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CompTIA 220-1202 Sample Question Answers
Question # 1
Which of the following malware types typically has very high computing resource usage?
A. Rootkit B. Cryptominer C. Boot sector virus D. Trojan
Answer: B Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
Cryptominersexploit system resources to mine cryptocurrency, often without user consent, leading
to high CPU and GPU usage.
FromQuentin Docter " CompTIA A+ Complete Study Guide: "œCryptomining malware can cause significant performance degradation by monopolizing system
resources like CPU and GPU to mine digital currency."
Question # 2
Which of the following malware types typically has very high computing resource usage?
A. Rootkit B. Cryptominer C. Boot sector virus D. Trojan
Answer: B Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
Cryptominersexploit system resources to mine cryptocurrency, often without user consent, leading
to high CPU and GPU usage.
FromQuentin Docter " CompTIA A+ Complete Study Guide: "œCryptomining malware can cause significant performance degradation by monopolizing system
resources like CPU and GPU to mine digital currency."
Question # 3
A user switches from Linux to Windows and tries to migrate data using an external USB drive.
Windows prompts that the device must be formatted. It works fine on Linux. What should the user
do?
A. Configure Windows firewall to allow data from Linux systems B. Replace the cable with Windows-supported hardware C. Apply a firmware update from the PC manufacturer D. Update the file allocation system to exFAT
Answer: D Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
Windows doesn't natively support many Linux file systems (like ext4).Reformatting to exFATmakes
the drive readable/writable on both Linux and Windows.
FromAll-in-One Exam Guide:
"œFor cross-platform compatibility, exFAT is recommended as it supports large files and is recognized
by Windows, macOS, and Linux (with exFAT drivers)."
Question # 4
After a user installs a mobile application from an advertisement, the phone's battery dies a few hours
later and becomes hot to touch, even when not in use. Which of the following should a technician do
first?
A. Check for unauthorized device administrators B. Contact the software developer C. Run a mobile malware scan on the phone D. Ensure appropriate MDM policies are applied
Answer: C Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
These symptoms strongly indicatemalware infectionor a malicious app running in the background.
The first action should be torun a malware scanto identify and remove malicious components. FromQuentin Docter " CompTIA A+ Complete Study Guide: "œIf a mobile device is overheating and the battery drains rapidly after installing an app, this could point to malware. Begin by scanning the device with a mobile anti-malware application."
Question # 5
A user takes an iOS-based smartphone to a repair shop due to performance issues. The technician observes:
Battery charge: 25%
Battery health: 90%
Hotspot: On
Used space: 63.76GB / 64GB
Which of the following is the most likely cause of the performance issue?
A. The device is running out of free space B. The battery health is low C. The phone is not sufficiently charged D. The hotspot is degrading the performance E. Too many applications are open
Answer: A Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
Running atnear full storage capacitysignificantly slows down smartphones. iOS in particular requires
space for caching and temporary files. Performance improves when storage is cleared.
FromMike Meyers' Lab Manual:
"œLack of free space causes mobile operating systems to struggle with temp files and updates.
Performance improves significantly with adequate storage."
Question # 6
Performance on a user"™s smartphone is degrading. Applications take a long time to start, and
switching between apps is slow. Which of the following diagnostic steps should a mobile technician
take first?
A. Restore the phone to factory settings B. Restart the phone C. Check the phone"™s battery state D. Uninstall unneeded applications
Answer: D Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
One of the most common causes for performance degradation on smartphones isstorage or memory
overloaddue to excessive apps.Uninstalling unused appsis a basic but effective first diagnostic step.
FromTravis Everett " All-in-One Exam Guide:
"œStart troubleshooting sluggish smartphones by clearing unused apps and files before performing
advanced diagnostics or resets."
Question # 7
A Windows 11 Home device is receiving constant pop-ups about an urgent need to update antivirus
software in order to remove a detected threat. The user has been clicking the "X" button but the
window keeps reappearing. The pop-up includes an "OK" button to install the update. What should
the user do next?
A. Click the "OK" button to install the update B. Reinstall the Windows Operating System C. Run System File Checker D. Verify the current status and settings of protection measures
Answer: D Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
Persistent pop-ups urging antivirus updates are likelyscareware or adware. The correct approach is
toverify existing antivirus settings, run a trusted security scan, and avoid interacting with unknown
pop-ups.
FromQuentin Docter " CompTIA A+ Complete Study Guide:
"œUsers should verify antivirus status using trusted tools before responding to alerts. Fake updates are
common vectors for malware."
Question # 8
Various alerts on a user's Windows 11 laptop are continually interrupting videoconference calls.
Which of the following should a support technician recommend to best solve the issue?
A. Use multiple sound output devices for the various source applications B. Disable all notifications in different applications in the order they appear C. Configure the Sounds option in Control Panel to be set to No Sounds D. Set Windows Notifications settings to Do Not Disturb
Answer: D Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
TheDo Not Disturbsetting in Windows Notification settings allows users to suppress all notification
banners and sounds during presentations or video calls.
FromTravis Everett " All-in-One Exam Guide:
"œUse Windows "˜Do Not Disturb"™ to prevent notifications from interrupting full-screen apps like video
conferencing."
Question # 9
A user wants to dispose of a failed hard drive in a way that ensures the data is unrecoverable. Which
of the following is the best at-home method?
A. Standard formatting B. Low-level formatting C. Shredding D. Degaussing E. Drilling
Answer: C Explanation: Comprehensive and Detailed Explanation From Exact Extract: Shreddingphysically destroys the platters, making data recovery virtually impossible. It's more effective and accessible than degaussing or low-level formatting. FromQuentin Docter " CompTIA A+ Complete Study Guide: "œPhysical destruction methods like shredding are the most secure options for ensuring data on failed drives cannot be recovered."
Question # 10
After using a third-party disk optimization software package, a technician restarts a laptop and
receives the message "œNo operating system found." The technician verifies that the BIOS properly
recognizes the SSD. Which of the following should the technician do next?
A. Update BitLocker settings in the BIOS B. Replace the CMOS battery C. Boot from installation media and repair the MBR D. Isolate the system from the corporate network
Answer: C Explanation: Comprehensive and Detailed Explanation From Exact Extract: Disk optimization tools can sometimes corrupt theMaster Boot Record (MBR). If BIOS sees the drive but can't boot, repairing the MBR using installation media is the correct next step. FromAll-in-One Exam Guide: "œWhen BIOS recognizes the drive but no OS is found, the issue is often with the boot record. Use installation media to access recovery tools and repair the MBR or boot loader."
Question # 11
An administrator received an email stating that the OS they are currently supporting will no longer
receive security updates and patches. Which of the following is the most likely reason?
A. Support from the computer"™s manufacturer is expiring B. The OS will be considered end of life C. The built-in security software is being removed from the next OS version D. A new version of the OS will be released soon
Answer: B Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
When an OS is no longer receiving updates, it is generally because it has reachedend of life (EOL),
meaning the vendor has ceased support.
FromQuentin Docter " CompTIA A+ Complete Study Guide:
"œEnd-of-life refers to the point when an OS vendor no longer issues updates or support. Systems at
EOL pose security risks and must be upgraded or isolated."
Question # 12
An administrator is investigating a technical outage. The management team wants information that
includes the summary of the outage and actions taken. Which of the following documentation should
the administrator provide?
A. Knowledge base article B. Non-disclosure agreement C. Incident report D. Standard operating procedure
Answer: C Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
Anincident reportsummarizes what happened during an outage, the timeline, the actions taken, and
the resolution, which is exactly what management typically requests post-incident.
FromQuentin Docter " CompTIA A+ Complete Study Guide:
"œIncident reports document the events of an IT issue or outage, including detection, response, and
resolution. They are crucial for post-incident review and management accountability."
Question # 13
A user wants to use a USB to move a 4.57GB .pst file from one Windows computer to another. Which
of the following filesystems should the USB be formatted with?
A. ext4 B. NTFS C. FAT32 D. APFS
Answer: B Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
FAT32cannot support files larger than 4GB.NTFSsupports large file sizes and is compatible across
Windows systems, making it the correct choice for transferring a 4.57GB file.
FromAll-in-One Exam Guide:
"œNTFS is the preferred file system for large file transfers within Windows. FAT32 has a 4GB file size
limit, which makes it unsuitable for modern use cases involving large files."
Question # 14
Which of the following authentication methods is the best way to prevent users from frequently
entering their credentials?
A. Access control list B. Single sign-on C. Multifactor authentication D. One-time password
Answer: B Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
Single sign-on (SSO)allows users to authenticate once and gain access to multiple systems without reentering
credentials, which significantly enhances user convenience while maintaining security.
FromQuentin Docter " CompTIA A+ Complete Study Guide:
"œSingle sign-on streamlines authentication by allowing users to log in once and access all authorized
resources, reducing credential fatigue and improving security."
Question # 15
A technician installs a Bluetooth headset for a user. During testing, the sound still comes from the
speaker on the computer. The technician verifies the headset shows up in Device Manager. Which of
the following would the technician most likely do to fix this issue?
A. Update the drivers for the wireless headset B. Replace the battery on the headset and try again later C. Verify that the sound is not muted in the control panel D. Change the headset as the default device in sound settings
Answer: D Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
Just recognizing the device isn"™t enough"”audio output must be routed to it manuallyby setting it as
the default playback device in sound settings.
FromMark Soper " Mike Meyers' Lab Manual:
"œIf audio is still playing through the internal speaker, verify that the Bluetooth headset is set as the
default playback device. This can be configured under Windows Sound Settings."
Question # 16
Which of the following filesystems supports read and write operations for Windows, macOS, and
Linux?
A. exFAT B. ReFS C. NTFS D. APFS E. ext4
Answer: A Explanation: Comprehensive and Detailed Explanation From Exact Extract: exFATis the only listed file system that supports both read and write access across Windows, macOS, and Linux (with appropriate drivers). It"™s optimized for flash storage and external drives. FromAll-in-One Exam Guide: "œexFAT is a lightweight file system with cross-platform read/write support, ideal for use on removable drives when compatibility is essential."
Question # 17
A technician is troubleshooting a print spooler that fails to start on a Windows 11 desktop computer.
The technician determines the root cause is that required dependencies are failing to run. Which of
the following tools is the technician using?
A. Process B. Services C. Startup D. Performance
Answer: B Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
TheServicestool in Windows allows a technician to view service dependencies and status. If the print
spooler can't start due to a dependency, Services is the correct tool to inspect and manage them.
FromAll-in-One Exam Guide:
"œThe Services console allows technicians to view, start, and configure system services, including
setting recovery actions and viewing dependencies."
Question # 18
A user reports that their corporate mobile phone is lost. Which of the following protects the data
locally on the phone from unauthorized access?
A. Password manager B. Degaussing C. Remote wipe D. Antivirus
Answer: C Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
Remote wipeis a mobile device management (MDM) feature that allows administrators to erase data
remotely if a device is lost or stolen, preventing unauthorized access to corporate or personal
information.
FromQuentin Docter " CompTIA A+ Complete Study Guide:
"œRemote wipe features enable a device to be cleared of all sensitive data if it is lost or stolen. This is
one of the most effective ways to prevent unauthorized access to corporate resources."
Question # 19
A client reports that their browser's home page changed. Every time they run an internet search, the
results are returned from unfamiliar websites. Which of the following actions should a technician
take first to resolve the issue? (Select two)
A. Clear the browsing history B. Run operating system updates C. Check the system date and time D. Uninstall malicious extensions E. Reset browser startup page F. Restart the user's machine
Answer: D,E Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
The symptoms suggest abrowser hijacker. Thefirst stepsshould be toremove any malicious
extensionsandreset the startup pageto restore normal behavior.
FromAll-in-One Exam Guide:
"œBrowser hijackers often install as extensions and change homepage settings. Removing these
extensions and resetting the startup configuration typically resolves the issue."
Question # 20
A technician is 3-D printing high-strength, carbon fiber-based filament parts for a customer order.
Which of the following is the most important for the technician to use?
A. Steel-toed boots B. Air filter mask C. ESD mat D. Antistatic bags
Answer: B Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
Carbon fiber filamentcan producefine particles or fumesduring printing, which may be harmful when
inhaled. Wearing anair filter maskis essential to protect the respiratory system.
FromQuentin Docter " CompTIA A+ Complete Study Guide:
"œWhen working with advanced materials like carbon fiber, always use appropriate personal
protective equipment such as air filter masks to prevent inhalation of dangerous particles."
Question # 21
A customer"™s laptop will not turn on. The customer is distraught and panicking because the laptop
contains family pictures that can never be replaced. Which of the following communication
techniques is most important for the technician to demonstrate in this situation?
A. The technician should provide the customer with the appropriate SLA B. The technician should inform the customer about replacement options for an increased cost C. The technician should project confidence and maintain a positive attitude D. The technician should be dressed in appropriate business casual attire
Answer: C Explanation: Comprehensive and Detailed Explanation From Exact Extract: In emotionally sensitive situations, it is critical that the technicianprojects confidenceand maintains a calm, positive demeanor to reassure the customer. FromAll-in-One Exam Guide: "œConfidence and empathy are key when working with distressed users. Demonstrating competence can help ease the customer's anxiety."
Question # 22
Which of the following is a protocol that provides AAA for network services?
A. RADIUS B. Kerberos C. TKIP D. WPA3
Answer: A Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
RADIUS (Remote Authentication Dial-In User Service)provides centralized Authentication,
Authorization, and Accounting (AAA) for users who connect and use a network service.
FromQuentin Docter " CompTIA A+ Complete Study Guide:
"œRADIUS is a widely used protocol for implementing AAA in network environments, allowing
centralized control over user access and accounting."
Question # 23
An international traveler is concerned about others accessing the contents of their smartphone if it is
lost or stolen. The traveler has enabled biometrics. Which of the following additional security
measures further reduces the risk of unauthorized data access?
A. Remote backups B. Location tracking C. PIN code screen lock D. Device encryption
Answer: D Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
Device encryptionensures that even if someone bypasses biometrics or has physical access to the
phone, they cannot read the stored data without the encryption key.
FromQuentin Docter " CompTIA A+ Complete Study Guide:
"œEncryption is the most effective way to protect data at rest. Even if the device is lost or stolen,
encryption ensures the data remains inaccessible without the correct key or passcode."
Question # 24
When a corporate laptop is connected to the company network, it can reach external websites.
However, it cannot reach any internal websites, displaying the error message "œCannot reach this
page." Which of the following should a technician configure?
A. Subnet mask B. DNS settings C. Default gateway D. DHCP
Answer: B Explanation: Comprehensive and Detailed Explanation From Exact Extract: If internal resources (such as intranet or internal apps) can't be accessed but external sites work, this often points to aDNS issue, where the system isn't resolving internal domain names correctly. FromAll-in-One Exam Guide: "œWhen internet access is functional but internal sites fail to load, the issue usually lies with DNS resolution. Internal resources often require internal DNS servers, which may not be configured correctly."
Question # 25
A Chief Executive Officer wants to meet with remote employees in a way that will allow for
communication and training. Which of the following software technologies is the best for this
situation?
A. Videoconferencing B. Screen sharing C. Remote Desktop D. Virtual desktop infrastructure
Answer: A Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
Videoconferencingplatforms allow real-time face-to-face communication and are ideal for
collaborative training sessions involving remote employees.
FromQuentin Docter " CompTIA A+ Complete Study Guide:
"œVideoconferencing tools such as Zoom or Microsoft Teams are specifically designed for real-time
communication and training, making them ideal for executive or large-group meetings."
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