Salesforce B2C-Solution-Architect Exam Dumps

Salesforce Certified B2C Solution Architect (Arch-302)

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Exam Code	B2C-Solution-Architect
Exam Name	Salesforce Certified B2C Solution Architect (Arch-302)
Questions	152 Questions Answers With Explanation
Update Date	04, 29, 2026
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Demo Questions

Question # 1

A company wants to integrate B2C Commerce and Marketing Cloud so that customersshopping onlinecan be segmented for marketing campaigns like Abandoned Cart and PostPurchase Journeys.Which two actions are needed to enable an Abandoned Cart Journey?Choose 2 answers

A. Integrate product, order, and customer data feeds into Marketing Cloud DataExtensions
B. Integrate product, order, and customer data feeds into Service Cloud objects
C. Use Mulesoft to bring order and customer data feeds from B2C Commerce to Marketing Cloud
D. Implement the Marketing Cloud coilect.js through the storefront by using the Connector'sreference implementation

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Question # 2

A multi-brand company uses B2C Commerce, Service Cloud, and Marketing Cloud andwants to deliver integrated customer experiences across all three products. The companyhas one B2C Commerce realm serving two storefronts, a Salesforce org, and a MarketingCloud instance with a single business unit that leverages email address as a subscriberkey. None of these Salesforce Clouds are integrated. The company is also interested inintegrating with Customer 360 Data Manager.Which two Marketing Cloud implementation recommendations should a Solution Architectpresent to the company to adjust their architecture to adhere to Salesforce multicloudintegration best practices?Choose 2 answers

A. Marketing Cloud should serve as the Salesforce primary for customer profiles andleverage customer email addresses as a multi-cloud customer identifier.
B. Marketing Cloud should implement a second businessunit and provide each B2CCommerce storefront with its own Marketing Cloud business unit.
C. Marketing Cloud must undergo a subscriber key migration with Salesforce ProfessionalServices and select a subscriber key that aligns with Salesforce multi-cloudarchitecture best practices.
D. B2C Commerce should integrate with Marketing Cloud and create a Marketing CloudContact when a B2C Commerce customer registers or places an order via thestorefront.

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Question # 3

Northern Trail Outfitters (NTO) wants to consolidate various legacy commerce platformsinto one centrally-managed platform on B2C Commerce. The IT department has beenworking extensively with web frameworks (such as React and Angular) in recent years andwants to leverage the benefits of B2C Commerce, but maintain the flexibility of the userexperience using headless commerce.Which three considerations, beyond user experience, should a Solution Architect considerbefore confirming a headless approach?Choose 3 answers

A. Additional infrastructure (for example Heroku servers) may be required to host theapplication
B. Features that are available by default in the Storefront Reference Architecture (SFRA)app will need to be custom built in custom frameworks
C. Developers will still be required to use the Commerce SDK for security purposes
D. Available Service, Marketing, and LINK accelerators may not work without modificationswhen using aheadless approach
E. Developers familiar with the web frameworks (React, Angular) will be familiar with theframework used by B2C Commerce

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Question # 4

Northern Trail Outfitters (NTO) exported all the Account records from Salesforce and useda data transformation tool to clean up values in the phone field using a standardizedformat. The export file has more than 2 million records. During previous data loads forsimilar updates on the Account object, NTO did not experience any issues with row lock.Which feature of Data Loader should be used to load this data back into Salesforce faster?

A. REST API
B. Bulk API Serial Mode
C. SOAP API
D. Bulk API

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Question # 5

A company Is implementing B2C Commerce, Service Cloud, and Marketing Cloud.Thecompany Is based in Europe and needs to be compliant with GDPR.Which two design implementations should a Solution Architect use to ensure GDPRcompliance?Choose 2 answers

A. Use email addresses, SMS, or other channel addresses as the contact key {subscriberkey) in Marketing Cloud
B. Use a Salesforce record ID as a single unique identifier to apply across channels andclouds
C. Set tracking site preference for each storefront
D. Set field-level encryption across B2C Commerce, Marketing Cloud, and Service Cloud

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Question # 6

A financial services company wants to implement Service Cloud and Marketing Cloud. Anumber of profile attributes required for personalization in Marketing Cloud were identifiedas personally identifiable information (PII) and are too sensitive to be stored in Salesforce.Tokenized Sending was presented as a way to address these concerns.Which two implications should a Solution Architect consider if Marketing Cloud Connect isto be used for cloud integration?Choose 2 answers

A. The synchronized data extensions will include the token and all PII attributes
B. All emails will need to be sent through Marketing Cloud or Marketing Cloud Connect toavoid disruptions
C. The standard email address field for contacts and leads needs to be populated with atoken
D. The token with all supporting attributes will need to be storedin Service Cloud

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Question # 7

During discovery conversations an organization notes that they want to create a customsurvey around their customer's preferences to help improve product recommendations,marketing journeys, and customer service upsellopportunities. They want to house thesurvey responses in their Salesforce ecosystem so they can run reports. They plan onhaving two teams manage the survey and change questions twice a year.Which three questions should a Solution Architect ask to ensurethey understand therequirements well enough to design an appropriate multi-cloud solution?Choose 3 answers

A. Will the teams need the ability to change designs?
B. Does the team need front-end development capabilities?
C. How many survey responses would you anticipate in a peak 24-hour period?
D. Will you ever have more than nine possible answers for a survey question?
E. How often do you update surveys?

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Question # 8

A university is considering using Experience Cloud so its students can interact withadvisors who have Service Cloud licenses. The university would like to offer the easiestpath for existing students to log in while still maintaining security. They have an onpremises Active Directory identity provider and use Google Workspace (formerly known asG Suite) for student email addresses.What should a Solution Architect recommend?

A. Implement Social Sign On with Openld Connect and Google Workspace as AuthProvider.
B. Implement Active Directory and Salesforce Identity for SAML delegated Single Sign On.
C. Implement Aloha template for students to access email with Salesforce Authenticator app.
D. Implement OAuth 2.0 authentication protocol with Google Workspace as Service Provider.

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Question # 9

A company uses Service Cloud and B2C Commerce and now wants to enable the 'Orderon Behalf of functionality on its storefront. The customers using the storefrontare Personand Household accounts.Which three design and architecture considerations should a Solution Architect follow toensure that the 'Order on Behalf of functionality works well for all the designated storefrontcustomers?Choose 3 answers

A. Verify that the permissions used are Login_On_Behalf, Login_Agent, andCreate_Order_On_BehaIf_Of business manager functional permissions.
B. The Order on Behalf of feature in the Service to B2C Commerce Connector onlysupports person accounts as a customer model by default.
C. Default user is required for anonymous storefront shoppers.
D. The REST calls between B2C Commerce and Service Cloud do not count towards APIgovernor limits.
E. Verify that agents are Service Cloud and B2C Commerce users with Order on Behalfrights.

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Question # 10

A company currently uses B2C Commerce and Service Cloud for one of its storefronts.They are now considering implementing the 'Order on Behalf of flow. Whichconsiderationmust a Solution Architect keep in mind while implementing the 'Order on Behalf of flow?

A. The Service Cloud Connector is not available for guests or anonymous storefrontshoppers. Use Order on Behalf with registered B2C Commerce customer accounts.
B. The Service Cloud Connector enables data synchronization through SOAP servicesusing Service Cloud and B2C Commerce. REST services are not available for such datasynchronization needs.
C. The Service Cloud Connector does not require B2C Commerce to be registered as aremote site as long as the Service Cloud org and B2C Commerce realm are in the samegeographic region.
D. The Service Cloud Connector can work with any valid Service Cloud user. There is nospecific need for an Integration User withadministrative rights.

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Question # 11

Northern Trail Outfitters (NTO) wants to use Salesforce as a front end for creating accounts using the lead-to-opportunity process. When an opportunity is closed or won, an order mustbe created in the ERP, which manages orders. The organization has an Enterprise ServiceBus (ESB) that supports the CometD protocol.Which two integration approaches or steps should a Solution Architect recommend for thisscenario?Choose 2 answers

A. Define a new platform event in Salesforce and then create a Process Builder process topublish a platform event when the opportunity status changes to Closed-Won.
B. Enable ESB to publish to the platform event using the CometD protocol and notify theback-end ERP system to createthe order synchronously.
C. Define a new platform event in the back-end system for the order details and then createa Process Builder process to initiate the platform event when the opportunitystatus changes to Closed-Won.
D. Enable ESB to subscribe tothe platform event using the CometD protocol and notify theback-end ERP system to create the order asynchronously.

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Question # 12

An organization wants toadd Service Cloud to their existing Salesforce Org currentlyhosting Sales Cloud. They know that an integrated customer service experience is a keycomponent of a successful long-term relationship with their customers. After doing someresearch they learned that the Service Cloud connector can help start their implementationand they are now ready to proceed.Which two functionality considerations should they be aware of when introducing the B2CCommerce to Service Cloud Connector into an existing Salesforce Org?Choose 2 answers

A. In order to implement the Service Cloud Connector it is necessary to enable PersonAccounts, a change which cannot be reverted once implemented.
B. The Service Cloud Connector is distributed as a managed package that can beextended to meet client-specific needs but with core functionality that cannot be altered.
C. The Service Cloud Connector natively supports accounts and contacts, households, andmulti-brand customer models.
D. The Service Cloud Connector provides a collectionof Lightning and Visualforcecomponents that display customer and order information within Service Cloud, which needsto be customized and deployed by a developer.

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Question # 13

A company is currently Implementing B2C Commerce and wants to use Marketing Cloud tosend transactional emails like the Welcome Email, Order Confirmation, and Order StatusUpdate Email.Which three steps are required to configure the Marketing Cloud Connector for triggeredemails?Choose 3 answers

A. Configure REST Servicesin B2C Commerce that will be used to authenticate B2C Commerce against Marketing Cloud via its API integration and initiate a transactional email delivery.
B. Customize the B2C Commerce storefront to invoke Marketing Cloud's Transactional Messaging REST API whenever a transactional message should be delivered. Thiscustomization should first authenticate B2C Commerce against Marketing Cloud and then deliver the Transactional Messaging pavload to inform message contents.
C. Create an API Integration in Marketing Cloud using Installed Packages that provision access to Marketing Cloud APIs by external systems like B2C Commerce.
D. Customize the B2C Commerce storefront to trigger Marketing Cloud Transactional Messages at strategic points in the customer's experience by using Marketing Cloud's Transactional Messaging REST API. This customization should Include a payload that informs message contents.
E. Integrate Marketing Cloud and B2C Commerce to provide Marketing Cloud with B2C Commerce order and customer information on a nightly basis via SFTP.

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Question # 14

A company is using both Service Cloud and B2C Commerce but they are not usingMulesoft or any other integration middleware and do not plan on adding that in the nearfuture. However,there is a need to keep customer records in sync across both ServiceCloud and B2C Commerce. When a change to the customer record in Service Cloud takesplace, such as an updated customer name, the same customer record should be updatedin B2C Commerce. Assume that there is a common ID that uniquely identifies the customeracross the two systems.How should a Solution Architect deliver the desired functionality?

A. Send a platform event from Service Cloud and subscribe to the platform event in B2CCommerceusing the built-in functionality
B. Develop a custom solution in Service Cloud to consume and communicate with B2CCommerce APIs
C. Send an Outbound Message from Service Cloud and catch and handle the OutboundMessage using the B2C Commerce APIs
D. Use change data capture to send a message from Service Cloud and catch and handlethe message using B2C Commerce Service Cloud Connector

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Question # 15

Northern Trail Outfitters (NTO) wants to upgrade its customer service by providing theopportunity for customers to engage using social messaging channels such as Facebook,WhatsApp, and SMS to resolve issues andask questions. They already use MarketingCloud Mobile Connect and Social Studio. Alongside these, the Solution Architect alsorecommends implementing Digita I Engagement features in Service Cloud.Which two reasons should a Solution Architect use to justify those recommendations?Choose 2 answers

A. Mobile Connect lacks integration with the service agent console without Digital Engagement
B. Mobile Connect only supports outbound messaging in selected countries
C. Social Studio does not support 1:1messaging on the apps listed in the scenario
D. Social Studio is limited to listening to social channel and not responding

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Question # 16

A company is seeing an increased volume of customers browsing for higher-value items,as well as longer consideration times before customers place orders based on what is intheir shopping carts.What are two tactics that a Solution Architect could recommend to increase checkouts anddecrease the time from adding items to completing a checkout?Choose 2 answers

A. Enable customer service agentsto enroll customers in an Abandoned Cart Journey inMarketing Cloud if an interaction does not result in the processing of an order.
B. Enable customer service agents to update and complete a cart transaction on behalf ofthe customer.
C. When the cartvalue reaches a certain value, push a chat request to assist the customerwith the checkout process.
D. Monitor the cart items and time since it has been active in B2C Commerce and send areminder and checkout incentive 18 hours after the cart was last modified.

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Question # 17

A large cosmetics company is planning a customer marketing campaign this summer thatallows early access to new product launches in exchange for consent to contactparticipants through text or email. Future communications to those who 'opt-in' includesinformation on future product launches, store events, and holiday promotions.The company plans to offer a 'preference center' within the commerce experience, whereauthenticated users can opt-in or opt-out of various methods of direct communication.In which two ways should a Solution Architect define the appropriate systems and methodsfor user registration and communication preferences, and recommend where nativeplatform functionality within each platform may need to be extended?Choose 2 answers

A. Allow cookie consent to auto-enable email and/or mobile communications directly to thecustomer.
B. Allow customers to unsubscribe via email with one click, and opt-in or opt-out of specificcommunication methods through a hosted preference center.
C. Use native B2C Commerce registration options during the browse and checkoutexperience, and extend these features to provide an opt-in or opt-out communicationpreference center on a secure page within the same storefront UI.
D. Implicitly enroll all customers in direct mobilecommunications during checkout, and allow customers to opt-in or opt-out of all services via email sent by Marketing Cloud.

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Question # 18

A Solution Architect is working on a project that will use Service Cloud and MarketingCloud. The company isconcerned about its service agents' productivity, since they willsometimes also require access to Marketing Cloud. The company wants the SolutionArchitect to implement a solution that lets agents authenticate and access all systems withthe least possible clicks. The company wants agents to confirm their identity using multifactor authentication (MFA) upon logging in to either system.Which three activities does the Solution Architect need to complete in order to meet thecompany's requirements?Choose 3answers

A. Enable SSO on both Service Cloud and Marketing Cloud.
B. Define which system is acting as an identity provider (IDP).
C. Configure Marketing Cloud Connect,
D. Enable Active Directory Federation Services (ADFS) and Salesforce Event Monitoringon the identity provider (IDP).
E. Enable MFA on the identity provider (IDP).

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Question # 19

Acompany wants to add Salesforce Order Management to their existing B2C Commerce,Service Cloud, and Sales Cloud integration. Their current sales process lets sales repsbuild quotes, create orders, and process reduction orders for refunds as part of theirsaleschannel workflow. Their B2C Commerce order objects also include multiple customattributes that the merchant's current Order Management System uses to allocate orders tothe correct distribution center for fulfillment.When enabling Salesforce OrderManagement, what potential concerns will the merchantneed to work through?

A. Salesforce Order Management does not allow for fulfillment rules across multipledistribution centers without the use of an AppExchange package or custom Apex triggers.
B. Reduction Orders and Order Management change orders conflict if both are enabled inthe same Org and require the use of Record Types and Apex Triggers or ValidationRules to avoid conflicts.
C. Custom attributes on B2C Commerce Orders are not natively supportedfor SalesforceOrder Management integrations and require custom Apex development to handlemapping.
D. Salesforce Order Management integrates natively with B2B Commerce when bothproducts reside within the same Org but requires the use of a customizableB2C Commercecartridge to import data from a B2C Commerce instance.

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Question # 20

A company is In the process of defining the authoritative system for key data entitlesInvolved In B2C journeys. The company has about 200.000customers, each averaging 30orders per year.Which two systems are considered an authoritative system for consent and compliancepreferences, as well as primary person attributes such as name, address, birthday, phone,and email?Choose 2 answers

A. B2C Commerce
B. Service Cloud
C. Experience Cloud
D. Marketing Cloud

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Question # 21

A university has several small departmental organizations scattered across differentcolleges. Each of which has its own finances, business processes, and strategies that aresometimes at odds. They would like to introduce a university-wide communications strategythat allows their recruitment team to market to potential students globally while allowingeach department to recruit existing students for its own programs.What should a Solution Architect recommend to meet their needs?

A. Marketing Cloud with multiple business units, Marketing Cloud Connect, and multipleexisting Salesforce orgs
B. Marketing Cloud with multiple business units and a single Salesforce org with Divisionsfor consolidating existing departmental orgs
C. Marketing Cloud with Enterprise Communication Strategy, Marketing Cloud Connect,and multiple existing Salesforce orgs
D. Marketing Cloud with Enterprise Communication Strategyand a single Salesforce orgwith Connected Campus for consolidating existing departmental orgs

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Question # 22

A customer service team raised a new business requirement that requires a multi-cloudsolution design betweenB2C Commerce, Service Cloud, and Marketing Cloud. A SolutionArchitect has been hired to lead the design of the multi-cloud solution.Which two actions should the Solution Architect take to accurately capture requirementsand deliver the solution overview?Choose 2 answers

A. Include functional subject matter experts and technical resources across multiplediscovery workshops, grouped by business function to ensure all requirements arecaptured.
B. Conduct discovery workshops and upon completion present the solution back to thedesign authority or executive stakeholders to validate the solution.
C. Conduct discovery workshops to create a user acceptance testing document and invitebusiness owners, each cloud technical architect, and implementation development team.
D. Include the customer service team so that they can provide detailed user stories prior tothe discovery workshops.

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Question # 23

A retail company currently uses 62C Commerce and Marketing Cloud to enable aseamless customer experience. They are evaluating tools to better support customerservice activities like their call center for online ordering and social customer service.Which two functionalities should a Solution Architect discuss with the company to explainthe value of Service Cloud? Choose 2 answers

A. Ability to create a B2C storefront using Digital Experiences.
B. Ability to de-duplicate and create a single customer identity.
C. Ability to allow the agent to see purchase history to support case management
D. Ability to have a customer leave a journey when they have an escalated case.

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Question # 24

A B2C Commerce merchant has multiple live sites across different brands and geographies all supported by Service Cloud and Marketing Cloud. Unfortunately, the merchant is havingcustomer service challenges caused by fragmented views of thecustomer. Customersoccasionally use alternate email addresses, make purchases as guests, and contactcustomer service anonymously. The Success Manager believes that Customer 360 DataManager could help them solve their problem.How should a Solution Architect describe the role of Customer 360 Data Manager in thiscontext?

A. Customer 360 Data Manager can be used to recognize customers as humans andextend existing records related to that human across connected systems with a consistentGlobal Party ID.
B. Customer 360 Data Manager can be used to identify multiple records within eachseparate system representing the same person and assigning them a consistent GlobalParty ID; additional custom development is then required to relate those IDs betweensystems.
C. Customer 360 Data Manager cannot be used across multiple brands within a singlemerchant environment because the customer as human view cannot support differentaccounts under separate brands.
D. When Customer 360 Data Manager is provisioned, B2C Commerce, Service Cloud, andMarketing Cloud will automatically use a common core Customer Profile managed byCustomer 360 Data Manager.

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Question # 25

An organization uses B2C Commerce to capture order details but needs to process theorder in an ERP system. They want B2C Commerce to send a message to the ERP systemwith the order details after they have been entered, then wait for the order to be processed,and then receive a reply from the ERP system with the order number and status.Which integration pattern should a Solution Architect use to meet this requirement?

A. Asynchronous Call-Out
B. Request and Reply
C. Batch Data Synchronization
D. Publish / Subscribe

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