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CompTIA 220-1102 Sample Question Answers
Question # 1
A technician receives a call from a user who is on vacation. The user provides the
necessary credentials and asks the technician to log in to the
users account and read a critical email that the user has been expecting. The technician
refuses because this is a violation of the:
A. acceptable use policy. B. regulatory compliance requirements. C. non-disclosure agreement D. incident response procedures
Answer: A
Explanation:
Logging into a user's account without their explicit permission is a violation of the
acceptable use policy, which outlines the rules and regulations by which a user must abide
while using a computer system. By logging into the user's account without their permission,
the technician would be violating this policy. Additionally, this action could be seen as a
breach of confidentiality, as the technician would have access to information that should
remain confidential.
Question # 2
A technician downloaded software from the Internet that required the technician to scroll
through a text box and at the end of the text box, click a
button labeled Accept Which of the following agreements IS MOST likely in use?
A. DRM B. NDA C. EULA D. MOU
Answer: C Explanation:
The most likely agreement in use here is a EULA (End User License Agreement). This is a
legally binding agreement between the user and the software developer, outlining the terms
and conditions that the user must agree to in order to use the software. It is important that
the user understands and agrees to the EULA before they can proceed with downloading
and installing the software. As stated in the CompTIA A+ Core 2 exam objectives, users
should be aware of the EULA before downloading any software.
Question # 3
Which of the following is the MOST basic version of Windows that includes BitLocker?
A. Home B. pro C. Enterprise D. Pro for Workstations
Answer: D Explanation: The most basic version of Windows that includes BitLocker is Windows Pro.
BitLocker is a feature of Windows Pro that provides full disk encryption for all data on a
storage drive [1]. It helps protect data from unauthorized access or theft and can help
secure data from malicious attacks. Pro for Workstations includes this feature, as well as
other features such as support for up to 6 TB of RAM and ReFS.
Question # 4
In which of the following scenarios would remote wipe capabilities MOST likely be used?
(Select TWO).
A. A new IT policy requires users to set up a lock screen PIN. B. A user is overseas and wants to use a compatible international SIM Card. C. A user left the phone at home and wants to prevent children from gaining access to the
phone. D. A user traded in the company phone for a cell carrier upgrade by mistake. E. A user cannot locate the phone after attending a play at a theater. F. A user forgot the phone in a taxi, and the driver called the company to return the device.
Answer: E,F Explanation: Remote wipe capabilities are used to erase all data on a mobile device remotely. This can be useful in situations where a device is lost or stolen, or when sensitive data needs to be
removed from a device. Remote wipe capabilities are most likely to be used in the following
scenarios:
E. A user cannot locate the phone after attending a play at a theater. F. A user forgot the
phone in a taxi, and the driver called the company to return the device1
In scenario E, remote wipe capabilities would be used to prevent unauthorized access to
the device and to protect sensitive data. In scenario F, remote wipe capabilities would be
used to erase all data on the device before it is returned to the user.
Question # 5
A user is setting up a computer for the first time and would like to create a secondary login
with permissions that are different than the primary login. The secondary login will need to
be protected from certain content such as games and websites. Which of the following
Windows settings should the user utilize to create the secondary login?
A. Privacy B. Accounts C. Personalization D. Shared resources
Answer: B Explanation: To create a secondary login with different permissions in Windows 10, the user should
utilize the Accounts setting. Here are the steps to create a new user account with different
permissions:
Right-click the Windows Start menu button.
Select Control Panel.
Select User Accounts.
Select Manage another account.
Select Add a new user in PC settings.
Use the Accounts dialog box to configure a new account.1
Question # 6
A desktop support technician is tasked with migrating several PCs from Windows 7 Pro to
Windows 10 Pro, The technician must ensure files and user preferences are retained, must
perform the operation locally, and should migrate one station at a time. Which of the
following methods would be MOST efficient?
A. Golden image B. Remote network install C. In-place upgrade D. Clean install
Answer: C Explanation:
An in-place upgrade is the most efficient method for migrating from Windows 7 Pro to
Windows 10 Pro, as it will retain all user files and preferences, can be done locally, and can
be done one station at a time. An in-place upgrade involves installing the new version of
Windows over the existing version, and can be done quickly and easily.
Question # 7
A technician is reimaging a desktop PC. The technician connects the PC to the network
and powers it on. The technician attempts to boot the computer via the NIC to image the
computer, but this method does not work. Which of the following is the MOST likely reason
the computer is unable to boot into the imaging system via the network?
A. The computer's CMOS battery failed. B. The computer's NIC is faulty. C. The PXE boot option has not been enabled D. The Ethernet cable the technician is using to connect the desktop to the network is
faulty.
Answer: C Explanation:
The most likely reason the computer is unable to boot into the imaging system via the
network is that the PXE boot option has not been enabled. PXE (Preboot Execution
Environment) is an environment that allows computers to boot up over the network, instead
of from a local disk. In order for this to work, the PXE boot option must be enabled in the
computer's BIOS settings. As stated in the CompTIA A+ Core 2 exam objectives,
technicians should know how to enable PXE in BIOS to enable network booting on a
computer.
Question # 8
The web browsing speed on a customer's mobile phone slows down every few weeks and
then returns to normal after three or four days. Restarting the device does not usually
restore performance. Which of the following should a technician check FIRST to
troubleshoot this issue?
A. Data usage limits B. Wi-Fi connection speed C. Status of airplane mode D. System uptime
Answer: B Explanation:
The technician should check the Wi-Fi connection speed first to troubleshoot this issue.
Slow web browsing speed on a mobile phone can be caused by a slow Wi-Fi connection.
The technician should check the Wi-Fi connection speed to ensure that it is fast enough to
support web browsing. If the Wi-Fi connection speed is slow, the technician should
troubleshoot the Wi-Fi network to identify and resolve the issue.
Question # 9
A Windows user reported that a pop-up indicated a security issue. During inspection, an
antivirus system identified malware from a recent download, but it was unable to remove
the malware. Which of the following actions would be BEST to remove the malware while
also preserving the user's files?
A. Run the virus scanner in an administrative mode. B. Reinstall the operating system. C. Reboot the system in safe mode and rescan. D. Manually delete the infected files.
Answer: C Explanation:
Rebooting the system in safe mode will limit the number of programs and processes
running, allowing the antivirus system to more effectively identify and remove the malware.
Rescanning the system will allow the antivirus system to identify and remove the malware
while preserving the user's files.
Question # 10
A technician needs to format a USB drive to transfer 20GB of data from a Linux computer
to a Windows computer. Which of the following filesystems will the technician MOST likely
use?
A. FAT32 B. ext4 C. NTFS D. exFAT
Answer: D
Explanation: exFAT is a file system that is supported by both Linux and Windows and can
handle large files1.
Question # 11
A technician connects an additional monitor to a PC using a USB port. The original HDMI
monitor is mounted to the left of the new monitor. When moving the mouse to the right from
the original monitor to the new monitor, the mouse stops at the end of the screen on the
original monitor. Which
of the following will allow the mouse to correctly move to the new monitor?
A. Rearranging the monitor's position in display settings B. Swapping the cables for the monitors C. Using the Ctrl+AIt+> to correct the display orientation D. Updating the display drivers for the video card
Answer: B Explanation:
The correct answer is B. Swapping the cables for the monitors. When the second monitor
is connected with the HDMI port, it is necessary to swap the cables for the monitors so that
the mouse can move from the original monitor to the new monitor. This is because the
HDMI port is designed to only support one monitor, and the mouse will not be able to move
from one to the other without the cables being swapped.
According to CompTIA A+ Core 2 documents, "When connecting multiple displays to a
system, the cables used to connect the displays must be swapped between the displays. For example, if a monitor is connected to a system using a VGA cable, the VGA cable must
be moved to the next display to allow the mouse to move between the two displays."
Question # 12
An analyst needs GUI access to server software running on a macOS server. Which of the
following options provides the BEST way for the analyst to access the macOS server from
the Windows workstation?
A. RDP through RD Gateway B. Apple Remote Desktop C. SSH access with SSH keys D. VNC with username and password
Answer: B
Explanation:
Apple Remote Desktop is a remote access solution that allows a user to access and control
another macOS computer from their Windows workstation. It provides a graphical user
interface so that the analyst can easily access the server software running on the macOS
server. Apple Remote Desktop also supports file transfers, so the analyst can easily
transfer files between the two computers. Additionally, Apple Remote Desktop supports
encryption, so data is secure during transmission.
Question # 13
A suite of security applications was installed a few days ago on a user's home computer.
The user reports that the
computer has been running slowly since the installation. The user notices the hard drive
activity light is constantly solid. Which of the following should be checked FIRST?
A. Services in Control Panel to check for overutilization B. Performance Monitor to check for resource utilization C. System File Checker to check for modified Windows files D. Event Viewer to identify errors
Answer: C Explanation:
System File Checker to check for modified Windows files. System File Checker (SFC) is a
Windows utility that can be used to scan for and restore corrupt Windows system files. SFC
can be used to detect and fix any modified or corrupted system files on a computer, and
thus should be checked first when a user reports that their computer has been running
slowly since the installation of security applications [1][2]. By checking SFC, any modified
or corrupted system files can be identified and fixed, potentially improving the overall
performance of the computer.
Question # 14
A systems administrator needs to reset a users password because the user forgot it. The
systems administrator creates the new password and wants to further protect the user's
account Which of the following should the systems administrator do?
A. Require the user to change the password at the next log-in. B. Disallow tie user from changing the password. C. Disable the account D. Choose a password that never expires.
Answer: A Explanation: This will ensure that the user is the only one who knows their password, and
that the new password is secure.
The CompTIA A+ Core 2 220-1002 exam covers this topic in the domain 1.4 Given a
scenario, use appropriate data destruction and disposal methods.
Question # 15
A technician is setting up a new laptop for an employee who travels, Which of the following
is the BEST security practice for this scenario?
A. PIN-based login B. Quarterly password changes C. Hard drive encryption D. A physical laptop lock
Answer: C Explanation:
Encrypting the laptop's hard drive will ensure that any sensitive data stored on the laptop is
secure, even if the laptop is lost or stolen. Encryption ensures that the data cannot be
accessed by anyone without the correct encryption key. This is an important security
measure for any laptop used by an employee who travels, as it helps to protect the data
stored on the laptop from unauthorized access.
Question # 16
Which of the following change management documents includes how to uninstall a patch?
A. Purpose of change B. Rollback plan C. Scope of change D. Risk analysis
Answer: B Explanation: The change management document that includes how to uninstall a patch is called the
“rollback plan”. The rollback plan is a document that outlines the steps that should be taken
to undo a change that has been made to a system. In the case of a patch, the rollback plan
would include instructions on how to uninstall the patch if it causes problems or conflicts with other software12
Question # 17
A technician received a call stating that all files in a user's documents folder appear to be
Changed, and each of the files now has a look file
extension Which pf the following actions is the FIRST step the technician should take?
A. Runa live disk clone. B. Run a full antivirus scan. C. Use a batch file to rename the files D. Disconnect the machine from the network
Answer: D Explanation: The CompTIA A+ Core 2 220-1002 exam covers this topic in the following domains: 1.2
Given a scenario, use appropriate resources to support users and 1.3 Explain the
importance of security awareness.
Question # 18
A manager reports that staff members often forget the passwords to their mobile devices
and applications. Which of the following should the systems administrator do to reduce the
number of help desk tickets submitted?
A. Enable multifactor authentication. B. Increase the failed log-in threshold. C. Remove complex password requirements. D. Implement a single sign-on with biometrics.
Answer: A Explanation:
Multifactor authentication (MFA) is a security measure that requires users to provide
multiple pieces of evidence when logging in to an account or system. This can include a
combination of something the user knows (e.g. a password or PIN), something the user
has (e.g. a security token or smartphone) and something the user is (e.g. biometrics such
as a fingerprint or face scan). By enabling MFA, the systems administrator can ensure that
users are required to provide multiple pieces of evidence when logging in, making it more
difficult for unauthorized users to gain access to the system. This can help reduce the
number of help desk tickets submitted due to forgotten passwords.
Question # 19
A user is attempting to make a purchase at a store using a phone. The user places the
phone on the payment pad, but the device does not recognize the phone. The user
attempts to restart the phone but still has the same results. Which of the following should
the user do to resolve the issue?
A. Turn off airplane mode while at the register. B. Verify that NFC is enabled. C. Connect to the store's Wi-Fi network. D. Enable Bluetooth on the phone.
Answer: B Explanation: The user should verify that NFC is enabled on their phone. NFC is a technology that allows
two devices to communicate with each other when they are in close proximity2.
NFC (Near Field Communication) technology allows a phone to wirelessly communicate
with a payment terminal or other compatible device. In order to use NFC to make a
payment or transfer information, the feature must be enabled on the phone. Therefore, the
user should verify that NFC is enabled on their phone before attempting to make a
payment with it. The other options, such as turning off airplane mode, connecting to Wi-Fi,
or enabling Bluetooth, do not pertain to the NFC feature and are unlikely to resolve the
issue. This information is covered in the Comptia A+ Core2 documents/guide under the
Mobile Devices section.
Question # 20
The findings from a security audit indicate the risk of data loss from lost or stolen laptops is
high. The company wants to reduce this risk with minimal impact to users who want to use
their laptops when not on the network. Which of the following would BEST reduce this risk
for Windows laptop users?
A. Requiring strong passwords B. Disabling cached credentials C. Requiring MFA to sign on D. Enabling BitLocker on all hard drives
Answer: D Explanation: BitLocker is a disk encryption tool that can be used to encrypt the hard drive of a Windows
laptop. This will protect the data stored on the drive in the event that the laptop is lost or
stolen, and will help to reduce the risk of data loss. Additionally, BitLocker can be
configured to require a PIN or other authentication in order to unlock the drive, providing an
additional layer of security.
Question # 21
A technician is troubleshooting a lack of outgoing audio on a third-party Windows 10 VoIP
application, The PC uses a USB microphone connected to a powered hub. The technician
verifies the microphone works on the PC using Voice Recorder. Which of the following
should the technician do to solve the issue?
A. Remove the microphone from the USB hub and plug it directly into a USB port on the
PC. B. Enable the microphone under Windows Privacy settings to allow desktop applications to
access it. C. Delete the microphone from Device Manager and scan for new hardware, D. Replace the USB microphone with one that uses a traditional 3.5mm plug.
Answer: B Explanation: In Windows 10, there are privacy settings that control access to certain devices, such as
microphones, cameras, and other input devices. If the microphone is not enabled under
these privacy settings, the VoIP application may not have access to it, causing a lack of
outgoing audio.
The technician can go to the Windows 10 Settings menu, select the Privacy submenu, and
under App permissions, select Microphone. The technician should then turn on the toggle
switch for the VoIP application to allow it to access the microphone.
Removing the microphone from the USB hub and plugging it directly into a USB port on the
PC may or may not solve the issue, as the issue could be related to the privacy settings.
Deleting the microphone from Device Manager and scanning for new hardware may also
not solve the issue, as the issue could be related to the privacy settings. Replacing the
USB microphone with one that uses a traditional 3.5mm plug is not recommended, as it
would require purchasing a new microphone and may not solve the issue.
Question # 22
Which of the following is MOST likely contained in an EULA?
A. Chain of custody B. Backup of software code C. Personally identifiable information D. Restrictions of use
Answer: D Explanation: An EULA (End-User License Agreement) is a legally binding contract between a software
supplier and a customer or end-user, generally made available to the customer via a
retailer acting as an intermediary. A EULA specifies in detail the rights and restrictions
which apply to the use of the software. Some of the main terms included in an EULA are
the terms and scope of the license, any licensing fees, warranties and disclaimers,
limitation of liability, revocation or termination of the license, and intellectual property
information and restrictions on using the license (e.g. modification and copying)1
https://www.termsfeed.com/blog/eula-vs-terms-conditions/
Question # 23
A field technician applied a Group Policy setting to all the workstations in the network. This
setting forced the workstations to use a specific SNTP server. Users are unable to log in
now. Which of the following is the MOST likely cause of this issue?
A. The SNTP server is offline. B. A user changed the time zone on a local machine. C. The Group Policy setting has disrupted domain authentication on the system, D. The workstations and the authentication server have a system clock difference.
Answer: D Explanation: The workstations and the authentication server have a system clock difference. If a Group
Policy setting is applied that forces the workstations to use a specific SNTP server, but the
system clock on the workstations and the authentication server are out of sync, then this
can cause authentication issues and users will be unable to log in. In this case, the most
likely cause of the issue is a difference in system clocks and the technician should ensure
that the clocks on the workstations and the authentication server are in sync.
Question # 24
A user installed a new application that automatically starts each time the user logs in to a
Windows 10 system. The user does not want this to happen and has asked for this setting
to be changed. Which of the following tools would the technician MOST likely use to safely
make this change?
A. Registry Editor B. Task Manager C. Event Viewer D. Local Users and Groups
Answer: B Explanation: The technician would most likely use the Task Manager tool to safely make
this change12
The Task Manager tool can be used to disable applications from starting automatically on
Windows 10 The tool that a technician would most likely use to stop an application from automatically
starting when a user logs in to a Windows 10 system is the Task Manager. The Task
Manager can be used to view and manage processes, including those that are set to
automatically start when a user logs in to the system.
Question # 25
A company has just refreshed several desktop PCs. The hard drives contain PII. Which of
the following is the BEST method to dispose of the drives?
A. Drilling B. Degaussing C. Low-level formatting D. Erasing/wiping
Answer: D Explanation: Erasing/wiping the hard drives is the best method to dispose of the drives containing PII
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