Avaya 3313 dumps

Avaya 3313 Exam Dumps

Avaya Aura® Contact Center Maintenance and Troubleshooting Exam
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Exam Code 3313
Exam Name Avaya Aura® Contact Center Maintenance and Troubleshooting Exam
Questions 63 Questions Answers With Explanation
Update Date July 27, 2026
Price Was : $81 Today : $45 Was : $99 Today : $55 Was : $117 Today : $65

What Is the 3313 Certification Exam?

The 3313 certification exam is a standardized assessment designed to measure a candidate's knowledge, competencies, and practical understanding within a defined professional field. It serves as the primary requirement for earning the Avaya ACSS-3300, a credential that represents a recognized level of proficiency in its respective industry. Depending on the field, this may involve theoretical knowledge, applied problem-solving, regulatory understanding, or hands-on procedural competence.

The exam is typically developed and maintained by an accrediting body or professional organization that sets the standards for the Avaya ACSS-3300. This ensures that anyone who earns the credential has met a consistent benchmark, regardless of where they studied or gained their experience. For many professionals, the 3313 Certification Exam represents a formal checkpoint in their career, one that confirms readiness to take on greater responsibility within their chosen field.

Why the Avaya ACSS-3300 Certification Matters?

Certifications like the Avaya ACSS-3300 exist because industries need a reliable way to verify competence beyond a resume or a job title. Earning this credential signals to employers, clients, and colleagues that a professional has invested time in building a structured foundation of knowledge and has been evaluated against an established standard.

Beyond individual recognition, the Avaya ACSS-3300 certification often supports broader professional development. It can influence hiring decisions, contribute to internal advancement, or serve as a prerequisite for more specialized roles within the field. In many industries, certifications also help standardize expectations across organizations, making it easier for professionals to move between employers or sectors while carrying a credential that is widely understood and respected.

Who Should Take the 3313 Exam?

The 3313 exam is generally relevant to individuals who are either entering a field or looking to formalize skills they have already developed through experience. This can include early-career professionals seeking a credential to support their first steps into the industry, as well as experienced practitioners who want official recognition of knowledge gained on the job.

Students preparing to enter the workforce may also pursue the 3313 exam as a way to strengthen their qualifications before graduating or applying for their first roles. In some fields, employers actively encourage or require staff to pursue this certification as part of ongoing professional development, particularly in industries where standards, safety, or compliance play a significant role in daily responsibilities.

Knowledge and Skills Evaluated in the Avaya Aura® Contact Center Maintenance and Troubleshooting Exam

The Avaya Aura® Contact Center Maintenance and Troubleshooting Exam is built to evaluate both foundational knowledge and the practical judgment needed to apply that knowledge in real situations. Candidates are generally expected to understand core principles and terminology relevant to their field, along with the reasoning behind established procedures, standards, or best practices.

Depending on the industry, this may include understanding regulatory requirements, following established protocols, applying analytical or technical methods, or exercising sound judgment in situations that require careful decision-making. Rather than testing isolated facts in a vacuum, the Avaya Aura® Contact Center Maintenance and Troubleshooting Exam tends to reward candidates who can connect concepts to realistic scenarios, reflecting the kind of thinking expected in day-to-day professional practice.

3313 Exam Preparation Resources

Preparing for the 3313 certification exam becomes more effective when using high-quality and up-to-date study materials. MyCertsHub provides resources designed to help candidates build knowledge, practice consistently, and become familiar with the actual exam format.

Preparation Features:

  •   63 carefully prepared practice questions
  •   Updated on July 27, 2026
  •   3313 Practice Questions & Answers
  •   Comprehensive Study Guide covering the latest exam objectives
  •   Interactive Practice Test Engine for realistic exam simulation
  •   Printable PDF study material for convenient offline preparation
  •   Free Updates For 3 Months
  •   Money-Back Guarantee according to our Refund Policy

How to Prepare for the 3313 Certification Exam?

Effective preparation for the 3313 certification exam usually begins with a clear understanding of the exam's objectives and structure. Reviewing official guidelines or documentation published by the certifying body provides the most accurate picture of what will be covered and how heavily different areas are weighted.

From there, many candidates benefit from building a structured study plan that breaks preparation into manageable sections over a set period of time. A well-organized 3313 Study Guide can help sequence this material logically, especially for those approaching a topic for the first time. Consistent review, paired with realistic practice, tends to produce better retention than concentrated last-minute studying.

Practical experience, where applicable to the field, also plays an important role in preparation. Working through 3313 Practice Questions and a 3313 practice test can help candidates identify gaps in their understanding and become familiar with the format and pacing of the actual exam. In fields where hands-on skill is assessed, supplementing study with real-world practice or supervised experience often makes the difference between recognizing correct information and genuinely understanding it.

Benefits of Earning the Avaya ACSS-3300 Certification

Successfully earning the Avaya ACSS-3300 certification offers benefits that extend well beyond passing a single exam. It provides documented proof of competence that can be referenced on a resume, professional profile, or internal performance review, offering a clear, third-party validation of skill and knowledge.

The credential can also strengthen professional credibility when working with clients, patients, stakeholders, or colleagues who may not be positioned to evaluate technical or specialized knowledge directly. Over time, this recognition often contributes to expanded career opportunities, whether through new responsibilities, higher-level roles, or eligibility for additional certifications that build on this foundational credential.

Prepare for the 3313 Exam with MyCertsHub

Preparing for the 3313 exam is a process that benefits from organized, consistent effort rather than rushed, last-minute review. MyCertsHub is designed to support that process by offering study resources, practice materials, and educational content that help candidates understand what the Avaya Aura® Contact Center Maintenance and Troubleshooting Exam covers and how to approach their preparation thoughtfully.

Whether someone is just beginning to explore the Avaya ACSS-3300 or is in the final stages of reviewing material before their exam date, MyCertsHub aims to serve as a dependable resource throughout that journey. Every candidate's path to certification looks a little different, and the goal remains the same: to provide clear, genuinely useful information that supports real understanding of the subject matter.

Avaya 3313 Sample Question Answers

Question # 1

While investigating an issue with Contact Center Manager Server (CCMS), you discover that the Task Flow Executor (TFE) frequently restarts. In an effort to discover the cause of the restarts, you decide to review the TFE log file. Which file contains the most recent TFE logs? 

A. D:\Avaya\l_ogs\CCMS\CCMS_TFE_1  
B. D:\Avaya\Logs\CCMS_TFE_5  
C. D:\Avaya\Logs\CCMS\TFE_1  
D. D:\Avaya\Logs\CCMS\CCMS_TFE_5  



Question # 2

Which two virtualization environments does Avaya Aura® Contact Center (AACC) support? (Choose two.)  

A. Citrix XEN Server  
B. VMware ESXi 5.x  
C. Microsoft Hyper-V  
D. VMware ESXi 4.x  



Question # 3

When viewing the Multimedia Dashboard, the CCMM Contacts by type section displays status counts for which multimedia contact States? (Choose three.) 

A. New  
B. Abandoned  
C. Oldest  
D. Closed  
E. Waiting  



Question # 4

An agent is configured to handle e-mail multimedia contacts. The agent is able to receive, read, and reply to e-mails using the Avaya Aura Agent Desktop (AAAD). However, the agent cannot open attachments in inbound e-mails. What is a possible cause of this problem?  

A. The agent’s web browser is not set for the correct character encoding.  
B. .NET 3.5 Service Pack 1 is not installed on the agent’s computer.  
C. Internet Explorer is not set as the default browser on the agent’s computer.  
D. The agent has not been granted “open E-mail Attachments” rights in Contract Center multimedia (CCMM).  



Question # 5

Avaya recommends that audio played by the Avaya Aura® Media server (AAMS) be encoded. Which three settings are the recommended settings to provide optimum performance? (Choose three.) 

A. Single channel  
B. WAV PCM files  
C. 16-bit  
D. Multiple channels  



Question # 6

When troubleshooting Avaya Aura Contact Center (AACC) system faults, you can use the SGM Management Client to view the status of the connection to which two components? (Choose two.) 

A. Application Enablement services (CTI proxy)  
B. Session Manager (Voice inbound proxy)  
C. Communication Manager (voice inbound proxy)  
D. APS server (Presence proxy)  



Question # 7

When a call is placed, a SIP Invite message is sent (for example: INVITE sip:Joe@abc_sample.corn). What is the next message sent in this sequence? 

A. 200 ACK  
B. 200 Ringing  
C. 180 Ringing  
D. 180 ACK  



Question # 8

When troubleshooting a stand-alone Avaya Aura® Media Server (AAMS) issues, you may need to use packet capture tools to view the data messages being sent to and from the various system components. Which tool can you use to capture packets and display a detailed view of the packet data?  

A. Wireshark  
B. Tcpdump  
C. Avaya Grep  
D. Pscan  



Question # 9

If web Services Security is enabled, which three issues will you see unless the correct certificates have been imported to relevant machines? (Choose three.) 

A. Certificate warning messages when browsing CCMA  
B. TLS Link between AACC and AES IS disconnected  
C. Avaya Agent Desktop (AAD) does not launch successfully  
D. TLS Link between AACC and CM disconnected  



Question # 10

If announcements are not being played to callers, which troubleshooting steps will you perform? (Choose three.)  

A. From CCMA > Contact Management, ensure that the treatment address includes the correct SIP context for the ANMC, CONF and DIALOG services. 
B. Confirm recordings have been uploaded to the CCMS.  
C. From CCMA > Configuration > Media services and Routes, ensure that the treatment address includes the correct SIP context for the ANNC, CONF and DIALOG services. 
D. Verify that each Media Server (AAMS) is associated with a least one Target Media Server (AAMS). 
E. Verify that each Media server (AAMS) is associated with a least one target Media server (AAMS).  



Question # 11

Real displays are not being updated with data. You suspect that CCMA is not receiving real-time data from CCMS. To verify that the Multicast transmission is being received from the CCMS you open a command prompt window and type which command? 

A. rtrtrace  
B. mCast.exe  
C. icertdtrace  
D. mRcv.exe  



Question # 12

The Avaya Grep tool is used to search log files for Call Events for a given Contact Center Call ID. Which three types of report output does Avaya Grep generate? (Choose three.)  

A. Sip Sequence Report  
B. Summary Report  
C. Call Properties Report  
D. Summary Log file  
E. Event Report  



Question # 13

You need to enable additional debugging information for the contact center Multimedia (CCMM) Email manager to resolve an issue. Which step will you take to enable additional debugging information?  

A. Access the application Event Log properties on the CCMM server and select the checkboxes for verbose, information, warning, Error, and Critical under event Level. 
B. Run the TraceControl utility for the CCMM application, select Email and set the Event Level to Debug and change the file Size Limit and max. Files. 
C. Run the Tracecontrol utility for the, application, select Email and set Level to Debug and change the file size Limit and Max. Files. 
D. Run the Tracecontrol utility on the CCMM server and select the Event Level checkboxes for verbose, information, warning, Error, and critical. 



Question # 14

In Avaya Aura® Contact Center (AACC), how do you create auto-responses from the most commonly used auto suggestions? 

A. Run a "Contact Summary" report in Historical Reporting on the Contact Center Manager Administration (CCMA) server and create auto-responses based on the most frequently-occurring e-mail contact topics in the report. 
B. Run a "Contacts Closed by Auto-Suggestion, Top 5" historical report from the "Multimedia" folder in Historical Reporting on the Contact Center Manager Administration (CCMA) server, and use the auto-suggestion keywords and responses from the report to create new e-mail auto-responses. 
C. Enable "Keyword Reporting" for email contacts in the "E-mail" tool in Contact Center Multimedia (CCMM) Administration, and then use the "Keyword Frequency" tool to determine which keywords should be used to trigger new auto responses. 
D. Use the "Auto-Suggest Promotion" tool in Contact Center Multimedia (CCMM) Administration to promote autosuggestions to auto-responses based on the percentage of contacts for which each autosuggestion was selected. 



Question # 15

A Contact Center administrator requires information on Contact Center components such as skillset properties, application properties, agent properties, and CDN properties. Which Historical Report folder (category) should be examined? 

A. Contact Summary  
B. Configuration  
C. Agent Performance  
D. Call-by-Call  



Question # 16

Which SIP component converts different protocols such as Integrated Services Digital Networking (ISDN) or another IP protocol such as H.323? 

A. SIP Redirect Server  
B. SIP Gateway  
C. Back-to-Back User Agent (B2BUA)  
D. SIP Gateway Manager  



Question # 17

Which Contact Center Multimedia utility is used to view multimedia contacts listed by the type of contact (e.g. Email, IM, Outbound, Web Chat, and etc.)?

A. CCMA > Multimedia  
B. Multimedia Dashboard  
C. Multimedia Administrator  
D. CCMM Database Logging  



Question # 18

The Avaya SIP Sleuth tool is used for viewing, analyzing, filtering and querying SIP message logs. Which two logs does Avaya SIP Sleuth support? (Choose two.) 

A. AAMS SIP message logs  
B. Network SIP message logs  
C. CCMS_ASM message logs  
D. CCMS SIP message logs  



Question # 19

You want to install the Service Packs on Avaya Aura® Contact Center (AACC) co-resident server that contains Contact Center Manager Server (CCMS), Contact Center Manager Administration (CCMA), and Communication Control Toolkit (CCT). You have downloaded the Service Packs from the Avaya website. How can the Service Packs be installed using the Avaya Update Manager?  

A. Copy all Service Pack files to the folder that was used to install the previous set of Service Packs and then start the Contact Center Patch Manager. The previous folder will be scanned automatically and all new Service Packs will be offered for installation. 
B. Copy all Service Pack files to D:\Avaya\servicePacks and then start the Contact Center Patch Manager. The new Service Packs will be automatically detected and offered for installation. 
C. Browse for the top-level folder that contains all folders where Service Pack files are located, click on install and then click scan for updates to locate all Service Packs. The selected folder and all folders underneath it will be scanned, the new Service Packs will be offered for installation. 
D. Add the folder containing each patch to the patch directory list in the Avaya Update Manager and then click Scan for updates to locate all Service Packs. The selected folders will be scanned, and the new Service Packs will be offered for installation. 



Question # 20

While troubleshooting a communication control (CCT) issue, Avaya support has requested an archive of all current CCT log files. How would you make an archive of the log files to provide to support personnel?  

A. Create a ZIP archive of all files in D:\Avaya\Logs\CCT.  
B. The Archive Manager creates a new log file archive every hour. the archive will be available configured archive location when the Archive Manager completes the archive process. 
C. Run the log Archive utility on the CCT and click the "Schedule An hive" button on the tab. When the schedule completes, the archive will be available in the configured archive lot 
D. Run the Log Archiver utility on the CCT server and click the "Archive AM Files Now" button on Settings tab. The archive will be available in the configured archive location. 



Question # 21

Which two Avaya Aura Contact Center (AACC) Log files can be analyzed using the Avaya SIP Sleuth tool? (Choose two.) 

A. AAMS Sip message logs  
B. CCMS_ASM  
C. CCMS_SGM_SipMessages  
D. 11S Access logs  



Question # 22

In a SIP-enabled Avaya Aura® Contact Center (AACC) deployment, a typical incoming call goes through the following sequence of steps: 1. The incoming call arrives at the switch.  2. The switch routes the call to the Contact Center Manager Server (CCMS) based on the routing plan. What is the next step in the sequence? 

A. The SIP Gateway Manager suspends the call. No audio path is established until the call is answered by an agent.  
B. The call is redirected to a SIP URI on the Session Manager and an H.323 session is established.  
C. The call is answered by the SIP Gateway Manager and a Real- Time Transport protocol (RTP) session is established.  
D. The CCMS anchors the call on an Avaya Aura® Media server conference port.  



Question # 23

Which three statements regarding an Avaya Aura® Media serve (AAMS) high availability (HA) solution are true? (Choose three.)

A. All SIP signaling and RTP streams will go to the Active server.  
B. The AAMS notifies Avaya Aura contact (AACC) through port 57012 that an AAMS failover has occurred.  
C. Either the primary server or backup server can be in the active state, or the other AAMS server will be in the standby state. 
D. All SIP signaling and RTP streams will go to the active and standby server.  



Question # 24

Which Avaya Aura® Contact Center (AACC) support document will help you verify the Platform Vendor Independent (PVI) supported hardware? 

A. Avaya Aura® Contact Center and Avaya Aura® Unified Communications Platform Integration  
B. Avaya Aura® Contact Center Overview and Specification  
C. Avaya Aura® Contact Center and Avaya Aura® Unified Communications Solution Description  
D. Avaya Aura® Contact Center commissioning for Avaya Aura® Unified Communications 



Question # 25

The Server Control and Monitor Utility (SCMU) is one of the AACC Core Common Components. Which three functions can be performed from the SCMU? (Choose three.) 

A. Start or Stop High Availability (HA) System  
B. Display status of component services  
C. Shutdown or Start up Contact Center  
D. Enable/Disable High Availability (HA) Switchover  



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