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Microsoft MB-240 Sample Question Answers
Question # 1
Note: This question is part of a series of questions that present thesame scenario. Each question inthe series
contains a unique solution that might meet stated goals. Some question sets might havemore than one correct
solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, thesequestions
will not appear in the review screen.You are a Dynamics 365 for Field Service system administrator.
You are configuring a new instance of Dynamics 365 for Field Service. The organization needs to
accuratelycapture the cost of work order bookings.
Solution: You implement the following configuration changes:1) Create Resource Pay Types for regular, holiday, overtime, travel, and breaks.2) Assign an Hourly Markup percentage to each Resource Pay Type.3) Assign Resource Pay Types to the applicable Pay Type.4) Create the Holiday Schedule.Does this meet the goal?
A. Yes B. No
Answer: B
Question # 2
You are a Dynamics 365 for Field Service scheduler using the Schedule Assistant.
You notice the Schedule Assistant always sets the Default Radius to 25 KM.You need to have the schedule
assistant Default Radius set to 50 Miles.
Which two options should you choose? Each correct answer presents a complete solution.
A. Set the Default Radius Unit to Miles under Field Service Settings, Work Order/Booking section. B. Set the Default Radius Value to 50 under Scheduling Parameters. C. Set the Default Radius Value to 50 under Field Service Settings, Work Order/ Booking section. D. Set the Default Radius Unit to Miles under Scheduling Parameters.
Answer: B,D
Question # 3
You are setting up a maintenance agreement for a new customer that will require preventative
maintenancevisits as well as emergency visits to repair unforeseen equipment failures.
You want to be certain that the price the customer is charged for all maintenance and repairs visits
accuratelyreflects the agreed upon price list. The price of the spare parts used in equipmentrepairs varies
significantly bythe territory where the client is located.
As the work order administrator, you need to ensure that the prices used when generating the invoices forwork
completed are correct, based on the agreement with the customer and the territory of the customer.
What are three ways that you can accomplish this goal? Each correct answer presents a complete solution.
A. Add a regional price list to the agreement that includes the price for products and services used. B. Add a regional price list to the work order product that includes the price for products and services used. C. Add a territory relationship to the work order that includes the price for products and services used. D. Add a regional price list to the work order type that includes the price for products and services used. E. Add a territory relationship to the agreement that includes the price for products and services used.
Answer: A,B,C
Question # 4
You are a Dynamics 365 for Field Service Mobile (FSM) customizer.
Technicians report that they are not seeing their Bookings in the FSM app.
You need to investigate why they cannot see their bookings.
What are three actions you must take to perform your investigation? Each correct answer presents a complete
solution.
A. Check Drip Scheduling setting on the Bookable Resource. B. Check sync filter on Bookable Resource Booking View. C. Check if sync filter on Bookable Resource entity is too restrictive for offline mode. D. Check that FSM app is synching to server. E. Check if sync filter on Bookable Resource Booking entity is too restrictive for offline mode.c
Answer: A,C,E
Question # 5
You are a Dynamics 365 Field Service dispatcher using the Scheduling Assistant function.One of your customers, Adventure Works, does not want one of your resources to be scheduled to workorders going forward. The resource must be able to be scheduled for other accounts.How can you achieve this goal?
A. Create a Requirement Resource Preference record for the resource. B. Set the Preference Type to Restricted and Cascade to No. C. Create a Requirement Resource Preference record for the resource. D. Set the Preference Type to Restricted and Account to Adventure Works. E. Select Load the Default Filters on the Schedule Board. F. Create a Requirement Resource Preference record for the resource.
Answer: B
Question # 6
You are Dynamics 365 for Field Service Development Manager.You need to enable customization development for multiple developers, via the Woodford solution, wherecustomizations can be combined together to complete the development requirements.What should you create in order to enable this capability?
A. Create a project for each developer, which publishes changes to a master project. B. Create a project for each developer, using security roles to identify what customizations are available formodification. C. Create a Dynamics 365 solution for each developer, which publishes changes to the Woodford solution. D. Create a project for each developer, each within its own Woodford solution.Answer: A
Answer: A
Question # 7
Your company is expanding nationally.You need to configure tax codes for a new territory, so the company can start to operate in the new territory.You realize that you can identify which field service record types the tax code will be applied to.Which three Field Service record types are taxable within the new tax code? Each correct answer presents acomplete solution.
A. Agreements B. Services C. Purchase Orders D. Products E. Work Orders
Answer: A,B,D
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