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CompTIA 220-1001 Sample Question Answers
Question # 1
A user has connected a PC to a portable projector, but video does not appear on the
screen when the user tests the projector The user confirms the lens cap was removed from
the projector Which of the following should the user do NEXT?
A. Adjust the keystone settings B. Check the video cable C. Verify the lamp works D. Increase the brightness setting
Answer: C
Question # 2
A user reports a complete loss of data. A technician determines the data was stored on an
external drive, and the drive light is working properly. Which of the following steps should
the technician perform NEXT?
A. Configure a temporary drive and install backup software. B. Reseat the memory, reboot the computer, and check the logs. C. Replace the drive cable and run diagnostics on the drive. D. Boot into BIOS and verify the onboard drive size and settings.
Answer: C
Question # 3
Which of the following cloud computing technologies is used by enterprises to give
employees access to individual Windows-based line-of-business applications on tablets,
phones thin clients and other devices?
A. Application visualization B. Cloud file storage services C. Off-site email applications D. Virtual application streaming
Answer: A
Question # 4
Which of the following types of IP addresses would MOST likely be assigned to a server in
a corporate environment?
A. APIPA B. Link local C. Dynamic D. Static
Answer: C
Question # 5
A few users have been noticing ongoing degradation of performance in a VDI environment
A technician checks the environment and discovers the shared VM is experiencing
maximum CPU utilization Which of the following will the technician MOST likely configure
to resolve the issue?
A. Network capacity B. Resource pooling C. Memory allocation D. Replication scripts
Answer: B
Question # 6
A user will be traveling for a long duration and wants to be able to work for as much of the time as possible Which of the following features would be BEST for the user to enable?
A. Bluetooth B. Airplane mode C. Wireless D. Keyboard backlight
Answer: D
Question # 7
A user cannot connect a mobile device to the Internet via WiFi when at home, but WiFi on
the mobile device works fine when the user is at the office. The user recently installed a
new router at home and used the same SSID from the old router to set up the new router.
Which of the following MOST likely describes the issue with the device?
A. The device is in airplane mode when the user is at home. B. The device needs to have Bluetooth enabled to connect wirelessly to the router C. The old network must be forgotten, and the settings need to be reconfigured. D. The device has a hardware issue and cannot connect to the home network.
Answer: C
Question # 8
A technician needs to implement BitLocker on workstations at an organization The
technician must verify that all existing workstations meet the minimum requirements to
support BitLocker natively without additional hardware Which of the following is required?
A. Trusted Platform Module B. Theft recovery software C. Encrypting File System D. Secure Boot
Answer: A
Question # 9
Which of the following colors is used in designate a USB 3.0 connector?
A Blue B Black C Green D White
Answer: A
Question # 10
Which of the following uses NFC to complete financial transactions?
A. Magnetic strip B. Chip reader C. Smart card D. Tap-to-pay device
Answer: D
Question # 11
A technician is troubleshooting a PC that will not boot The case fans run when the power is
switched on, but the PC will not POST, and there is no signal to the monitor The technician
opens the case and notices several capacitors appear swollen Which of the following is the
MOST Likely reason why the PC will not boot?
A. Defective power supply B Defective RAM C. Defective CPU D. Defective motherboard
Answer: A
Question # 12
All static IP addresses are assigned from a central location Which of the following is the
BEST method for a technician to use to assign static IP addresses while keeping an
automatic record of the addresses that have already been assigned?
A. Set up a DHCP pool for the entire subnet and exclusions for each static IP address that
is needed B. Create a spreadsheet and record each IP address and the device to which it is assigned C. Set up DHCP reservations for all static IP addresses that need to be assigned D. Create a separate subnet for each device type on the network that needs an IP address
Answer: C
Question # 13
A technician is troubleshooting an aging system that reboots randomly, loses its BIOS
settings intermittently, and operates very slowly when it boots up. After checking the BIOS
battery and finding it at a good voltage, which of the following should the technician check
NEXT?
A. RAID battery B. Processor seating C. Distended capacitors D. RAM seating
Answer: C
Question # 14
Corporate policy blocks access to email and network resources from outside the country. A
user is traveling overseas and needs to be able to access email securely. Which of the
following is the BEST method to ensure the user has access?
A. POP3 B. VPN C. TPM D. S/MIME
Answer: B
Question # 15
A user is presenting from a tablet at a conference and has had it plugged in the entire time,
but the battery level is at 15% capacity The user forgot the tablet's power adapter at home
and borrowed an adapter for a similar but smaller tablet from a coworker Which of the
following is the MOST likely cause of the issue?
A. The tablet overheated, and the user should stop using it B. The tablet was connected to the projector via the wrong video adapter C. The tablet was not charging due to incorrect power D. The tablet's battery is swollen and needs to be replaced
Answer: C
Question # 16
A technician is troubleshooting a PC that will not boot. The case fans run when the power
is switched on, but the PC will not POST, and there is no signal to the monitor. The
technician opens the case and notices several capacitors appear swollen. Which of the
following is the MOST likely reason why the PC will not boot?
A. Defective power supply B. Defective RAM C. Defective CPU D. Defective motherboard
Answer: A
Question # 17
A technician is setting up a VM to house a legacy application that is used to control the
swipe-style card readers for a company's entrance doors. The application needs to be able
to access all locations on the WAN. Which of the following requirements is the MOST
important to configure properly on the VM?
A. CPU B. RAM C. Network D. Storage
Answer: C
Question # 18
A user reports a printer is constantly folding and creasing paper Which of the following
should a technician check FIRST?
A. Ensure the fuser is operating at the correct temperature B. Ensure the paper path is clear of debris C. Ensure the pickup roller is not worn D. Ensure the registration roller is clean
Answer: B
Question # 19
A technician recently set up a VM on a client PC to create and test software. The
technician has since discovered the virtual environment has no external connectivity. The
technician verifies the host has an Internet connection. Which of the following should the
technician do NEXT to resolve the issue?
A. Configure a static IP for the VM and enable bridged networking. B. Create a host record with the IP address and hostname of the VM and store it on the
host. C. Configure a dynamic IP for the host and the VM. D. Configure a dynamic IP for the host and disable any host intrusion detection software.
Answer: A
Question # 20
Which of the following is a data transfer standard that transfers 16 bits of data at a time to
hard disks?
A. IDE B. USB C. SATA D. FireWire
Answer: A
Question # 21
A technician is upgrading a SOHO Wi-Fi network for a CAD company, replacing an 802 1
Ig router with an 802 11 ac router and migrating all workstations from Windows Vista to
Windows 10. Which of the following actions should the technician take to realize the full
potential of the new router?
A. Lower the RF power of all devices to the lowest needed level B. Enable WEP on all Wi-Fi connections C. Upgrade the workstations' Wi-Fi NICs. D. Disable MIMO on the new router
Answer: A
Question # 22
A high-end workstation is operating as expected, but two of the four SATA drives are
displaying solid fault lights Which of the following is the MOST likely reason for this issue?
A. RAID 5 is being used B. The RAID level of the disk array is 10 C. An M 2 boot device is being used D. The RAID controller cache is turned on
Answer: D
Question # 23
A user is unable to access any LAN resources, such as network shares or printers, but Is
able to surf the Internet Which of the Mowing troubleshooting steps should a technician
perform FIRST?
A. Inquire about infrastructure changes B. Perform a complete system backup. C. Document findings and actions D. Establish a theory of probable cause
Answer: D
Question # 24
The OS on a user's computer will not load. The day before, the user received a BSOD a
couple of times that contained S.MAR.T. errors, and the computer was performing very
slowly. Which of the following is the MOST likely cause of the issue?
A. The TPM needs to be reconfigured. B. The hard drive has failed. C. The CMOS battery needs to be replaced. D. The OS was upgraded.
Answer: B
Question # 25
A technician just replaced the ink cartridges in an office inkjet printer; however, the printer
still does not produce sufficient print quality. Which of the following should the technician try
NEXT?
A. Buy a new printer. B. Clean the heads. C. Replace the maintenance kit. D. Replace the heating element.
Answer: C
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