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ATLASSIAN ACP-420 Sample Question Answers
Question # 1
Up to now, your service projects were used by internal employees only. Everyone, including both agentsand internal customers received only standard Jira notifications when issue events occurred.Now, external customers will begin using the projects. You want them to receive only Jira ServiceManagement notifications and only when their requests are resolved.Identify the two configurations that must be changed to meet the requirement?(Choose two.)Response:
A. notification schemes B. System User Default Settings C. project customer notifications D. personal settings E. global Jira Service Management configuration
Answer: C,E
Question # 2
Review Deba's permissions:- Jira Service Management product access- Administer Projects permission in ITSM project- no global permissionsWhat two actions can Deba do?(Choose two.)Response:
A. customize the Jira Service Management default workflow B. add and delete organizations in ITSM project C. add and remove customers in organizations in the ITSM project D. add users to the Service Desk Team project role E. grant users Jira Service Management product access F. allow customers to create their own accounts
Answer: C,D
Question # 3
Which statement is true about changing the project key?Response:
A. The change of the project key will be visible to customers in the portal. B. The space key of connected knowledge bases will be updated to reflect the change. C. Internal Jira links referencing issues by the old key will no longer work. D. Queues added to the project will need to be updated to reflect the change.
Answer: A
Question # 4
A company-managed service project has the two request types shown. Inge runs a bulk edit operation tochange some issues from one request type to the other. When she views them on the customer portal,she discovers that their status changed. Why did this happen?Response:
A. The request types have different workflows. B. The associated issue types have different workflows. C. The request types have different status names to show customers. D. The issue types have different issue security levels. E. The request types have different display names in the Visible fields section.
Answer: C
Question # 5
Who typically has the permissions to add announcements to the Customer Portal?Response:
A. All users B. Customers only C. Agents with admin permissions D. External contractors
Answer: C
Question # 6
Where can you view the roles assigned to team members within a project?
Response:
A. In the project's 'People' section B. In the global settings C. On the user's profile page D. In the issue navigator
Answer: A
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