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CompTIA 220-1102 Sample Question Answers
Question # 1
An administrator has received approval for a change request for an upcoming server
deployment. Which of the following steps should be completed NEXT?
A. Perform a risk analysis. B. Implement the deployment. C. Verify end user acceptance D. Document the lessons learned.
Answer: A Explanation:
Before making any changes to the system, it is important to assess the risks associated
with the change and determine whether it is worth implementing. Risk analysis involves
identifying potential risks, assessing their likelihood and impact, and determining what
steps can be taken to mitigate them. It is important to perform this step before making any
changes, as this allows the administrator to make an informed decision about whether or not the change should be implemented. Once the risks have been assessed and the
administrator has decided to go ahead with the change, the next step is to implement the
deployment.
Question # 2
A technician is setting up a new laptop. The company's security policy states that users
cannot install virtual machines. Which of the following should the technician implement to
prevent users from enabling virtual technology on their laptops?
A. UEFI password B. Secure boot C. Account lockout D. Restricted user permissions
Answer: B Explanation: A technician setting up a new laptop must ensure that users cannot install
virtual machines as the company's security policy states One way to prevent users from
enabling virtual technology is by implementing Secure Boot. Secure Boot is a feature of
UEFI firmware that ensures the system only boots using firmware that is trusted by the
manufacturer. It verifies the signature of all bootloaders, operating systems, and drivers
before running them, preventing any unauthorized modifications to the boot process. This
will help prevent users from installing virtual machines on the laptop without authorization.
Question # 3
A user is attempting to browse the internet using Internet Explorer. When trying to load a
familiar web page, the user is unexpectedly redirected to an unfamiliar website. Which of
the following would MOST likely solve the issue?
A. Updating the operating system B. Changing proxy settings C. Reinstalling the browser D. Enabling port forwarding
Answer: C Explanation: Reinstalling the browser would most likely solve the issue. This would
remove any malicious software or add-ons that may be causing the issue and restore the
browser to its default settings.
Question # 4
Sensitive data was leaked from a user's smartphone. A technician discovered an
unapproved application was installed, and the user has full access to the device's
command shell. Which of the following is the NEXT step the technician should take to find
the cause of the leaked data?
A. Restore the device to factory settings. B. Uninstall the unapproved application. C. Disable the ability to install applications from unknown sources. D. Ensure the device is connected to the corporate WiFi network.
Answer: B Explanation:
The technician should disable the user’s access to the device’s command shell. This will
prevent the user from accessing sensitive data and will help to prevent further data leaks.
The technician should then investigate the unapproved application to determine if it is the
cause of the data leak. If the application is found to be the cause of the leak, the technician
should uninstall the application and restore the device to factory settings. If the application
is not the cause of the leak, the technician should investigate further to determine the
cause of the leak. Disabling the ability to install applications from unknown sources can
help to prevent future data leaks, but it is not the next step the technician should take in this
scenario. Ensuring the device is connected to the corporate WiFi network is not relevant to
this scenario1
Question # 5
A user receives a notification indicating the data plan on the user's corporate phone has
reached its limit. The user has also noted the performance of the phone is abnormally slow.
A technician discovers a third-party GPS application was installed on the phone. Which of the following is the MOST likely cause?
A. The GPS application is installing software updates. B. The GPS application contains malware. C. The GPS application is updating its geospatial map data. D. The GPS application is conflicting with the built-in GPS.
Answer: B Explanation: The GPS application contains malware. The third-party GPS application is
likely the cause of the slow performance of the phone. The application may contain
malware that is using up system resources and slowing down the phone. The user should
uninstall the application and run a malware scan on the phone1
Question # 6
A user's system is infected with malware. A technician updates the anti-malware software
and runs a scan that removes the malware. After the user reboots the system, it once again
becomes infected with malware. Which of the following will MOST likely help to
permanently remove the malware?
A. Enabling System Restore B. Educating the user C. Booting into safe mode D. Scheduling a scan
Answer: B Explanation:
Although updating the anti-malware software and running scans are important steps in
removing malware, they may not be sufficient to permanently remove the malware if the
user keeps engaging in behaviors that leave the system vulnerable, such as downloading
unknown files or visiting malicious websites. Therefore, educating the user on safe
computing practices is the best way to prevent future infections and permanently remove
the malware.
Enabling System Restore, Booting into safe mode, and scheduling a scan are not the most
efficient ways to permanently remove the malware. Enabling System Restore and Booting
into safe mode may help in some cases, but they may not be sufficient to permanently
remove the malware. Scheduling a scan is also important for detecting and removing
malware, but it may not be sufficient to prevent future infections. https://partners.comptia.org/docs/default-source/resources/comptia-a-220-1102-examobjectives-(3-0)
Question # 7
A small business owner wants to install newly purchased software on all networked PCs.
The network is not configured as a domain, and the owner wants to use the easiest method
possible. Which of the following is the MOST deficient way lor the owner to install the
application?
A. Use a network share to share the installation files. B. Save software to an external hard drive to install. C. Create an imaging USB for each PC. D. Install the software from the vendor's website
Answer: B Explanation:
Saving software to an external hard drive and installing it on each individual PC is the most
inefficient method for the small business owner. This method requires manual intervention
on each PC, and there is a higher risk of error or inconsistencies between PCs.
Additionally, if the software needs to be updated or reinstalled in the future, this process
would need to be repeated on each PC.
Question # 8
An IT services company that supports a large government contract replaced the Ethernet
cards on several hundred desktop machines to comply With regulatory requirements.
Which of the following disposal methods for the non-compliant cards is the MOST
environmentally friendly?
A. incineration B. Resale C. Physical destruction D. Dumpster for recycling plastics
Answer: D Explanation: When disposing of non-compliant Ethernet cards, the most environmentally
friendly option is to use a dumpster for recycling plastics. This method is the most effective
way to reduce the amount of waste that is sent to landfills, and it also helps to reduce the
amount of energy used in the production of new materials. Additionally, recycling plastics
helps to reduce the amount of toxic chemicals that can be released into the environment.
According to CompTIA A+ Core 2 documents, "The most environmentally friendly disposal
method for non-compliant Ethernet cards is to use a dumpster for recycling plastics. This
method is the most effective way to reduce the amount of waste that is sent to landfills, and
it also helps to reduce the amount of energy used in the production of new materials."
https://sustainability.yale.edu/blog/how-sustainably-dispose-your-technological-waste
Question # 9
A technician is tasked with configuring a computer for a visually impaired user. Which of
the following utilities should the technician use?
A. Device Manager B. System C. Ease of Access Center D. Programs and Features
Answer: C Explanation:
The Ease of Access Center is a built-in utility in Windows that provides tools and options
for making a computer easier to use for individuals with disabilities, including the visually
impaired. In the Ease of Access Center, the technician can turn on options like high
contrast display, screen magnification, and screen reader software to help the user better
interact with the computer.
Question # 10
Which of the following is a consequence of end-of-lite operating systems?
A. Operating systems void the hardware warranty. B. Operating systems cease to function. C. Operating systems no longer receive updates. D. Operating systems are unable to migrate data to the new operating system.
Answer: C Explanation:
End-of-life operating systems are those which have reached the end of their life cycle and
are no longer supported by the software developer. This means that the operating system
will no longer receive updates, security patches, or other new features. This can leave
users vulnerable to security threats, as the system will no longer be protected against the
latest threats. Additionally, this can make it difficult to migrate data to a newer operating
system, as the old system is no longer supported.
Question # 11
Which of the following is the STRONGEST wireless configuration?
A. WPS B. WPA3 C. WEP D. WMN
Answer: B Explanation:
The strongest wireless configuration is B. WPA3. WPA3 is the most up-to-date wireless
encryption protocol and is the most secure choice. It replaces PSK with SAE, a more
secure way to do the initial key exchange. At the same time, the session key size of WPA3
increases to 128-bit in WPA3-Personal mode and 192-bit in WPA3-Enterprise, which
makes the password harder to crack than the previous Wi-Fi security standards
https://www.makeuseof.com/tag/wep-wpa-wpa2-wpa3-explained/
Question # 12
A new spam gateway was recently deployed at a small business However; users still
occasionally receive spam. The management team is concerned that users will open the
messages and potentially
infect the network systems. Which of the following is the MOST effective method for
dealing with this Issue?
A. Adjusting the spam gateway B. Updating firmware for the spam appliance C. Adjusting AV settings D. Providing user training
Answer: D Explanation: The most effective method for dealing with spam messages in a small
business is to provide user training1. Users should be trained to recognize spam messages
and avoid opening them1. They should also be trained to report spam messages to the IT
department so that appropriate action can be taken1. In addition, users should be trained to
avoid clicking on links or downloading attachments from unknown sources1. By providing
user training, the management team can reduce the risk of users opening spam messages
and potentially infecting the network systems1.
Question # 13
A systems administrator is tasked with configuring desktop systems to use a new proxy
server that the organization has added to provide content filtering. Which of the following
Windows utilities IS the BEST choice for accessing the necessary configuration to
complete this goal?
A. Security and Maintenance B. Network and Sharing Center C. Windows Defender Firewall D. Internet Options
Answer: D Explanation: The best choice for accessing the necessary configuration to configure the
desktop systems to use a new proxy server is the Internet Options utility. This utility can be
found in the Control Panel and allows you to configure the proxy settings for your network
connection. As stated in the CompTIA A+ Core 2 exam objectives, technicians should be
familiar with the Internet Options utility and how to configure proxy settings.
Question # 14
A technician has verified that a user's computer has a virus, and the antivirus software is
out Of date. Which of the following steps should the technician take NEXT?
A. Quarantine the computer. B. use a previous restore point, C. Educate the end user about viruses D. Download the latest virus definitions
Answer: D Explanation:
This will ensure that the antivirus software is up-to-date, and can detect any new viruses
that may have been released since the last virus definition update. The CompTIA A+ Core 2 220-1002 exam covers this topic in the following domains: 1.3
Explain the importance of security awareness and 2.2 Given a scenario, use secure data management and disaster recovery principles.
Question # 15
A user has a license for an application that is in use on a personal home laptop. The user
approaches a systems administrator about using the same license on
multiple computers on the corporate network. Which of the following BEST describes what
the systems administrator should tell the user?
A. Use the application only on the home laptop because it contains the initial license. B. Use the application at home and contact the vendor regarding a corporate license. C. Use the application on any computer since the user has a license. D. Use the application only on corporate computers.
Answer: B Explanation:
Use the application at home and contact the vendor regarding a corporate license. The
user should use the application only on the home laptop because it contains the initial
license. The user should contact the vendor regarding a corporate license if they want to
use the application on multiple computers on the corporate network1
Question # 16
Following a recent power outage, several computers have been receiving errors when
booting. The technician suspects file corruption has occurred. Which of the following steps
should the technician try FIRST to correct the issue?
A. Rebuild the Windows profiles. B. Restore the computers from backup. C. Reimage the computers. D. Run the System File Checker.
Answer: D Explanation: The technician should run the System File Checker (SFC) first to correct file
corruption errors on computers after a power outage. SFC is a command-line utility that
scans for and repairs corrupted system files. It can be run from the command prompt or
from the Windows Recovery Environment. Rebuilding the Windows profiles, restoring the
computers from backup, and reimaging the computers are more drastic measures that
should be taken only if SFC fails to correct the issue1
Question # 17
A technician has an external SSD. The technician needs to read and write to an external
SSD on both Macs and Windows PCs. Which of the following filesystems is supported by
both OS types?
A. NTFS B. APFS C. ext4 D. exFAT
Answer: D Explanation: The filesystem that is supported by both Macs and Windows PCs is D.
exFAT. exFAT is a file system that is designed to be used on flash drives like USB sticks
and SD cards. It is supported by both Macs and Windows PCs, and it can handle large files
and volumes https://www.diskpart.com/articles/file-system-for-mac-and-windows-0310.html
Question # 18
A help desk technician runs the following script: Inventory.py. The technician receives the
following error message:
How do you want to Open this file? Which of the following is the MOST likely reason this script is unable to run?
A. Scripts are not permitted to run. B. The script was not built for Windows. C. The script requires administrator privileges, D. The runtime environment is not installed.
Answer: D Explanation:
The error message is indicating that the script is not associated with any program on the
computer that can open and run it. This means that the script requires a runtime
environment, such as Python, to be installed in order for it to execute properly. Without the
appropriate runtime environment, the script will not be able to run.
Question # 19
After a company installed a new SOHO router customers were unable to access the
company-hosted public website. Which of the following will MOST likely allow customers to
access the website?
A. Port forwarding B. Firmware updates C. IP filtering D. Content filtering
Answer: B Explanation:
If customers are unable to access the company-hosted public website after installing a
new SOHO router, the company should check for firmware updates1. Firmware updates
can fix bugs and compatibility issues that may be preventing customers from accessing the
website1. The company should also ensure that the router is properly configured to allow
traffic to the website1. If the router is blocking traffic to the website, the company should
configure the router to allow traffic to the website1.
Question # 20
A technician is attempting to mitigate micro power outages, which occur frequently within
the area of operation. The outages are usually short, with the longest occurrence lasting
five minutes. Which of the following should the technician use to mitigate this issue?
A. Surge suppressor B. Battery backup C. CMOS battery D. Generator backup
Answer: B
Explanation: A battery backup, also known as an uninterruptible power supply (UPS), is a
device that provides backup power during a power outage. When the power goes out, the
battery backup provides a short amount of time (usually a few minutes up to an hour,
depending on the capacity of the device) to save any work and safely shut down the
equipment.
Question # 21
A user is unable to access a website, which is widely used across the organization, and
receives the following error message:
The security certificate presented by this website has expired or is not yet valid.
The technician confirms the website works when accessing it from another computer but
not from the user's computer. Which of the following should the technician perform NEXT
to troubleshoot the issue?
A. Reboot the computer. B. Reinstall the OS. C. Configure a static 12 D. Check the computer's date and time.
Answer: D Explanation:
The error message indicates that the security certificate presented by the website has
either expired or is not yet valid. This can happen if the computer's clock has the wrong
date or time, as SSL/TLS certificates have a specific validity period. If the clock is off by too
much, it may cause the certificate to fail to validate. Therefore, the technician should check
the computer's date and time and ensure that they are correct.
Question # 22
Each time a user tries to go to the selected web search provider, a different website opens.
Which of the following should the technician check FIRST?
A. System time B. IP address C. DNS servers D. Windows updates
Answer: C
Explanation: When a user experiences unexpected or erratic behavior while browsing the
internet, it could be caused by the DNS servers. DNS translates human-readable domain
names (like google.com) into IP addresses, which computers can use to communicate with
web servers. If the DNS servers are not functioning correctly or have been compromised, it can result in the browser being redirected to unintended websites.
Question # 23
A laptop user is visually impaired and requires a different cursor color. Which of the
following OS utilities is used to change the color of the cursor?
A. Keyboard B. Touch pad C. Ease of Access Center D. Display settings
Answer: C Explanation:
The OS utility used to change the color of the cursor in Windows is Ease of Access Center
12
The user can change the cursor color by opening the Settings app,
selecting Accessibility in the left sidebar, selecting Mouse pointer and touch under Vision,
and choosing one of the cursor options. The user can select Custom to pick a color and
use the Size slider to make the cursor larger or smaller12
The Ease of Access Center in the Windows OS provides accessibility options for users with
disabilities or impairments. One of these options allows the user to change the color and
size of the cursor, making it more visible and easier to locate on the screen. The Keyboard
and Touchpad settings do not offer the option to change cursor color, and Display Settings
are used to adjust the resolution and other properties of the display. Therefore, C is the
best answer. This information is covered in the Comptia A+ Core2 documents/guide under
the Accessibility section.
Question # 24
An administrator has submitted a change request for an upcoming server deployment.
Which of the following must be completed before the change can be approved?
A. Risk analysis B. Sandbox testing C. End user acceptance D. Lessons learned
Answer: A Explanation: A risk analysis must be completed before a change request for an upcoming
server deployment can be approved 1
Risk analysis is an important step in the change management process because it helps
identify and mitigate potential risks before changes are implemented. Once the risks have
been analyzed and the appropriate measures have been taken to minimize them, the
change can be approved and implemented.
Question # 25
Which of the following data is MOST likely to be regulated?
A. Name in a Phone book B. Name on a medical diagnosis C. Name on a job application D. Name on a employer's website
Answer: B Explanation:
A name on a medical diagnosis (B) is most likely to be regulated. This is because it falls
under the category of protected health information (PHI), which is subject to regulations
such as the Health Insurance Portability and Accountability Act (HIPAA) in the United
States. These regulations aim to protect the privacy and security of individuals’ health
information.
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