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Salesforce Plat-101 Sample Question Answers
Question # 1
Cloud Kicks (CK) became a North American subsidiary of Get Cloudy Consulting (GCC).What should the Salesforce associate do to show that GCC is part of the CK portfolio when creating the CK Account record?
A. View account hierarchy and select Add Child Account. B. Select New on the child accounts related list. C. Add Get Cloudy Consulting to the Parent Account field
Answer: C
Explanation:
The thing that the associate should do to show that GCC is part of the CK portfolio when creating the CK Account record is to add Get Cloudy Consulting to the Parent Account field. The Parent Account field is a standard field on the Account object that allows the user to link an account to another account that is its parent company. This way, the user can create an account hierarchy that shows the relationships between parent accounts and their subsidiaries. The user can enter the name of the parent account in the Parent Account field when creating or editing an account record. Viewing account hierarchy and selecting Add Child Account or selecting New on the child accounts related list are not the correct actions to show that GCC is part of the CK portfolio, because they are used to create a new account that is a subsidiary of an existing account, not to link an existing account to another existing account.
Question # 2
Get Cloudy Consulting'^'s dashboard shows all of the company's key performance indicators (KPls) in one view. The company's Salesforce associate is asked to add functionality that allows the dashboard to show all the same KPls for each of the regions.How should the associate add this functionality?
A. Create new dashboards for each region. B. Add a Region filter to the dashboard. C. Use an analytics package from the AppExchange.
Answer: B
Explanation:
The associate should add a Region filter to the dashboard to show all the same KPIs for each of the regions. A dashboard filter allows users to change the data displayed on a dashboard without changing the underlying reports. Users can apply one or more filters to a dashboard and select the values they want to see. For example, a Region filter can show the KPIs for different regions, such as North America, Europe, Asia, etc.
Question # 3
Which tool creates a visual representation of objects and their relationships?
A. App Launcher B. Object Manager C. Schema Builder
Answer: C
Explanation:
Schema Builder is a tool that creates a visual representation of objects and their relationships, and allows you to modify them.
Question # 4
A Salesforce associate recently relocated from Get Cloudy Consulting s San Francisco office to its new London office. The associate wants to change their work hours information in the Salesforce org to reflect their new time zone.Which method is easiest to change these settings?
A.Go to Settings -> Personal Information -> My Work Information B.Submit a case with Salesforce support C.Go to Setup -> Company Information -> Default Time Zone
Answer. A
Explanation:
The easiest method to change the work hours information in the Salesforce org to reflect the new time zone is to go to Settings -> Personal Information -> My Work Information, and select the appropriate time zone from the drop-down menu.
Question # 5
Get Cloudy Consulting (GCC) wants to integrate its financial system with its Salesforce environment. After searching the AppExchange and reviewing documentation for its financial system. GCC did not find anything.What should be used to build this integration?
A. Commerce Cloud B. MuleSoft C. Financial Services
Answer. B
Explanation:
The tool that GCC should use to build an integration between its financial system and its Salesforce environment is MuleSoft. MuleSoft is a platform that enables companies to connect any application, data, or device using APIs. MuleSoft helps GCC to create and manage integrations between Salesforce and other systems, such as its financial system, without writing any code. MuleSoft also provides prebuilt connectors, templates, and best practices to speed up the integration process
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