Salesforce Order Management Administrator Accredited Professional (AP-219)
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Exam Code
Order-Management-Administrator
Exam Name
Salesforce Order Management Administrator Accredited Professional (AP-219)
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111 Questions Answers With Explanation
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04, 29, 2026
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An administrator is tasked to utilize a Product Price Book which is
managed on an external platform. How can the administrator meet this
requirement?
A. Create an External Data Source in Setup which references the external platform where the Pricebook is held B. Go to Setup. Order settings, and select Enable Optional Price Books for Orders C. This is not possible, all Products require a Pricebook Entry D. Edit the Product page layout to make the Pricebook field not require
Answer: A Explanation
The best way for the administrator to meet this requirement is to create
an External Data Source in Setup that references the external platform where
the Pricebook is held. An External Data Source is a type of metadata that
defines the connection and authentication information for an external system
that stores data outside of Salesforce. The administrator can create an
External Data Source using the Lightning Connect OData 2.0 or 4.0 adapters,
which support read-only access to data in relational databases. This way, the
administrator can access the Product Price Book data from the external platform
without importing it into Salesforce. Verified
References:https://help.salesforce.com/s/articleView?id=sf.external_object_overview.htm&type=5
Question # 2
How can
an administrator quickly examine the relationships between several objects?
A. Goto SchemaBuilder and check the boxes next to the objectnames B. File a support case asking for a data relationship diagram C. Generate an Entity Relationship Diagram by going to Data in Setup D. Download it from the Partner Community
Answer: A Explanation The best way for an administrator to quickly examine the relationships between several objects is to go to Schema Builder and check the boxes next to the object names. Schema Builder is a tool that allows administrators to view and modify the data model of their org in a graphical interface. Schema Builder shows the objects and fields in the org, as well as the relationships between them. The administrator can use Schema Builder to select the objects that they want to examine, and see how they are connected to each other. Verified References:https://help.salesforce.com/s/articleView?id=sf.schema_builder.htm&type=5
Question # 3
What type
of relationship exists between FulfillmentOrder and Order Delivery Method?
A. Lookup (Order Delivery Method) B. Master-Detail (Order Delivery Method) C. Junction (Many to Many) D. One-to-One Lookup (Location) FulfillmentFrom LocationId
Answer: A Explanation The type of relationship that exists between FulfillmentOrder and Order Delivery Method is Lookup (Order Delivery Method). A Lookup field is a type of custom field that creates a relationship between two objects, but does not support rollup summary fields. In this case, a FulfillmentOrder has a Lookup field named Order Delivery Method that references an Order Delivery Method record. An Order Delivery Method is a record that represents a delivery option for fulfilling orders, such as standard shipping, express shipping, in-store pickup, etc. An Order Delivery Method can have many FulfillmentOrders associated with it, but a FulfillmentOrder can only have one Order Delivery Method. Verified References: https://help.salesforce.com/s/articleView?id=sf.custom_field_types.htm&type=5https://help.salesforce...
Question # 4
What object does the Ensure Funds Apex Flow action look for when
resolving Invoice balances associated with an Order Summary?
A. Order Payments B. Payments C. Payment Summaries D. Order Payment Summaries
Answer: D Explanation
The
object that the Ensure Funds Apex Flow action looks for when resolving Invoice
balances associated with
an Order Summary is Order Payment Summaries. This object represents the
payments made for an order, and
it has a lookup relationship to both Invoice and Order Summary objects.
The Ensure Funds Apex Flow action
uses this object to calculate the balance due for each Invoice and
update its status accordingly. Verified
References:
https://help.salesforce.com/s/articleView?id=sf.order_management_order_payment_summary.htm&type=5htt...:
Question # 5
In which
two ways can Order Management licenses be assigned?
A. By Permission Set B. By Hole C. By Profile D. By User
Answer: A,D Explanation Two ways that Order Management licenses can be assigned are: By Permission Set. A Permission Set is a collection of settings and permissions that give users access to various tools and functions in Salesforce. A Permission Set can be assigned to individual users or groups of users, regardless of their profile or role. An administrator can create a Permission Set that includes the Order Management User permission, which enables users to access Order Management features and data. The administrator can then assign this Permission Set to the users who need Order Management licenses. By User. A User is a record that represents a person who can log in and access Salesforce. A User has various fields and settings that determine their access and permissions in Salesforce, such as profile, role, license type, etc. An administrator can assign an Order Management license to a user by editing the user record and selecting Order Management User from the License Type picklist. The administrator can also enable the Order Management User permission on the user record. Verified References: https://help.salesforce.com/s/articleView?id=sf.order_management_user_permission.htm&type=5https://h...
Question # 6
An administrator needs to import Order Summary records containing
historical data but does not want them to be actioned on by Order Management.
Which feature supports this use case?
A. Custom checkbox B. Unmanaged Order Checkbox C. Order Life Cycle Type Picklist D. Order
Management Type Picklist
Answer: B Explanation The feature that supports this use case is the Unmanaged Order Checkbox. This is a standard field on the Order Summary object that indicates whether the order is managed by Order Management or not. If this field is checked, then the order is not actioned on by Order Management, and it does not trigger any flows or processes. The administrator can use this field to import Order Summary records containing historical data without affecting the order lifecycle. Verified References:https://help.salesforce.com/s/articleView?id=sf.order_management_order_summary.htm&type=5
Question # 7
A user is encountering an error when attempting to save an Account
record. What can an administrator use to research the issue?
A. The Problems tab within the developer console B. The Chrome Dev Tools Console C. Lightning Logs within Setup D. A user trace flag and debug log on the affected user
Answer: D Explanation The best way for an administrator to research the issue when a user is encountering an error when attempting to save an Account record is to use a user trace flag and debug log on the affected user. A user trace flag enables debug logging for a specific user, and a debug log captures database operations, system processes, and errors that occur when executing a transaction or running unit tests. The administrator can use these tools to identify the root cause of the error and fix it accordingly. Verified References: https://help.salesforce.com/s/articleView?id=sf.code_add_users_debug_log.htm&type=5https://help.sale...
Question # 8
Which
object record Is created when customer returns a product after fulfillment?
A. Return Order B. Order Summary Adjustment
C. Fulfillment Order D. Payment Order Summary
Answer: A Explanation The object record that is created when customer returns a product after fulfillment is Return Order. A Return Order is a record that represents a return request for an order or part of an order. A Return Order has a lookup relationship to both Order Summary and Change Order objects, and it contains information such as the return reason, status, date, etc. Verified References:https://help.salesforce.com/s/articleView?id=sf.order_management_return_order.htm&type=5
Question # 9
Which
three statements are true about change sets?
A. Sending a change set between two orgs requires a deployment connection B. Change sets can only be sent between orgs that are affiliated with a production org C. A change request should be created when the admin wants to send customizations from the current org to another org D. Changes can be deployed to any instance of Salesforce as long as the destination has approved it E. Change sets can contain only modifications made through the Setup menu
Answer: A,B,E Explanation
Three
statements that are true about change sets are:
Sending a change set between two orgs requires a deployment connection.
A deployment connection is a link between two orgs that allows one org to send
change sets to another org.
Change sets can only be sent between orgs that are affiliated with a
production org. A production org is an org that is used for live operations and
data, and it can have one or more sandbox orgs that are used for development
and testing. Change sets can only be sent from a sandbox org to its associated
production org, or from one sandbox org to another sandbox org that shares the
same production org.
Change sets can contain only modifications made through the Setup menu.
A change set is a collection of metadata components that can be deployed from
one org to another. Metadata components are customizations that are made
through the Setup menu, such as custom objects, fields, workflows, etc.
Verified References:
https://help.salesforce.com/s/articleView?id=sf.changesets_about.htm&type=5https://help.salesforce.com/s/articleView?id=sf.changesets_components.htm&type=5
Question # 10
Universal Containers (UC) is evaluating Salesforce Order Management for
managing its overarching process because their current system is written mostly
in Apex code and has proved difficult to modify, deploy and debug. What are
three advantages of using Flow Builder vs writing Apex code to manage the main
flow of Order data?
A. It allows for non-coding members of staff to contribute suggestions for optimizations and better overall customer experience B. The admin can attach a debugger to live customer sessions C. It will notify the admin before a third party integration's data interface has changed D. The admin can easily debug specific business cases visually. E. Because it is visual it is also self-documenting as changes are made
Answer: B,D,E Explanation Three advantages of using Flow Builder vs writing Apex code to manage the main flow of Order data are: The admin can attach a debugger to live customer sessions. This allows the admin to monitor and troubleshoot the flow execution in real time, without affecting the customer experience or data integrity. The admin can easily debug specific business cases visually. This allows the admin to test the flow with different input values and see how the flow behaves in a graphical interface, without writing any code. Because it is visual it is also self-documenting as changes are made.
This allows the admin to easily understand and maintain the flow logic, as well
as track the changes and versions of the flow.
Verified References:
https://help.salesforce.com/s/articleView?id=sf.flow_builder_debug.htm&type=5https://help.salesforce.com/s/articleView?id=sf.flow_builder.htm&type=5
Question # 11
A customer wants to change the layout of the out of the box Order
Summary Lightning Record Page to three columns instead of two. How can an
administrator satisfy this requirement?
A. Create a new Lightning Record Page and select the
Three Regions template
B. Edit the Lightning Record Page and change the Template lo Three Regions C. Change the page layout template to Three Regions in the layout editor D. Add another column component lo the existing Lightning Record Page
Answer: B Explanation
The best way for the administrator to satisfy this requirement is to
edit the Lightning Record Page and change the Template to Three Regions. A
Lightning Record Page is a type of page that displays details and related
information about a specific record in Lightning Experience or Salesforce
mobile app. A Lightning Record Page can be customized using the Lightning App
Builder, which is a tool that allows administrators to drag and drop components
onto a page layout. A Template is a predefined layout that determines how
components are arranged on a page. A Three Regions template is a type of
template that divides the page into three columns or regions. The administrator
can edit the Lightning Record Page for the Order Summary object, and change the
Template to Three Regions in the Lightning App Builder. Verified References:
https://help.salesforce.com/s/articleView?id=sf.lightning_app_builder_customize_lex_pages.htm&type=5...
Question # 12
How can an administrator synchronize licenses from the production org
when preparing a sandbox for development?
A. Use a custom shell script B. import a Change Set C. Export a Change Set D. Run the Match Production Licenses to Sandbox without a Refresh tool in Setup
Answer: D Explanation
The best way for an administrator to synchronize licenses from the
production org when preparing a sandbox for development is to run the Match
Production Licenses to Sandbox without a Refresh tool in Setup. This tool
allows administrators to match their sandbox licenses with their production
licenses without refreshing their sandbox. This way, the administrator can
ensure that the sandbox has the same number and type of licenses as the
production org, and avoid any license-related issues when developing or testing
in the sandbox. Verified
References:https://help.salesforce.com/s/articleView?id=sf.data_sandbox_licenses.htm&type=5
Question # 13
When can
an Invoice be created?
A.
At any
point before the Fulfillment Order is created, by customizing flow "Create
Invoice and Ensure Funds"
B. At any point before the Fulfillment Order is created, by customizing flow "Create invoice" C. At any point after the Fulfillment Order is created, by customizing flow 'Create Invoice and Ensure Funds* D. At any point after the Fulfillment Order is created, by customizing flow "Create Invoice'
Answer: D Explanation
The correct time and way for creating an Invoice is at any point after
the Fulfillment Order is created, by customizing flow “Create Invoice”. This
flow is a core action that creates an Invoicerecord from a Fulfillment Order
record, and updates the status of both records accordingly. The administrator
can customize this flow to suit their business needs, such as adding
conditions, actions, or subflows. Verified
References:https://help.salesforce.com/s/articleView?id=sf.flow_ref_elements_om_actions_create_invoice.htm&
Question # 14
What ate two reasons an admin should choose an Event over a Trigger when
it comes to building out a solution?
A. Event order is not guaranteed within a topic B. Events are asynchronous C. Events cannot be subscribed lo in a batch for bulk operations D. Events do not participate in a transaction scope
Answer: B D Explanation Two reasons an admin should choose an Event over a Trigger when it comes to building out a solution are: Events are asynchronous. This means that events are processed in the background, without blocking the main execution thread. This can improve the performance and user experience of the solution, as well as avoid governor limits and timeouts. Events do not participate in a transaction scope. This means that events are independent of the transaction that publishes them, and they do not affect the rollback or commit behavior of the transaction. This can avoid unwanted side effects and errors in the solution, as well as decouple the logic from the data. Verified References: https://developer.salesforce.com/docs/atlas.en-us.platform_events.meta/platform_events/platform_even...https://developer.salesforce.com/docs/atlas.en-us.platform_events.meta/platform_events/platform_even...
Question # 15
A company has an external system that stores client accounting data but
they want to be able to search for this data within Salesforce. What three
steps should the administrator take to implement this functionality?
A. Create an automated import of the external data using the Job Scheduler B. Create an automated data capture (or the external system C. Create an Indirect Lookup field to connect to the Account D. Create an External Object for each fable of accounting data in the external system E. Create an External Data Source pointing to the external system's database
Answer: C,D,E Explanation
Three
steps that the administrator should take to implement this functionality are:
Create an External Data Source pointing to the external system’s
database. An External Data Source is a type of metadata that defines the
connection and authentication information for an external system that stores
data outside of Salesforce. The administrator can create an External Data
Source using the Lightning Connect OData 2.0 or 4.0 adapters, which support
read-only access to data in relational databases. Create an External Object for each table of accounting data in the
external system. An External Object is a type of custom object that maps to a
table in an external system. The administrator can create an External Object
for each table of accounting data that they want to access from Salesforce, and
define its fields and relationships accordingly.
Create an Indirect Lookup field to connect to the Account. An Indirect
Lookup field is a type of custom field that links a child External Object
record to a parent standard or custom object record. The administrator can
create an Indirect Lookup field on the External Object that references the
Account object, and specify the external column name and value that match the
Account ID.
Verified References:
https://help.salesforce.com/s/articleView?id=sf.external_object_overview.htm&type=5https://help.salesforce.com/s/articleView?id=sf.external_object_relationships.htm&type=5
Question # 16
What type
of relationship exists between FulfillmentOrder and Location?
A. One-to-One Lookup (Location) FulfilledFrom Location
B. Junction (Many to Many) C. Many-to-One Lookup (Location) Fulfil led from Location Id D. One-to-Many Lookup (Location) FulfilledFrom Location Id
Answer: C Explanation
The type
of relationship that exists between FulfillmentOrder and Location is
Many-to-One Lookup (Location)
FulfilledFrom Location Id. A Lookup field is a type of custom field that
creates a relationship between two
objects, but does not support rollup summary fields. A Many-to-One
relationship means that many child
records can be related to one parent record, but not vice versa. In this
case, a FulfillmentOrder has a Lookup
field named FulfilledFrom Location Id that references a Location record.
A Location is a record that represents
a physical location from which order product items are fulfilled, such
as warehouses and retail stores. A
Location can have many FulfillmentOrders associated with it, but a
FulfillmentOrder can only have one
Location. Verified References:
https://help.salesforce.com/s/articleView?id=sf.custom_field_types.htm&type=5https://help.salesforce...
Question # 17
An administrator suspects that recent changes to a flow have created a
defect. The administrator wants to test the flow with input data that they
believe will cause the error. What can the developer do next?
A. Open the Flow and select Attach to Live Session. Provide the Session Id. Select Attach B. Open the Flow, Select Debug, Provide the input values, Select Run C. Open the Flow, Select Debug with inputs. Provide the input values, select Run D. Open the Flow and select Attach to Live Session and Provide the Order Number
Answer: C Explanation Debugging a flow with input data allows the administrator to test the flow with specific values and see how the flow behaves. The Debug with inputs option is available in the Flow Builder toolbar and lets the administrator provide input values for each flow variable before running the flow. Verified References: https://help.salesforce.com/s/articleView?id=sf.flow_builder_debug.htm&type=5
Question # 18
Which two
statements about the Order Summary object are accurate?
A. It can be deleted using the Delete button B. it does not exist without the original Order object
C. It is read-only for financial order data D. It has a single shipping address to which all Order Items will be shipped
Answer: B,C Explanation
Two
statements about the Order Summary object that are accurate are:
It does not exist without the original Order object. An Order Summary is
a record that represents the financial summary of an order that is received
from anexternal system, such as B2C Commerce or B2B Commerce. An Order Summary
has a master-detail relationship to the Order object, which means that it
cannot exist without its parent Order record.
It is read-only for financial order data. An Order Summary contains
financial order data, such as total amount, tax amount, discount amount, etc.,
that are populated from the external system when the order is created. These
fields are read-only and cannot be edited in Order Management.
Verified
References:
https://help.salesforce.com/s/articleView?id=sf.order_management_order_summary.htm&type=5
Question # 19
When a new Payment Summary is created, an email should be sent to the
owner of the associated account and an approval after review should be
required. What three steps should the administrator do to implement this
functionality?
A. Create an email alert action B. Create a trigger flow when the payment summary is created with an email flow node C. Create an approval process on the Payment Summary object D. Create a flow to send an email to the owner of the associated account when a payment summary is created E. Create an email template
Answer: A,C,E Explanation
Three
steps that the administrator should do to implement this functionality are:
Create an email template. An email template is a reusable message that
contains merge fields that are populated with data from records when the email
is sent. The administrator can create an email template for the Payment Summary
object that includes information such as the payment amount, date, status, etc.
Create an email alert action. An email alert action is a type of action
that sends an email to one or more recipients when a flow executes. The
administrator can create an email alert action that uses the email template
created in the previous step and sends it to the owner of the associated
account when a new Payment Summary is created.
Create an approval process on the Payment Summary object. An approval
process is a way to automate the approval of records based on certain criteria
and actions. The administrator can create an approval process on the Payment
Summary object that requires an approval after review from a designated
approver.
Verified References: https://help.salesforce.com/s/articleView?id=sf.email_templates_create.htm&type=5https://help.salesforce.com/s/articleView?id=sf.flow_ref_elements_action_email.htm&type=5https://help.salesforce.com/s/articleView?id=sf.approvals_creating_approval_processes.htm&type=5
Question # 20
What is
the required amount of test code coverage when deploying an Apex class?
Which
three components can be used to modify the user experience in the Order Summary
detail page?
A. Tabs B. Accordion
C. Related List-Single D. Related List - Double
Answer: A,B,C Explanation Three components that can be used to modify the user experience in the Order Summary detail page are: Tabs. Tabs are a type of component that allow users to switch between different views or subpages on a record page. Tabs can contain other components, such as charts, reports, or custom components, that display different information orfunctionality related to a record. The administrator can use the Lightning App Builder to add and customize tabs on the Order Summary detail page to give users more options and flexibility. Accordion. Accordion is a type of component that allow users to expand and collapse sections of a record page. Accordion can contain other components, such as fields, related lists, or custom components, that display different information or functionality related to a record. The administrator can use the Lightning App Builder to add and customize accordion on the Order Summary detail page to give users more control and visibility. Related List-Single. Related List-Single is a type of component that displays a single related list for a record. A related list is a list of records that are linked to another record by a relationship field, such as lookup or master-detail. The administrator can use the Lightning App Builder to add and customize related list-single on the Order Summary detail page to give users more access and context. Verified References: https://help.salesforce.com/s/articleView?id=sf.lightning_app_builder_components.htm&type=5
Question # 22
Which two
objects are found within Order Management?
A. Fulfillment Order B. Receipt C. Cart D. Payment Summary E. Packing Manifest
Answer: A,D Explanation
Two
objects that are found within Order Management are:
Fulfillment Order. A Fulfillment Order is a record that represents a
group of products in an order that are fulfilled together from the same
location. A Fulfillment Order has a lookup relationship to the Order Summary
object, and it contains information such as the fulfillment location, delivery
method, status, etc.
Payment Summary. A Payment Summary is a record that represents a payment
made for an order or part of an order. A Payment Summary has a lookup
relationship to both Order Summary and Invoice objects, and it contains
information such as the payment amount, method, status, etc.
Verified
References:
https://help.salesforce.com/s/articleView?id=sf.order_management_fulfillment_order.htm&type=5https://help.salesforce.com/s/articleView?id=sf.order_management_payment_summary.htm&type=5
Question # 23
Which three objects are likely to get created in Order Management as an
order progresses through its lifecycle?
A. Fulfillment Order B. rmaorder C. Replacement Order D. Return Order E. Change Order
Answer: A,D,E Explanation
Three objects that are likely to get created in Order Management as an
order progresses through its lifecycle are:
Fulfillment Order. A Fulfillment Order is a record that represents a
group of products in an order that are fulfilled together from the same
location. A Fulfillment Order has a lookup relationship to the Order Summary
object, and it contains information such as the fulfillment location, delivery
method, status, etc.
Return Order. A Return Order is a record that represents a return
request for an order or part of an order. A Return Order has a lookup relationship
to both Order Summary and Change Order objects, and it contains
information such as the return reason, status, date, etc.
Change Order. A Change Order is a record that represents a change
request for an order or part of an order. A Change Order has a lookup
relationship to the Order Summary object, and it contains information such as
the change type, status, date, etc.
Verified
References:
https://help.salesforce.com/s/articleView?id=sf.order_management_fulfillment_order.htm&type=5https://help.salesforce.com/s/articleView?id=sf.order_management_return_order.htm&type=5https://help.salesforce.com/s/articleView?id=sf.order_management_change_order.htm&type=5
Question # 24
Whatare
tworeasonsforusing Flows instead of Apex code?
A. Flows can be modified and created without a developer B. Flows have better performance options for large batches of records C. Flows can be triggered by undelete events
D. Flows provide a visual debug process
Answer: A,D Explanation
Two
reasons for using Flows instead of Apex code are:
Flows can be modified and created without a developer. Flows are
declarative tools that allow administrators to build complex business logic
using clicks instead of code. Flows do not require any programming skills or
knowledge, and they can be easily modified and maintained by administrators.
Flows provide a visual debug process. Flows have a built-in debugger
that allows administrators to test and troubleshoot their flows in a graphical
interface. The debugger shows the flow execution path, the values of variables
and sObject fields, and any errors or warnings that occur in the flow.
Verified References:
https://help.salesforce.com/s/articleView?id=sf.flow_builder.htm&type=5https://help.salesforce.com/s/articleView?id=sf.flow_builder_debug.htm&type=5
Question # 25
A company's Salesforce org has high-scale orders enabled. During a flash
sale, a customer service representative needs to service an order but it shows
as a Pending Order Summary in Salesforce.
What
should the customer service representative do?
A. The customer service representative has to wait until the Order Summary is created B. Import the Order from the associated Account page C. Manually create the Order Summary record D. Use the Create Order Summary action on the Order records actions menu
Answer: A Explanation The best
thing for the customer service representative to do in this situation is to
wait until the Order Summaryis created. An Order Summary is a record that represents the financial
summary of an order that is received
from an external system, such as B2C Commerce or B2B Commerce. An Order
Summary is created after an
order is ingested into Order Management, and it triggers various flows
and processes for order fulfillment and
payment processing. A Pending Order Summary is a temporary record that
indicates that an order has been
received but not yet processed by Order Management. A customer service
representative cannot service an
order until it has an Order Summary record. Verified
References:https://help.salesforce.com/s/articleView?id=sf.order_management_order_summary.htm&type=5
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