Salesforce Certified Platform Administrators II (Plat-Admn-301)
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Exam Code
Advanced-Administrator
Exam Name
Salesforce Certified Platform Administrators II (Plat-Admn-301)
Questions
220 Questions Answers With Explanation
Update Date
04, 26, 2026
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Cloud Kicks (CK) wants the forecast numbers to be shown by territory regardless of who
owns the record. CK also wants a way to forecast based on role hierarchy.
Which three options should an administrator recommend?
Choose 3 answers
A. Have the user select the forecast type listed under the Forecast Type in the Display Settings. B. Enable Territory Forecast. C. Make a custom field to track the amounts for Territory and Hierarchy Forecast. D. Modify the Territory Forecast to match the Hierarchy Forecast model. E. Enable Role Hierarchy Forecast.
Answer: A,B,E
Question # 2
The Cloud Kicks security team has seen an increase in unattended device attacks, where
hackers can view sensitive information when users leave devices unlocked in public
settings. The security team wants to ensure Salesforce data cannot be viewed after 10
minutes of inactivity.
What is the recommended security setting to configure?
A. Enforce login IP ranges on every request. B. Lock sessions to the domain in which they were first used. C. Require a high assurance session. D. Force logout on session timeout.
Answer: D
Question # 3
Universal Containers has a Private sharing model for Accounts and Opportunities. A new
team is being created from within the sales team that will be assigned all renewal
opportunities. These users will need to see all closed won opportunities while keeping the
account private.
How should the administrator meet this requirement?
A. Update the organization-wide default on Opportunities to Public Read Only and add them to the opportunities team. B. Create a permission set with View All enabled on Accounts and assign it to the new users. C. Create a new profile for the renewals team with View All permission enabled on Accounts and Opportunities. D. Create a public group for the renewals team and create a criteria based sharing rule on Opportunities.
Answer: D
Question # 4
Cloud Kicks has a Process Builder which should trigger upon a status change from on
approval process. The Process Builder triggers if the status is updated manually, but not as
a result or the approval process update.
What could the administrator do to troubleshoot the issue?
A. Check the Approval Process to make sure it is on the correct version. B. Check the Reevaluate Workflow Rules After Field Change box on the Approval Process Field Update Action. C. Turn Recursion the Process Builder under the Advanced Settings so the Process Builder fires again. D. Change the value with a Specific New Field Value so the Process Builder knows what value to look for.
Answer: B
Question # 5
The administrator at Cloud Kicks is troubleshooting an issue one user Is having with a flow.
They have decided to add a debug log to that user.
What debug log category should be used?
A. Workflow B. Callout C. System D. Database
Answer: A
Question # 6
The administrator at Cloud Kicks (CK) is troubleshooting why users are missing expected email alerts from an automated process. The investigation shows that CK is hitting its daily
limit.
What should the administrator review to resolve the issue?
A. Email Logs B. HTML Email Status Report C. Notification Delivery Settings D. Outbound Messages
Answer: A
Question # 7
Users at Ursa Major Solar want to create complex dashboards with supporting charts
based on data to come from a variety of sources, some of which live on the Internal
company shared drives.
Which product should the administrator recommend to meet the users' needs?
A. Lightning Dashboard Builder B. Report Bulkier C. List views D. Tableau CKM
Answer: A
Question # 8
AW Computing created new multi-tier service plans. The primary difference between the
packages Is the length of the term. The company wants to capture start and end dates for
each service plan sold, which can direr from the contract dates of the subscription.
How should an administrator ensure the data is captured properly?
A. Build a validation rule on the Opportunity object to require custom date fields based on the product(s) selected. B. Configure formula fields to reflect the close date of the opportunity. C. Create a new price book for service plans with term lengths. D. Make a validation rule on the Opportunity Product object to require custom date fields based on the product family.
Answer: B
Question # 9
Dreamhouse Realty recently learned that the major listing service it utilizes can accept
messages to a specific endpoint. The realtors want to utilize this to be able to quickly
update the listing price on properties after it has
been approved.
What automation tool should the administrator configure?
A. Flow B. Platform Event C. Process Builder D. Email Alert
Answer: A
Question # 10
Cloud kicks has received feedback that customers are frustrated with the amount of time it
takes to reach a support agent by area of expertise according to product information after a
new case has been submitted. Love you too jani
Which feature should administrator configure in order to improve the case management
process?
A. Omni-Channel B. Escalation Rules C. Macros D. Knowledge Component
Answer: A
Question # 11
An administrator needs to create a junction object called Account Region to link the
standard Account object with a custom object called Region.
Once the junction object is created, what are the next two steps the administrator should
take?
Choose 2 answers
A. Make a master-detail relationship field on the junction object to the Region object. B. Build a master-detail relationship field on the Region object to the junction object. C. Create a master-detail relationship field on the Account object to the junction object. D. Configure a master-detail relationship field on the junction object to the Account object.
Answer: A,D
Question # 12
AW Computing it running a special bundle deal on monitors and keyboards. Normally,
discounts need VP approval, but this special bundle is pre-approved.
What should the administrator recommend for these requirements?
A. Create a separate price book. B. Implement CPQ. C. Remove the approval process. D. Enable Subscriptions.
Answer: B
Question # 13
Ursa Major Solar wants to add a chat component to its corporate website, where its service
agents can respond directly from Salesforce.
What are two considerations the administrator should understand before adding Chat to the
Service Console? Choose 2 answers
A. Chat is unavailable in Lightning Experience if also using Omni-Channel. B. Chat can only be added to Standard navigation Lightning apps. C. Chat must be routed with Omni-Channel in Lightning Experience. D. Chat can only be added to Console navigation Lightning apps.
Answer: B,D
Question # 14
Cloud Kicks wants to implement multi-factor authentication (MFA) to help better secure its
Salesforce org. Which two options should the administrator consider to use MFA?
Choose 2 answers
A. An Authentication App B. A Username and Password C. A Security Token D. An Encryption Key
Answer: A,B
Question # 15
The administrator at Cloud Kicks recently replaced several case workflow rules with a
single before save flow. Since this change, some cases are routing In unexpected ways.
What could be the cause or the charges to routing?
A. The old workflow rules are still active and impacting routing. B. The flow precedes assignment rules; workflow rules are after assignment rules. C. Assignment rules no longer reference the correct fields. D. Multiple automation tools have been used and the automation is executed in a different order.
Answer: B
Question # 16
At Cloud Kicks, the Sales team uses a specific dashboard to see how they are doing daily.
The team has asked the administrator for an easier way to see this dashboard.
What should the administrator recommend?
A. Add the dashboard to the Sales team's home page. B. Create a custom app with a dashboard. C. Email the dashboard to the Sales Team every morning. D. Update the Sales team's app with a new dashboard.
Answer: A
Question # 17
A sales user is assigned to a permission set group that gives them Modify All access to
Accounts. An administrator assigns the same user to a muting permission set that mutes
Deletes access on Account.
What level of access will the sales user have on the Account object?
A. Read-only B. Modify All C. Read, Create, and Edit D. No Access
Answer: C
Question # 18
DreamHouse Realty has a rental team and a real estate team. The two teams have
different safes processes and capture different client information on their opportunities.
How should an administrator extend the Opportunity object to meet the teams' different
needs?
A. Leverage Opportunities for the Real Estate Team and create a new custom object for the Rental Team Opportunities. B. Use separate record types, page layouts, and sales processes for the Rental and Real Estate Teams. C. Create Opportunity Teams for the Rental and Real Estate Teams and make appropriate fields visible to only the necessary team. D. Add a section for Rental and a section for Real Estate on the Opportunity Master Record Type to keep the information separate.
Answer: B
Question # 19
At Ursa Major Solar, there is a custom object called Galaxy. The sales director wants users
to only see certain field market.
What Lightning will satisfy this requirement?
A. Record Detail Component B. Fields component C. Highlights Panel Component D. Path Component
Answer: B
Question # 20
Ursa Major Solar offers customers annual service contracts. Account owners should
receive an email renewal reminder l month before their customer's planned expiration date.
The administrator builds a flow to automate the process, which runs when a record is
created, and tests several possible scenarios.
What win occur if the expiration date is changed from January 1 of the next year to
yesterday?
A. The flow is unable to run and a flow error message Is sent to the user who Initiates the flow. B. The Interview resumes 1 month before the original expiration date and will send the email at that rime. C. The Interview is rescheduled based on the expiration date and sends the email on the last day of the current month. D. The resume event is recalculated and the email goes out to the account owner immediately.
Answer: A
Question # 21
The salts team at Universal Containers has asked the administrator to build functionality to
automatically update the account checkbox field 'Opportunity Created' to checked when at
least one related opportunity has been created.
What feature should the administrator use to build this functionality?
A. Screen flow B. Workflow rule C. Record-triggered flow D. Assignment rule
Answer: C
Question # 22
When should an administrator consider when using Person Accounts'
A. In a complex business model and the users find it easiest to record Opportunity information on Contacts rather than Accounts. B. In a B2B business model and is selling to the primary contact at a business organization. C. In a B2C business model and the consumer is the intended recipient of sates and marketing attention. D. In a business model that needs a separate Contact and Account to be included on all Case records submitted.
Answer: C
Question # 23
The VP of sales at AW Computing utilizes a Lead report grouped by Country and Lead
Source to show where the leads are coming from. The number of leads vanes greatly for
each Country.
What should the administrator configure on the report to show the Lead Source
effectiveness for each country?
A. The 'Show Unique Count* B. PARENTGROUPVAL Function C. Bucket fitters D. PREVGROUPVAL function
Answer: C
Question # 24
Ursa Major Solar has a global customer base. Recent issues with customs have greatly delayed shipping to Canadian customers. While the Country field is already on the page
layout, the sales team wants Canadian customers highlighted as a potential challenge for
fulfillment until the shipping issue is resolved.
How should the administrator solve this issue?
A. Modify the page layouts to move the Country field into its own section. B. Add a rich text component to the Lightning page. Use conditional visibility to only show the component if the account is Canadian. C. Create an in-app guidance prompt for Canadian records. D. Create a new record type and page layout for Canadian customers, ensuring their pages look different.
Answer: C
Question # 25
An administrator is creating a custom Opportunity record page for Sales users for new logo
opportunities. They need to control what fields display on the record when a sales user is
viewing the opportunity.
Where should the administrator edit what fields display in the details of the record page?
A. Record Detail Component B. Custom Lightning Component C. Record Types D. Page Layout
Answer: A
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