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Avaya 7492X Sample Question Answers
Question # 1
Installing WebLM requires that steps should be performed in a particular order.Which order should you use to install and configure WebLM on your Call Center Elite Multichannel Server?
A. It does not matter what order you install the applications in, as long as WebLM is at the end B. Install Java, set JAVA_HOME environment variable, install Tomcat, and set the PATH environment variable C. Install WebLM, install Tomcat, set JAVA_HOME and PATH environment variables D. Install Tomcat, install Java, install WebLM, and then configure the PATH, JAVA_HOME environment variables
Answer: C
Question # 2
Which virtual touting feature can be set up to provide nearly first-in, first-out routing?
A. Network Call Deflection B. Network Call Transfer C. Look-Ahead Interflow D. Enhanced Look-Ahead Interflow
Answer: D
Question # 3
Which set of Vector Directory Number (VDN)/Vector types are used for multi-site Best Service Routing (BSR)?
A. Interflow, Outflow, and 1st Available B. Primary, Status poll, and Outflow C. Status poll, Interflow, and 1st available D. Primary, Status poll, and Interflow
Answer: D
Question # 4
Which two components installed on the same PC does the TTrace tool require? (Choose two.)
A. TTrace Server B. TTrace Console C. TTrace Config D. TTrace Log2Zip
Answer: A,C
Question # 5
A customer with multiple locations wants to effectively balance the call load among agents at the various sites.Which call center feature can provide this capability?
A. Business Advocate (BA) B. Best Service Routing (BSR) C. Network Call Redirection (NCR) D. Least Occupied Agent (LOA)
Answer: B
Question # 6
A customer is using Windows Server 2008 to run their Call Center Elite Multichannel server software.Which requirement do they need to configure to install the server software?
A. Microsoft .NET Framework 3.5 and Microsoft .NET Framework 4.5.1 B. Microsoft .NET Framework 3.5, Microsoft .NET Framework 4.5.1, and IIS C. Windows Firewall Service, Microsoft .NET Framework 4.5.1, and IIS D. IIS only
Answer: A
Question # 7
A customer has installed SQL to build the databases. The customer believes that they have installed and
configured the SQL and databases correctly, but cannot see the databases in the Elite Multichannel Control
Panel.Which three actions should you advise them to take? (Choose three.)
A. Check the port numbers B. Check that SQL is installed on a separate machine C. Check the IP address of the SQL server D. Check the installation directory for SQL E. Check that TTrace logging is recording errors properly
Answer: C,D,E
Question # 8
There are four main components of the Call Center Elite Multichannel configuration.Which list contains all of the main components?
A. Avaya Aura® System Manager, Multichannel XML Server, Multichannel Desktop Client, Core Server B. Avaya Aura® Session Manager, Multichannel XML Server, Multichannel Desktop Client, Core Server C. Avaya Aura® Communication Manager, Avaya Aura® Session Manager, Multichannel XML Server, Multichannel Desktop Client D. Avaya Aura® Communication Manager, Multimedia Database, Multichannel XML Server, Multichannel Desktop Client
Answer: D
Question # 9
XA customer reports that they received the message ‘Tserver Link Up’.What should you advise them to do?
A. Connect the Tserver to establish the link between the Tserver and the Communication Manager B. Check that the Tserver details are correct and AES Server is running C. Check the License Director configuration and ensure that the service is running D. Nothing. This is just a message indicating the specified link is established
Answer: B
Question # 10
XA customer reports that they received the message ‘Tserver Link Up’.What should you advise them to do?
A. Connect the Tserver to establish the link between the Tserver and the Communication Manager B. Check that the Tserver details are correct and AES Server is running C. Check the License Director configuration and ensure that the service is running D. Nothing. This is just a message indicating the specified link is established
Answer: B
Question # 11
You are having problems with Avaya Aura® Call Center Elite Multichannel and you are considering a work around.In which phase of the 8 disciplines of troubleshooting do you try to see if you can work around the problem until a more permanent solution is found?
A. D4 – define escape points B. D2 – describe the problem C. D1 – establish a team D. D3 – develop interim containment actions E. D5 – choose corrective actions
Answer: D
Question # 12
To enable a Best Services Routing (BSR) lie strategy, when the Alternate Selection on BSR Tiesdetermines howBSR chooses which agent. Skill,or location to select, which two administration forms need to be administered? (Choose two.)
A. On the Feature Related System Parameters screen verity the BSR Tie Strategy field. B. On the VDN form, verify BSR Tie Strategy field. C. On the Hunt Group form verify BSR settings. D. Verify Suppression Timer Is set correctly In the BSR application plan.
Answer: C,D
Question # 13
Which three statements are true about virtual routing? (Choose three.)
A. CTI is a required component for multi-site configuration B. Virtual routing allows the call centers to be transparent, and act as a virtual call center that is transparent to the user C. Virtual routing involves only contacts that are non-voice related such as email and chat D. Virtual routing can be implemented in single-site or multi-site configuration E. Virtual routing determines where to route the call according to the criteria: Look-ahead interflow or Advanced look-ahead interflow
Answer: A,D,E
Question # 14
To activate and use Best Services Routing (BSR) Available Agent Adjustment, which two must be configuredIn the Avaya AuraCM Elite Call Center? (Choose two.)
A. The BSR Application ID must be set in the VDN form. B. Set the Available Agent Adjustments tor BSR to y in the System Parameters Feature form. C. The Available Agent Adjustments for BSR must be set to YES on System-Parameters Customer Options. D. Percent Allocation in the Business Advocate feature must be enabled.
Answer: D
Question # 15
You have been asked to remove an existing hunt group 10 in the Call Center Elite system. The hunt group is associated with Group type of EAD-MIA, and multiple vectors are referencing this hunt group.Which command would be the start point?
A. list usage hunt-group 10 B. list hunt group 10 C. list usage extension xxxx(Where xxxx is the extension number) D. remove hunt-group 10
Answer: A
Question # 16
A call center has four agents:Agent 1 has experience with Sales and French.Agent 2 has experience with Sales and English.Agent 3 has experience with Support and English.Agent 4 has experience with Sales and is bilingual in English and FrenchThe first call comes in requiring sales assistance in English and a second call comes looking for Sales inFrench.Which agent is still available for calls when the call center is using Best Service Routing and the next callrequires French?
A. Agent 1 B. Agent 2 C. Agent 3 D. Agent 4
Answer: D
Question # 17
Best Service Routing (BSR) allows adjusting the idle time of agents when determining agent selection. Youare considering the step adjustment set to 20 for a given location.Which statement about agent adjustments for the considered location step is true?
A. The agent’s idle time is adjusted up by 20%, unless the idle time is greater than 100 seconds at which point is adjusted up by 20 seconds B. The agent’s idle time is decreased by 20 seconds, unless the idle time is greater than 100 seconds at which point it is decreased by 20% C. The agent’s idle time is always adjusted down by 20 seconds D. The agent’s idle time is always adjusted up by 20 seconds
Answer: C
Question # 18
What wouldtrigger a vector event error?
A. When vector processing reaches the maximum 1000 steps allowed B. When vector processing reaches the- maximum 100 steps allowed C. Misdirected calls D. Call Denial
Answer: A
Question # 19
Which vector object can replace the Time of day (TOD) global Vector Variable?
A. Vector Routing Table B. Business Schedule Table C. Service Hours Table D. Policy Routing Table
Answer: C
Question # 20
You are asked to resolve an Issue with little information except that there are reports of calls beingdisconnected and calls in queue not receiving announcements. When you check the display events In theCommunication Manager (CM) there are several events that need to be researched.Using the information in the Events Report, how do you determine which vector(s) to begin troubleshooting?
A. Use the Event Type column. B. Use the Event Data 1. C. Use the Event Data 2 D. Use the Event Description.
Answer: B
Question # 21
Which operator of the SET command allows you to check number validation in dialed strings using Luhn’s algorithm?
A. MOD10 B. ADD C. CATR D. SEL
Answer: A
Question # 22
When viewing TTrace Process Output, which two statements are true about the output windows? (Choose two.)
A. the title bar of the output window shows the date and time B. the title bar of the output window shows the process name, the host name, and the process ID C. the system displays outputs with the newest at the bottom of the display D. the system displays outputs at the top of the display E. the window shows the last 1000 lines of the log file
Answer: B,C
Question # 23
Which three server applications can be duplicated to provide a level of redundancy? (Choose three.)
A. Integrated Data Server B. Application Management Server C. License Director Server D. XML Server E. Media Director
Answer: B,C,D
Question # 24
What are the three requirements for Best Services Routing (BSR) polling over IP without the B-channelsignaling-group? (Choose three.)
A. Max number of CA TSC B. Max number of NCA TSC C. Trunk Group for NCA TSC D. TSC Supplementary Service Protocol: b E. Route pattern must have TSC = N
Answer: C,D,E
Question # 25
A call enters the system on Primary VDN 6023 that triggers vector 101, and Allow VDN Override Is set to yes on VDN 6023. After receiving the reply-best results from Status Poll vector on VDN 6024, the call Interflow to Interflow VDN 0O2T> with vector 102, and Allow VDN Override Is set to no.Which VDN would be used for BSR Available Agent Strategy?
A. VDN 6026 B. VDN 6025 C. VDN 6024 D. VDN 6023
Answer: D
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