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Exin ITIL-Foundation dumps

Exin ITIL-Foundation Exam Dumps

ITIL Foundation Certification - IT Service Management
603 Reviews

Exam Code ITIL-Foundation
Exam Name ITIL Foundation Certification - IT Service Management
Questions 324 Questions Answers With Explanation
Update Date 04, 20, 2026
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Exin ITIL-Foundation Sample Question Answers

Question # 1

What is the type of notification that should be sentwhen a threshold has been reached, something has changed or a failure has occurred? 

A. An emergency change   
B. An alert
C. An emergency event   
D. A request for change   



Question # 2

What is the pre-authorized change known as? 

A. A normal change   
B. A retrospective change   
C. A standard change   
D. An ordinary change   



Question # 3

Which is a responsibility of a customer within the service level managementprocess? 

A. Negotiate third party contracts   
B. Measure service availability   
C. Supply good or services   
D. Agree Service level targets   



Question # 4

Which process analyses services that are no longer viable and when they should be retired? 

A. Changemanagement  
B. Service portfolio management   
C. Service level management   
D. Business relationship management   



Question # 5

Which stage of the service lifecycle includes the scope of service retirement and transfer of services between service providers? 

A. Service transition   
B. Service level management   
C. Serviceoperation.   
D. Service Design.   



Question # 6

Which term describes if a service is fit for use?

A. Serviceability 
B. Utility 
C. Warranty 
D. Availability 



Question # 7

Which statements about best practice isMOSTcorrect? 

A. Customers are a source of best practice and will advise service providers how it should be implemented  
B. Internal experience is the only source of best practice because it is developed withinthe service provider  
C. ITIL is a source of best practice and is validated across a wide set of environments and situations   
D. Suppliers are a source of best practice and they will improve the services delivered by a service Provider  



Question # 8

WhatBESTdescribes the value of continual service improvement to the business? 

A. It supports the creation of a portfolio of quantified services    
B. It results in gradual improvement in cost effectiveness   
C. It results in gradual improvement in cost effectiveness
D. It provides quick and effective access to standard services   



Question # 9

What processes represent the scope of financial management for IT services? 

A. Budgeting, costing and charging   
B. Budgeting, accounting and charging   
C. Cost models and invoicing   
D. Charging, accounting and billing   



Question # 10

Which describes a proactive trigger for problem management? 

A. Automated detection of an infrastructure or application fault, using event/alert tools automatically to raise an incident  
B. Analysis of an incident by a technical support group which reveals that an underlying problem exists, or is likely to exis  
C. Suspicion or detection of a cause of one or more incidents by the service desk   
D. Trending of historical incident records to identify one or more underlying causes   



Question # 11

ITSM concepts are often described in the context of only one of these type. Type I, type II and type III 

A. Service Units
B. BusinessUnits  
C. Service Providers   
D. Customers   



Question # 12

Where should allmaster copies of controlled software and documentation be stored? 

A. In the definitive software library   
B. In the definitive media library   
C. In the definitive security library   
D. In the definitive production library   



Question # 13

Which processesensure the targets in the underpinning contracts are appropriate? 

A. Design coordination and service level management   
B. Supplier management and service level management   
C. Service level management and availability management 
D. Configuration management and service portfolio management   



Question # 14

What is a characteristic of a process?  

A. It requires a specific tool   
B. Itis performance driven and measureable  
C. It provides generic technical skills and resources   
D. It does not react to a specific trigger   



Question # 15

What does the continual service improvement (CSI) approach enable a business to achieve? 

A. It keeps the communication going within the business.   
B. It helps the business in makingdecisions on improvement initiatives.   
C. It helps the stakeholders understand their customers.   
D. It dictates the way the business interacts with external suppliers. q  



Question # 16

. Which is an outcome ofservice design? 

A. User training and awareness for the service is maximized   
B. Services and operational quality are enhanced   
C. Standard Services are provided quickly and efficiently across the business   
D. Expectations setting of all stakeholders for theservices improved   



Question # 17

What is the primary focus ofbusiness capacity management? 

A. Management, control and prediction of the performance, utilization and capacity of individual elements of IT technology  
B. Review of all capacity supplier agreements and underpinning contracts with supplier management   
C. Management, control and prediction of the end-to-end performance and capacity of the live, operational IT services  
D. Future business requirements for IT services are quantified, designed, planned and implemented in a timely fashion  



Question # 18

What is theBESTdefinition of an internal service? 

A. It is a supporting service delivered between functions of the IT service provider   
B. It is any customer-facing service delivered by an outsourced provider   
C. It is a service delivered to the terms of a contract which enables a customer to achieve business outcomes   
D. It is a service delivered between departments or business units in the same organization



Question # 19

What is used to control a process? 

A. Inputs  
B. Functions  
C. Objectives  
D. Stakeholders  



Question # 20

Which one of the following is a correct definition of a supplier category?

A. Strategic - for suppliers of operational products or services   
B. Tactical - for relationships involving significant commercial activity and business interaction   
C. Operational–for suppliers providing low value and/or readily available products and services   
D. Commodity–for significant partnering relationships that involve senior managers   



Question # 21

Which three types of metric support Continual Service Improvement (CSI) activities? 

A. Technology metrics, service desk metrics and Key Performance Indicator (KPI) metrics   
B. Processmetrics, software metrics and financial metrics   
C. Technology metrics, process metrics and service metrics   
D. Service metrics, technology metrics and Key Performance Indicator (KPI) metrics   



Question # 22

Why is ITIL successful? 

A. It always guarantees cost savings   
B. Its practices are applicable to any IT organisation   
C. It makes technology architecture easy to design   
D. It can be fully implemented in 30 days   



Question # 23

Where are the details of core and enhancing service provided? 

A. The definitive media library.   
B. The configuration management system.   
C. The service portfolio.   
D. The service catalogue.



Question # 24

Which of the followingcorrectly states the relationship between urgency, priority and impact? 

A. Impact, priority and urgency are independent of each other   
B. Urgency should be based on impact and priority   
C. Impact should be based on urgency and priority   
D. Priority should bebased on impact and urgency   



Question # 25

Which statement about the knownerror database (KEDB. isCORRECT? 

A. It is maintained by the service desk and updated with the details of each new incident   
B. It is a part of the configuration management database (CMDB. and contains workarounds   
C. It is maintained by problem managementand is used by the service desk to help resolve incidents   
D. It is maintained by incident management and contains solutions to be implemented by problem Management  



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