
Answer: B
Question # 19
Cloud Kicks is in the process of implementing Salesforce for its sales teams. Senior
management has concerns about adoption.
What should a consultant recommend to encourage adoption?
A. Establish goals and key metrics. B. Give users access to a Sandbox environment. C. Define the sales process. D. Plan a first release with minimum features
Answer: A
Question # 20
The Discovery phase with Cloud Kicks (CK) has just ended. CK wants a visual way to see
how the new processes will work. CK's process is complex and requires multiple slides.
What should the consultant design to give CK this high-level view?
A. SIPOC Map B. Value Stream Map C. Capability Model D. Universal Process Notation
Answer: C
Question # 21
The sales managers at Universal Containers (UC) believe that many of the sales reps'
deals that are being lost to competitors are getting less attention than deals that are won.
What should a consultant build so management can assess whether its belief is correct and
monitor it going forward?
A. Create formula fields on Opportunity and Activity. B. Install an AppExchange app for tracking Lead conversion. C. Build a report on Opportunities and Activities. D. Build a report on Leads and Activities.
Answer: D
Question # 22
The Universal Containers management team wants to help sales reps determine the nght
time to contact prospects.
What should the consultant recommend to meet the requirement?
A. Implement Sales Dialer and begin cold calling leads to request availability. B. Create a formula field to determine the prospects time zone. C. Configure Einstein Lead Scoring to determine the best time to make contact. D. Enable Email Tracking with reporting and activity timeline.
Answer: D
Question # 23
A couple of users at Cloud Kicks (CK) own more than 10,000 records. The CK admin has
noticed that making changes to the sharing model is taking increasingly more time. What are two solutions the consultant should implement to resolve the Issue?
Choose 2 answers
A. Move the users to the top of the role hierarchy. B. Move the users to the bottom of the role hierarchy. C. Mass transfer the records to another role in the role hierarchy. D. Remove the users from the role hierarchy.
Answer: A,C
Question # 24
Cloud Kicks wants to send a notification to sales reps when their opportunities remain open
past the close date.
Which two solutions should the consultant recommend to meet the requirement?
Choose 2 answers
A. Add sales reps to the Opportunity Team. B. Instruct sales reps to follow their opportunities. C. Enable Einstein Opportunity Insights. D. Use Flow with a scheduled action and an email alert.
Answer: C,D
Question # 25
The Cloud Kicks team has made a correction in a sandbox environment that needs to be
deployed to production as soon as possible. The sandbox and production environments are
on two different versions of Salesforce. The fix requires functionality in the sandbox
version.
Which action should the consultant recommend?
A. Deploy from version control before the Salesforce Platform upgrade window. B. Deploy changes from the sandbox to production this weekend. C. Deploy the changes from the sandbox to production once both environments are on the same version. D. Deploy the changes from me sandbox to production concurrently with the Salesforce Platform upgrade.
Answer: A
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