Salesforce Agentforce-Specialist Exam Dumps

Salesforce Certified Agentforce Specialist (AI-201) Spring 26 Update

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Exam Code	Agentforce-Specialist
Exam Name	Salesforce Certified Agentforce Specialist (AI-201) Spring 26 Update
Questions	379 Questions Answers With Explanation
Update Date	July 16, 2026
Price	Was : $81 Today : $45 Was : $99 Today : $55 Was : $117 Today : $65

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Demo Questions

Question # 1

Choose 1 option.A company wants to retrieve patient history details to augment the Al agent response. The company wants to leverage the Data Cloud search index feature.What is best practice when considering retrieval-augrmented generation (RAG) for information that may contain personally identifiable information (PII)?

A. Depend on the agent's prompt to avoid exposing PII.
B. Encrypt embeddings, but still index PII records.
C. Mask sensitive fields and index only non-PII data.

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Question # 2

Choose 1 Answer: Universal Containers (UC) is setting up a new Agentforce Service Agent. The company has sensitive medical product research stored internally and wants to ensure the agent cannot access it.What should UC da?

A. Assign the Agentforce Service Agent user the lowest possible role in the organization's hierarchy to block access.
B. Disable the Agentforce Service Agent's ability to use any Salesforce custom object or related fields.
C. Follow the principle of least privilege and avoid granting permission to view the Medical Product object or related

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Question # 3

Choose 1 option.Universal Containers has created an Employee Agent.Which step should an Agentforce Specialist take to connect the agent with a Slack channel?

A. Create a connection between Salesforce and the Slack workspace.
B. Create an Omni-Channel flow and connection between Salesforce and the Slack workspace.
C. Create an embedded service deployment and connection between Salesforce and the Slack workspace.

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Question # 4

Choose 1 option.An AgentForce Specialist wants to troubleshoot an agent that is hallucinating weblinks. The agent has an action that uses a prompt template, which is using a knowledge retriever, to generate the output text that the agent will use.Which process is appropriate to find the root cause of the hallucination behavior?

A. Examine the topic name and classification description for hallucination guardrails.
B. Examine the prompt instructions and contents of the chunks shown in the resolved prompt output.
C. Examine the topic instructions and ensure the word "ALWAYS" is used in the hallucination guardrails.

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Question # 5

Choose 1 option.When is the Agent-to-Agent (A2A4) protocol an appropriate communication choice?

A. When agents need to invoke third-party API
B. When agents need to access tools
C. When agents need to collaborate

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Question # 6

Universal Containers (UC) has configured a data library and wants to restrict indexing of knowledge articles to articles which are only publicly available in their knowledge base, UC also wants the agent to link sources that the large language model (LLM) grounded its response on.Which settings should help UC with this?

A. In the data library setting window, under Knowledge Settings, enable Use Public Knowledge Article and select Show sources,
B. In the data library setting window, under Knowledge Settings, enable Use Public Knowledge Article. It is not possible to display articles that the LLM grounded its response in.
C. Use Data Categories to categorize publicly available articles to index. Sources are automatically displayed when knowledge articles are categorized as Public. 

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Question # 7

Choose 1 option.Universal Containers has PDF maintenance guides in an external folder, not yet in Salesforce. The team wants a standard, clicksonlysetup for the Service Agent to use these documents.Which approach should the Agentforce Specialist implement?

A. Paste external PDF links into topic instructions and rely on the model to follow them, avoiding configuration of a retrieval source, index, or retriever action.
B. Upload the PDFs as File source in the Agentforce Data Library which will build a Search Index, and create a retriever to ground responses from those documents.
C. Configure Data Cloud to ingest file attachments and create custom index and retriever for product record and attachment data.

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Question # 8

An Agentforce Specialist wants to ensure their custom agent action performs as expected in conversations.What should the Agentforce Specialist focus on when creating action instructions?

A. Write concise agent action instructions and test in Agentforce Builder.
B. Ensure the agent action label matches the utterance’s intent.
C. Include comprehensive detailed descriptions and perform smoke testing.

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Question # 9

Choose 1 option.Which scenario best illustrates the use of Model Context Protocol (MCP) in an enterprise Al deployment?

A. A legal assistant agent using MCP to dynamically find a document classification API to analyze case files
B. A customer service agent engaging another agent in real-time conversation to resolve tickets
C. A sales agent discovering other agents’ capabilities using Agent Cards

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Question # 10

Choose 1 option.Universal Containers deploys a new Agentforce Service Agent into the company's website but is getting feedback that the ServiceAgent is not providing answers to customer questions that are found in the company’s Salesforce Knowledge articles.What is the likely issue?

A. The Agentforce Service Agent user was not given the Allow View Knowledge permission set.
B. The Agentforce Service Agent user is not assigned the correct Agent Type License.
C. The Agentforce Service Agent user needs to be created under the standard Agent Knowledge profile.

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Question # 11

Universal Containers needs to bring individual customer warranties from an external system into Data Cloud. They want Agentforce to return warranty-related responses only for accounts whose warranty status is active.Which search approach should the Agentforce Specialist configure to ensure warranty related information is retrieved correctly?

A. Depend on Agentforce instructions to enforce warranty constraints and include only WarrantyStatus = Active results.
B. Store the account's warranty status in an Agentforce custom variable to dynamically filter warranties during retrieval.
C. Use Hybrid Search and apply pre-filtering in a new custom retriever for matching accounts and where the WarrantyStatus = Active field,

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Question # 12

Choose 1 option.Coral Cloud Resorts is implementing Agentforce retrieval. Customers sometimes type ambiguous terms (for example, “package”could mean vacation package or baggage).Which retrieval strategy best balances precision and contextual disambiguation?

A. Use hybrid search, which combines keyword matching for precision with semantic embeddings for context.
B. Use semantic search only, which captures intent but may struggle with ambiguous terms when no context is provided.
C. Use keyword search only, which prioritizes exact term matching but risks missing contextual meaning.

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Question # 13

Universal Containers (UC) has a library of custom-built personalized investment portfolio APIs, and is planning to extend it to agents.Which method should UC's agent choose to dynamically use the best API service?

A. Agent-to-Agent (A2A) protocol support
B. Model Context Protocol (MCP) server support
C. MuleSoft connector for custom hosted processes

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Question # 14

An Agentforce Specialist is creating a prompt template to assist support reps in drafting responses to customer complaints.To ensure the responses are empathetic and helpful, what is a key element to include in the prompt template?

A. A direct instruction to the large language model (LLM) to role-play as a character
B. A list of keywords related to customer complaints
C. The entire history of the customer's previous interactions with the company

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Question # 15

What is one key purpose of action instructions when creating a custom agent action in Agentforce?

A. Action instructions help the reasoning engine decide which action to use.
B. Action instructions define the temperature of the large language model (LLM) powering the Reasoning Engine.
C. Action instructions tell the user how to call this action in a conversation.

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Question # 16

Coral Cloud Resorts needs consistent pass/fail logic for agent testing.Which Testing Center capability provides that?

A. Use customer rating as a proxy for correctness.
B. Run a script on event logs to identify the failed utterances.
C. Use structured batch testing with validation per test utterance,

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Question # 17

Choose 1 Option:Universal Containers has multiple Salesforce orgs, each with a unique customer service agent where a verification agent must passcustomer identity data to downstream agents handling account modifications. The customer ID must remain secure andpersistent across agent handoffs without exposure to large language model (LLM) modification.What is the most appropriate configuration?

A. Implement a custom object to temporarily store verification status and have each agent query it via SOQL actions during execution.
B. Store customer identity information in conversation variables created by the first agent and have other agents read those same conversation variables.
C. Use the Agent API to start the downstream agent's session and pass the verified customer ID as a read-only context variable, ensuring security and preventing LLM alteration.

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Question # 18

Universal Containers (UC) is expanding its Agentforce for Service capabilities to include case management. For security purposes,UC wants the agent to verify a customer's identity before providing any case-related information. The verification must bedeterministic-ensuring that no case details are shared unless identity verification has been successfully completed.Which approach best meets this requirement?

A. Use keywords such as "Always" and "Never" to write clear logic in Topic Instructions to verify user identity before providing any case information,
B. Create a variable to store the verification status, set it as output from a “Verify Identity” action, and apply a filter so any case-related actions only run when the variable confirms verification.
C. Store the verification status in a custom variable and set a global instruction that the agent should check this variable before sharing case information.

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Question # 19

Choose 1 option.Universal Containers (UC) plans to answer questions based on similar cases that have been successfully resolved in the past.What should UC consider when implementing this approach?

A. No action is needed, as past cases are used to answer the question.
B. Create a data model object (DMO) based on Case object and create an index on it.
C. Create an unstructured data model object (UDMO) based on Case object and create an index on it.

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Question # 20

An Agentforce Specialist at Universal Containers (UC) is building with no-code tools only.They have many small accounts that are only touched periodically by a specialized sales team, and UC wants to maximize the salesoperations team's time, UC wants to help prep the sales team for calls by:* Summarizing past purchases* Displaying products the contact has shown interest in (with data captured via Data Cloud)* Providing a recap of past email and phone conversations that have transcriptsWhich approach should the Agentforce Specialist recommend to achieve this goal?

A. Deploy UC's own custom foundational model on this data first.
B. Fine-tune the standard foundational model due to the complexity of the data.
C. Use a prompt template grounded on CRM and Data Cloud data using standard foundation models.

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Question # 21

Choose 1 option.Universal Containers (UC) wants to deploy an Agentforce Service Agent to support customers via a web experience. UC uses aDigital Experience site and wants to enable messaging for logged-in users. The customer needs to pass the membership numberto the agent for which a pre-chat variable is available.What is a required step to connect the agent to the Digital Experience site using Messaging for In-App and Web?

A. Configure a messaging Lightning web component using standard or custom Lightning Type for Agentforce.
B. Create an Omni-Channel flow that routes messages to the agent.
C. Configure MuleSoft to establish a secure API tunnel between the agent and the Digital Experience site.

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Question # 22

What is a key benefit of the Agent-to-Agent (A2A) protocol?

A. Provides a standardized framework for cross-vendor agent discovery and communication
B. Allows auto-onboard third-party agents without additional contracts, trust scores, or shared identity controls.
C. Provides a standardized runtime engine for internal agent discovery and communication

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Question # 23

Choose 1 option.Coral Cloud Resorts (CCR) sees the agent forgot the dietary/activity preferences gathered earlier. They need those preferences to persist throughout the session.What should CCR implement?

A. Configure custom variables to capture/store customer preferences from action outputs.
B. Rely on natural conversation memory and instruct the agent to look back.
C. Create a context variable to capture/store customer preferences as action outputs.

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Question # 24

During configuration, Universal Containers (UC) forgot to grant Knowledge access to theAgentforce Service Agent.Which permission must UC add for the agent to interact with Knowledge articles and answer customer questions effectively?

A. Allow View Knowledge and Run Flows
B. Access Knowledge records and fields, and Allow View Knowledge
C. Access Custom Objects and Manage External Users

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Question # 25

An Agentforce is creating a custom action in Agent.Which option is available for the Agentforce Specialist to choose for the custom copilot action?

A. Apex trigger
B. SOQL
C. Flows

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