Was :
$81
Today :
$45
Was :
$99
Today :
$55
Was :
$117
Today :
$65
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Microsoft PL-600 Sample Question Answers
Question # 1
A car dealership has a custom financing table.
You are working with a developer to add a button to a ribbon that displays a hidden section
of a form when specific criteria are met.
You need to recommend tools and technologies for the developer
Which two tools or technologies should you recommend? Each correct answer presents
part of the solution. NOTE: Each correct selection is worth one point
A. Write a business rule. B. Write JavaScript code. C. Use the Ribbon Workbench. D. Use the form editor.
A company sells antique books. The company stores data about book locations in an
existing system by using the following database fields: Room, Shelf.
The company must import the data from the existing system into a Power Platform solution.
Existing data into must be modified to match the design of the new solution.
You need to recommend a solution to combine the room and shelf fields into a single
column during the import process.
Which tool should you recommend?
A. Power Platform dataflows B. Data Import Wizard C. import from CSV D. Microsoft Excel Online
Answer: B Explanation: Dataverse includes a web application tool called Import Data Wizard. You use this tool to import data records from one or more comma-separated values (.csv), XML Spreadsheet 2003 (.xml), or text files. Use transformation mapping to modify data before importing it. For example, split a full name that is contained in the source file into a first name and a last name to match the target columns for a table. Note: To implement data import, you typically do the following: Create a comma-separated values (CSV), XML Spreadsheet 2003 (XMLSS), or text source file. Create a data map or use an existing data map. Create a comma-separated values (CSV), XML Spreadsheet 2003 (XMLSS), or text source file. Create a data map or use an existing data map. Associate an import file with a data map. Upload the content from a source file to the associated import file. Parse the import file. Transform the parsed data. Upload the transformed data into the target Dataverse server. Reference: https://docs.microsoft.com/en-us/powerapps/developer/data-platform/import-datahttps://docs.microsoft.com/en-us/powerapps/developer/data-platform/add-transformationmappings-impor...
Question # 3
A company has a website that contains a form named Contact Us. Data from completed
forms is saved to a shared document. An office administrator periodically reviews the
document. The office administrator sends new submissions to another employee who
creates contacts or updates existing contacts.
You need to recommend a solution to automate the process.
What should you recommend?
A. Excel Online Connector B. Dynamics 365 Customer Insights C. Dynamics 365 Customer Service D. Dynamics 365 Marketing
Answer: B Explanation:
Microsoft designed Customer Insights to allow organizations to map, match, merge, and
enrich customerbased data from different sources. A classic scenario would be to merge
data from customer service software, like Freshdesk, and online sales, such as Shopware, into one source for reporting and further data analysis.
Reference:
https://msdynamicsworld.com/story/microsoft-dynamics-365-customer-insights-overview
Question # 4
You are designing a Microsoft Power Platform solution for a company that has multiple
Microsoft Dataverse environments.
You need to prevent specific users from accessing specific environments. What should you do?
A. Remove all security roles from the users of the specific environments. B. Remove the user from the business unit. C. Remove the user from all security groups. D. Remove the user from all teams.
Answer: A Explanation: Microsoft Dataverse uses a role-based security model to help secure access to the database. Security roles can be used to configure environment-wide access to all resources in the environment. Reference: https://docs.microsoft.com/en-us/power-platform/admin/database-security
Question # 5
You are designing a model-driven app that allows a company to manage sales
opportunities.
The company has a complex security model that includes the following requirements:
The vice president of sales must be able to see opportunities for sales managers
and sales representatives.
Sales managers must be able to see opportunities for all sales representatives.
Sales representatives must only see opportunities that they own.
You need to recommend security tools for controlling user access.
Which two tools should you recommend? Each correct answer presents part of the
solution.
NOTE: Each correct selection is worth one point.
A. Account hierarchy B. Field security profile C. Position hierarchy D. Security roles
Answer: C,D Explanation: With the position hierarchy security, a user at a higher position has access to the records
owned by a lower position user or by the team that a user is a member of, and to the
records that are directly shared to the user or the team that a user is a member of.
The hierarchy security model is an extension to the earlier security models that use
business units, security roles, sharing, and teams. It can be used in conjunction with all other existing security models.
Reference:
https://docs.microsoft.com/en-us/dynamics365/customerengagement/onpremises/developer/security-dev/
hierarchical-security-control-access-entities
Question # 6
A client uses Dynamics 365 Sales, Power BI datasets, and Power BI dataflows.
The Dynamics 365 Sales implementation has security roles that restrict data export. You
need to ensure that data has the same restrictions in Power BI as it does in Dynamics 365
Sales.
You need to design the security to avoid sensitive data from being seen.
Which two actions should you recommend? Each correct answer presents part of the
solution.
NOTE: Each correct selection is worth one point.
A. Use Microsoft Dataverse restrictions before setting up the Power BI reports. B. Limit the role in Dynamics 365 Sales to only data allowed so it cannot be exported to Microsoft Excel. C. Limit the role and ensure that exporting to Microsoft Excel is not allowed in both Dynamics 365 Sales and Power BI. D. Share Power BI dashboards only with users who are supported to see this data.
Answer: A,B Explanation:
A: When you share a dashboard or report, the people you share it with can view it and
interact with it, but can't edit it. They see the same data that you see in the dashboard and
reports and get access to the entire underlying dataset unless row-level security (RLS) is applied to the underlying dataset.
B: Depending on the sensitivity of an organization's data, it is often necessary to disable
the ability to export or print reports.
Reference:
https://docs.microsoft.com/en-us/power-bi/collaborate-share/service-share-dashboards
Question # 7
A company provides professional development certifications to technologies around the
world. The company uses multiple call centers to support customers. The company plans
to implement Dynamics 365 Customer Service.
The company must increase productivity for call center employees. The solution must meet
the following requirements:
Handle multiple customer interactions at once
Ensure that users can access information from several business applications.
Interact with customers by using the following channels: chat, phone calls, emails,
and online reviews.
Implement all functionality in a single interface.
You need to recommend a solution that meets the requirements of the company.
What should you recommend?
A. Omnichannel for Customer Service B. Live Assist for Microsoft Dynamics 365 Powered by CafeX C. Linkedln connector D. Unified Service Desk
Answer: A Explanation:
Omnichannel for Customer Service is a robust application that extends the power of
Dynamics 365 Customer Service to enable organizations to instantly connect and engage
with their customers via channels like Live Chat and SMS.
Omnichannel for Customer Service also provides a modern, customizable, highproductivity app that allows agents to engage with customers across different channels.
The application offers contextual customer identification, real-time notification, integrated
communication, and agent productivity tools like KB integration, search, and case creation
to ensure agents are effective.
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/introduction-omnichannel
Question # 8
A company uses manual processes to track interactions with customers. The company
wants to use Power Platform to improve productivity.
The company has the following requirements:
Provide customers with an online portal where they can submit and review cases.
Ensure that customers can chat online with a customer service representative at
any time.
Route chats to customer service representatives based on skill and availability.
You need to recommend a solution to the company.
Which three components should you recommend? Each correct answer presents part of
the solution.
NOTE: Each correct selection is worth one point.
A. Dynamics 365 Virtual Agents chatbots B. Customer self-service portal C. Dynamics 365 Field Service D. Business process flows E. Omnichannel for Customer Service
Answer: B,D,E Explanation:
B: Customer self-service portal: A customer self-service portal enables customers to
access self-service knowledge, support resources, view the progress of their cases, and
provide feedback. Note: Based on the selected environment in Power Apps, you can create a Dataverse
starter portal or a portal in an environment containing customer engagement apps
(Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service,
Dynamics 365 Marketing, and Dynamics 365 Project Service Automation).
E: Omnichannel for Customer Service offers a suite of capabilities that extend the power of
Dynamics 365 Customer Service Enterprise to enable organizations to instantly connect
and engage with their customers across digital messaging channels.
Reference:
https://docs.microsoft.com/en-us/powerapps/maker/portals/portal-templateshttps://docs.microsoft.com/en-us/dynamics365/customer-service/embed-chat-widget-portal
Question # 9
You are designing a Power Platform solution for a company.
Users must be granted access only to data that is relevant to them.
You need to recommend actions to meet the requirements.
Which two recommendations should you make? Each correct answer presents part of the
solution.
NOTE: Each correct selection is worth one point.
A. Add column security profiles to applicable teams. B. Define and configure security roles. C. Create teams and assign security roles and users to the teams. D. Create business units and assign security roles to the business units.
Answer: B,D Explanation: To control data access, you must set up an organizational structure that both protects sensitive data and enables collaboration. You do this by setting up business units, security roles, and field security profiles. Reference: https://docs.microsoft.com/en-us/power-platform/admin/security-roles-privileges
Question # 10
A company wants to create a Power Automate flow that posts marketing events to social
media.
The company must ensure that the postings adhere to regulatory requirements for handling
of personally identifiable information (PII) data. The company will not post events to
unauthorized social media platforms.
You need to ensure that the requirement is met.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
A. Configure the relevant connector so that is part of the Non-Business data group
category. B. Create a security role to prevent data export. C. Configure an Azure Active Directory (AAD) security role for the maker to the environment. D. Create a Data Loss Protection (DLP) policy. E. Configure the relevant connector so that it is part of the Blocked data group category.
Answer: D,E Explanation: DLP policies enforce rules for which connectors can be used together by classifying
connectors as either Business or Non-Business. If you put a connector in the Business
group, it can only be used with other connectors from that group in any given app or flow.
Sometimes you might want to block the usage of certain connectors altogether by
classifying them as Blocked.
Reference:
https://docs.microsoft.com/en-us/power-platform/admin/wp-data-loss-prevention
Question # 11
A company has a Power Platform environment that connects to a third-party marketing
application.
The company reports that the data in the Power Platform lead table does not match data
from the marketing application. Issues include:
The owner data in the lead table and the third-party application do not match.
The Topic column has more information than the related record from the marketing
application.
There are differences in how telephone numbers are formatted.
You need to determine which processes are causing the issues.
Which three processes may be causing the differences observed? Each correct answer
presents a complete
solution.
NOTE: Each correct selection is worth one point.
A. Dataflow B. Business rule C. Classic workflow D. Power Automate cloud flow E. Duplicate detection rule
Answer: A,B,C Explanation:
A: With advanced data preparation available in Power Apps, you can create a collection of
data called a dataflow, which you can then use to connect with business data from various
sources, clean the data, transform it, and then load it to Microsoft Dataverse or your
organization’s Azure Data Lake Gen2 storage account.
B: By combining conditions and actions, you can do any of the following with business
rules:
Set column values
Clear column values
Set column requirement levels
Show or hide columns
Enable or disable columns
Validate data and show error messages
Create business recommendations based on business intelligence.
C: Duplicate detection works by comparing generated match codes of existing records with
each new record being created. These match codes are created as each new record is
created. Therefore, there is potential for one or more duplicate records to be created if they
are processed at the exact same moment. In addition to detecting duplicates as they are
created, you should schedule duplicate detection jobs to check for other potential duplicate
records. Reference:
https://docs.microsoft.com/en-us/powerapps/maker/data-platform/data-platform-createbusiness-rulehttps://docs.microsoft.com/en-us/powerapps/maker/data-platform/create-and-use-dataflowshttps://docs.microsoft.com/en-us/powerapps/developer/data-platform/duplicaterule-entities
Question # 12
You are designing a database table for a client. You have the following requirements:
Maintain a comprehensive list of colors and their corresponding RGB values and
hexadecimal values.
Prevent the addition of duplicate colors based on the hexadecimal value for the
color.
You need to recommend a design for the table.
Which two actions should the client perform after the table is created? Each correct answer
presents part of the
solution.
NOTE: Each correct selection is worth one point.
A. Mark the hex value column as business required. B. Configure and schedule a recurring bulk record deletion job. C. Create alternate keys for the table. D. Mark the RGB value column as business required.
Answer: B,C Explanation: B: Setting a column to Business Required means that the default behavior of a modeldriven or canvas app will enforce this requirement in the app. C: With alternate keys you can now define a column in a Dataverse table to correspond to a unique identifier (or unique combination of columns) used by the external data store. This alternate key can be used to uniquely identify a record in Dataverse in place of the primary key. You must be able to define which columns represent a unique identity for your records. Once you identify the columns that are unique to the table, you can declare them as alternate keys through the customization user interface (UI) or in the code. Reference: https://docs.microsoft.com/en-us/powerapps/maker/data-platform/create-edit-field-portalhttps://docs.microsoft.com/en-us/powerapps/developer/data-platform/define-alternate-keysentity
Question # 13
You are creating a scope of work document for a solution. You have the following
requirements:
• Track support cases, first response time, and resolution time.
• Include a chat-like interface that allows managers to check the status of cases with
minimal manual searching.
• Allow cases to have multiple different priority levels.
You need to include the required Dynamics 365 and Microsoft Power Platform
components. Which two components should you include? Each correct answer presents part of the solution.
NOT: Each correct selection is worth one point.
A. Dynamics 365 Customer Service B. Power virtual Agents C. PowerBI D. Dynamics 365 Customer Voice
Answer: A,B Explanation:
Power Virtual Agents lets you create powerful chatbots that can answer questions posed
by your customers, other employees, or visitors to your website or service.
Use Dynamics 365 Customer Service to:
Track customer issues through cases
Record all interactions related to a case
Share information in the knowledge base
Create queues and route cases to the right channels
Create and track service levels through service-level agreements (SLAs)
Define service terms through entitlements
Manage performance and productivity through reports and dashboards
Create and schedule services
Participate in chats
Manage conversations across channels
Reference:
https://docs.microsoft.com/en-us/power-virtual-agents/fundamentals-what-is-power-virtualagentshttps://docs.microsoft.com/en-us/dynamics365/customer-service/overview
Question # 14
You are designing a Power Platform solution for a company. The company issues each employee a tablet device.
The company wants to simply the opportunity management processes and automate when
possible. The company identifies the following requirements:
Users must have a visual guide to know which data to enter in each step of the
opportunity management process.
The system must automatically assign the opportunity to a manager for approval
once all data is entered.
The system must notify an assignee each time an opportunity is assigned to them
by using push notifications.
When a user selects a push notification, the associated opportunity must display.
You need to recommend the Power Platform components that will meet their requirements.
Which three Power Platform components should you recommend? Each correct answer
presents part of the solution.
NOTE: Each correct selection is worth one point.
A. Business process flows B. Power Apps mobile apps C. Power Virtual Agents chatbots D. Power Automate desktop flows E. Power Automate cloud flows
Answer: A,B,E Explanation:
A: Use business process flows to define a set of steps for people to follow to take them to a
desired outcome. These steps provide a visual indicator that tells people where they are in
the business process.
B: Push notifications are used in Power Apps mobile to engage app users and help them
prioritize key tasks. In Power Apps, you can create notifications for Power Apps mobile by
using the Power Apps Notification connector. You can send notifications to any app that
you create in Power Apps.
E: Create a cloud flow when you want your automation to be triggered either automatically,
instantly, or via a schedule.
Automated flows: Create an automation that is triggered by an event such as arrival of an email from a specific person, or a mention of your company in social media.
Reference:
https://docs.microsoft.com/en-us/power-automate/business-process-flows-overviewhttps://docs.microsoft.com/en-us/powerapps/mobile/power-apps-mobile-notification
Question # 15
You are designing a Microsoft Power Platform solution that uses Microsoft Dataverse.
You need to recommend a way to update currency exchange rates within Microsoft
Dataverse.
What are two possible ways to achieve this goal? Each correct answer presents a
complete solution.
NOTE: Each correct selection is worth one point.
A. Review AppSource for prebuilt solutions. B. Create a Power Automate flow that uses a custom connection or HTTP request to an outside source for exchange rates. C. Embed an iframe that points to a currency exchange service into a model-driven app. D. Use the Power Bl connector to establish a link that updates Microsoft Dataverse with the current exchange rate.
Answer: A,B Explanation: B: We need is a source for exchange rates. There are some published connectors, but you also use a free service called Exchange Rates API, which are based on the European Central Bank, and create a custom connection. Now that we have our custom connector defined and have a way to request the latest exchange rates, the next step is to create a Power Automate flow that will update all of currencies setup in our Dataverse environment. Dataverse is a multicurrency system, in which each record can be associated with its own currency. This currency is called the transaction currency. The multicurrency features enable users to perform financial transactions like opportunities, quotes, orders, and invoices in multiple currencies. This feature also provides a currency choice to the end user when a financial transaction occurs. Reference: https://readyxrm.blog/2021/03/10/updating-currency-exchange-rates-in-dataverse/
Question # 16
You are a Microsoft Power Platform solution architect working on a project. API calls are
being sent between external applications and a Microsoft Power Platform solution.
The number of requests per user within a given time frame varies. Some users may be
exceeding the service protection API limits.
You need to ensure that the API conforms to service protection limits.
Which three metrics should you review? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
A. The number of requests that a user can make each day. B. The total number of requests that can be processed each day. C. The number of concurrent requests that a user can make. D. The total execution time for requests by all users. E. The combined execution time required to process requests from a user.
Answer: A,C,E Three types of service protection API limit errors that can be returned:
Number of requestsThis limit counts the total number of requests during the
preceding 300 second period.
Execution timeThis limit tracks the combined execution time of incoming requests
during the preceding 300 second period.
Concurrent requestsThis limit tracks the number of concurrent requests.
Reference:
https://docs.microsoft.com/en-us/powerapps/developer/data-platform/api-limits
Question # 17
You are designing tables and columns for a Microsoft Power Platform solution
The solution will contain an interactive experience dashboard.
You need to ensure that the columns you create can be used as global filters for the
dashboard
Which two data types can you use? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point
A. Yes/No B. Choice C. Text D. Multiline Text E. Lookup
A company has a model-driven app. The app has forms with both Business Rules and
JavaScript added to handle the business logic on the form. The form contains logic that is
enforced by using business rules. The company wants to apply the business rules to all
forms In the app. You need to recommend a simplified form setup so the form can be
maintained moving forward. What should you recommend?
A. Manage the business logic with a Power Apps Component Framework (PCF) control. B. Evaluate whether complex pans of the logic can be solved by using Power Apps Component Framework (PCF) control. Use Business Rules for the remaining functionality. C. Remove the Business Rules and use only JavaScript. D. Update logic to ensure Business Rules are optimized. Use JavaScript for the remaining
functionality.
An organization plans to implement a solution to deliver the complete sales process for its
sales teams. The organization does NOT have any physical barcode scanners.
To meet the organization business requirements, the proposed solution must include the
following capabilities:
Create and qualify leads to contacts
Generate quotes and convert quotes to orders
Scan product barcodes as part of the order generation process
You need to recommend a solution to help the organization achieve its business
requirements. What should you recommend?
A. Dynamics 365 mobile app and a Power Apps canvas app B. Dynamics 365 for Phones only C. Dynamics 365 Customer Service and Dynamics 365 Sales D. Unified Service Desk
A company has a list of contacts in a Microsoft Excel file. The company wants to load the
contact information
into a Power Platform solution.
You need to recommend a data-loading solution.
What should you recommend?
A. Use the Excel Template feature. B. Add to an existing list of contacts in a static worksheet. C. Use the import from Excel feature.
Answer: A
Explanation:
Import data that's stored somewhere else into your model-drvien app using the import
feature in Power Apps.
Every table has required columns that must exist in your input file. It's recommended that
you download an
Excel template, add your data, and then import the file to your app. The template saves
time and effort. Don't
add or modify columns in the template to avoid issues during the import.
Note:
Step 1: Download an Excel template
To avoid mapping issue, it's recommended that you use an Excel template that you can
download from your
app. Once the template is downloaded add your data and then import the file back to your
app. Remember
don't add or modify columns in the template to avoid issues during the import process.
Step 2: Import your data
Use the template that you downloaded in the previous step (modified with your data) and
import the file to your app.
Reference:
https://docs.microsoft.com/en-us/powerapps/user/import-data
Question # 21
A company wants to add an interactive checklist to a Power Platform solution to ensure
that salespeople are following the same steps when qualifying leads.
You need to recommend a solution that will incorporate this checklist.
What should you recommend?
A. Microsoft Customer Voice B. Business Process Modeler task guide C. Dashboards D. Business Process Flow
Answer: D
Question # 22
A company has a custom web-based solution that is hosted on Azure. You design a Power
Platform solution to provide the company additional capabilities.
You need to integrate the Power Platform solution with the web-based solution.
What should you recommend?
A. Connection reference B. Custom connector C. Desktop flow D. Data gateway
Answer: B Explanation: A custom connector in Power Platform is a wrapper around a REST API that allows Power Automate or Power Apps to communicate with that REST API. Connectors created in Power Automate are available in Power Apps. Likewise, connectors created in Power Apps are available in Power Automate. Reference: https://docs.microsoft.com/en-us/learn/modules/create-custom-connector-powerplatform/1-introduction
Question # 23
You are designing a self-service portal for a company.
The portal must meet the following requirements:
Customers must be able to submit and review cases.
Customers must be able to chat with service representatives in near real time.
Allow service representatives to select cases from queues and use knowledge
articles to resolve customer concerns.
You need to recommend solutions for the company that do not require custom
development.
Which three apps or services should you recommend? Each correct answer presents part
of the solution.
NOTE: Each correct selection is worth one point.
A. Dynamics 365 Field Service B. Dynamics 365 Customer Service C. Omnichannel for Customer Service D. Customer Insights E. Customer self-service portal
A company is implementing Dynamics 365 Sales.
The company has turned off out-of-the-box quote calculations in order to implement its own
custom calculations.
When users update a line item on a quote, they expect to see an updated total for the
quote in real time. Users are reporting inconsistent behavior, with some aggregations
taking up to two hours.
You review the system design and notice many asynchronous workflows.
You need to recommend a solution to enable the calculation in real time.
Which two options should you recommend? Each answer presents a complete solution. NOTE: Each correct selection is worth one point.
A. Consolidate asynchronous workflow into a single real-time workflow. B. Consolidate multiple asynchronous workflows into a single asynchronous workflow. C. Implement a business process flow to replace the existing workflows. D. Convert the asynchronous workflows to a synchronous plug-in.
Answer: A,B
Question # 25
A large company experiences high staff turnover rates. As a result, the company must add
or remove multiple system user accounts daily.
You need to recommend a security concept which will facilitate complex security profiles to
entities for large groups of users across the Power Apps and Dynamics 365 applications.
What should you recommend?
A. Hierarchy security B. Field-level security C. User access management D. Team privileges
Answer: D Explanation:
User and team management is the area of Microsoft Dataverse where you can create and
maintain user accounts and profiles.
A user is any person who works for a business unit who uses Dataverse. Each user has a
user account.
A team is a group of users. Teams let users across an organization collaborate and share
information.
Note: Why use Dataverse?
Easy to secure – Data is securely stored so that users can see it only if you grant them
access. Role-based security allows you to control access to tables for different users within
your organization.
Data from your Dynamics 365 applications is also stored within Dataverse, allowing you to
quickly build apps
that use your Dynamics 365 data and extend your apps with Power Apps.
Reference:
https://docs.microsoft.com/en-us/powerapps/developer/data-platform/user-team-entitieshttps://docs.microsoft.com/en-us/powerapps/maker/data-platform/data-platform-intro
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